Customer Service Rep
Pirate Ventures, Washington, District of Columbia, United States
About Us:
Kraken Kourts & Skates is a fun, high-energy sports and recreation facility where the community comes to play, skate, and compete. From roller skating to court sports and events, we provide an exciting environment for guests of all ages. We're looking for friendly, dependable team members who enjoy working with people and helping create a great experience for every guest.
Position Overview: Kraken Kourts & Skates is seeking an enthusiastic Customer Service Representative to be the welcoming face of our facility. In this role, you'll assist guests with admissions, skate rentals, general questions, and ensure everyone has a fun and safe experience.
Key Responsibilities:
Greet guests and provide excellent customer service from check-in to departure
Process admissions, memberships, and payments accurately
Assist with skate rentals and equipment returns
Answer customer questions about events, programs, and facility rules
Maintain a clean and organized front desk and lobby area
Help resolve customer concerns in a friendly and professional manner
Support staff during events, parties, and busy skating sessions
Qualifications:
Previous customer service experience preferred but not required
Friendly, outgoing personality with strong communication skills
Ability to multitask in a fast-paced environment
Basic cash handling and computer skills
Dependable and able to work evenings, weekends, and holidays
Passion for creating a fun and welcoming environment
#J-18808-Ljbffr
Position Overview: Kraken Kourts & Skates is seeking an enthusiastic Customer Service Representative to be the welcoming face of our facility. In this role, you'll assist guests with admissions, skate rentals, general questions, and ensure everyone has a fun and safe experience.
Key Responsibilities:
Greet guests and provide excellent customer service from check-in to departure
Process admissions, memberships, and payments accurately
Assist with skate rentals and equipment returns
Answer customer questions about events, programs, and facility rules
Maintain a clean and organized front desk and lobby area
Help resolve customer concerns in a friendly and professional manner
Support staff during events, parties, and busy skating sessions
Qualifications:
Previous customer service experience preferred but not required
Friendly, outgoing personality with strong communication skills
Ability to multitask in a fast-paced environment
Basic cash handling and computer skills
Dependable and able to work evenings, weekends, and holidays
Passion for creating a fun and welcoming environment
#J-18808-Ljbffr