Sales Manager, Watches & Fine Jewelry, 5th Ave Flagship
Chanel, Inc., New York, NY, United States
* Drive scale and grow WFJ business across all segments (Watches/Fine Jewelry/High Jewelry), through the 5th Ave WFJ sales team.
Engage neighboring Fashion and WFJ partners to reach strong growth ambition.
Deliver on business driving KPIs around recruitment, retention, conversion, data capture, etc.
Develop strategies to increase sales and achieve goals.* Drive successful WFJ events and activations by leading the team in identifying high potential clients and supporting curated client outreach and follow-up.* Coach and inspire the team to deliver an exceptional client experience for all clients at all times enabled by meaningful leadership presence on the selling floor.* Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.* Provide initial and frequent ongoing training and development for all team members, including Chanel savoir faire, sales techniques and service delivery.* Drive all aspects of the WFJ business, including analysis, reporting, assortment planning, and partnership with Home Office teams.* Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned.* The history and heritage of The House of CHANEL* Building collaborative partnerships and relationships* Fostering a meaningful client experience centered around inclusion and connection* Being comfortable in the middle of complexity and ambiguity* Creativity and innovation by testing, learning, and taking new risks* Curiosity and desire to learn and grow professionally within the world of CHANEL* Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.* Minimum 5 years of related experience* Bachelor’s degree (preferred)* Ability to lift 15 lbs.* A flexible schedule with the ability to work late nights, weekends, and some holidaysBenefits and Perks:(Please select appropriate time off for your role: 2-week August Office Closure OR Wellbeing Days in Retail) Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)401K and other incentives Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. *\*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.*Exceptional creation and client experience #J-18808-Ljbffr
Engage neighboring Fashion and WFJ partners to reach strong growth ambition.
Deliver on business driving KPIs around recruitment, retention, conversion, data capture, etc.
Develop strategies to increase sales and achieve goals.* Drive successful WFJ events and activations by leading the team in identifying high potential clients and supporting curated client outreach and follow-up.* Coach and inspire the team to deliver an exceptional client experience for all clients at all times enabled by meaningful leadership presence on the selling floor.* Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.* Provide initial and frequent ongoing training and development for all team members, including Chanel savoir faire, sales techniques and service delivery.* Drive all aspects of the WFJ business, including analysis, reporting, assortment planning, and partnership with Home Office teams.* Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned.* The history and heritage of The House of CHANEL* Building collaborative partnerships and relationships* Fostering a meaningful client experience centered around inclusion and connection* Being comfortable in the middle of complexity and ambiguity* Creativity and innovation by testing, learning, and taking new risks* Curiosity and desire to learn and grow professionally within the world of CHANEL* Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.* Minimum 5 years of related experience* Bachelor’s degree (preferred)* Ability to lift 15 lbs.* A flexible schedule with the ability to work late nights, weekends, and some holidaysBenefits and Perks:(Please select appropriate time off for your role: 2-week August Office Closure OR Wellbeing Days in Retail) Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)401K and other incentives Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. *\*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.*Exceptional creation and client experience #J-18808-Ljbffr