Account Manager / Account Executive
Getclera, San Francisco, CA, United States
(8 jobs)Account Manager / Account Executive#### LocationSan Francisco### About this roleThe Problem
36 million businesses in America need insurance—it’s not optional. 77% are underinsured. 40% have no coverage at all. The distribution system failed them: too slow, too opaque, too confusing.Over 90% of commercial insurance is still human-led. We’re building the inverse: 90%+ AI-led, pushing toward the higher 90s. Not by patching legacy workflows—by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step.We’re adding ~1,000 customers per month. We’ve grown 100x since last year. We’re looking to do even more this year—and that’s why we’re hiring.Once a customer chooses Harper, you’re the reason they stay.The Thesis
Getting a business insured is only the beginning. After that comes COIs, endorsements, billing questions, renewals, claims—the ongoing reality of being a policyholder. Most brokerages handle this with slow emails and voicemail tag. We handle it with AI and a small, sharp team that actually knows insurance.Every issue you resolve and every interaction you document teaches our AI what to handle next. You’re not just serving customers—you’re building the system that makes service scale without scaling headcount. The people who learn this operation inside out become the backbone of the company as we grow 20x, 50x, 100x.The Role
You own post-sale customer service. Business owners call you about their certificates of insurance, policy changes, billing questions, renewal timelines, and claims. You resolve what you can, escalate what you can’t, and make sure nothing falls through the cracks.You’ll work alongside Sales, the CX team, and our AI systems daily. You need to know enough about commercial insurance to speak confidently with customers—and enough about our tools to move fast. Everything you do feeds back into the product.What You’ll Do
Handle customer inquiries all day — COIs, endorsements, billing, renewals, claims coordination; back-to-back, with accuracy and speedOwn resolution end-to-end — Don’t just take the message; follow up with carriers, track status, close the loop with the customerKnow the product — Understand policy types, coverage basics, and carrier processes well enough to answer real questions confidentlyFeed the AI system — Your documentation, tagging, and pattern recognition become training data that makes the product smarterFlag what’s broken — Surface recurring issues, edge cases, and friction points so they get fixed upstream by Product and EngineeringKeep customers loyal — Every interaction is a chance to reinforce that Harper is different; professional, fast, and actually helpfulYou Might Be a Fit If...
You’ve worked in customer service, insurance operations, or a similar high-volume support roleYou can explain insurance concepts to a business owner without making their eyes glaze overYou’re comfortable navigating multiple systems while on a callYou take ownership of problems—you don’t pass them along and forget about themYou’re detail-oriented and accurate even when you’re moving fastYou’re excited about AI tools and want to work at a company building the future of the industryYou want to grow into CX leadership, operations, or deeper insurance roles as the company scales### Employee benefitsWork directly with the founders on AI automation and company buildingReal experience with AI automation that actually works in productionDeep exposure to insurance industry and potential business opportunitiesTechnical PM experience working with forward-deployed engineersY Combinator recommendations and network connections after 1 yearSignificant equity in fast-growing companyCompetitive salary ($100K-150K)1. Team lead screen — Skills and culture fit2. Manager screen — Alignment on pace and expectations3. On-site day — Meet the team, see the operation, work through real scenarios## Account Manager / Account ExecutiveExplore more opportunities that match your interestsHarper offers a competitive compensation package for the Account Manager / Account Executive role. The salary range is USD 80k - 125k per year. Apply through Clera to learn more about the full compensation details.The Account Manager / Account Executive role at Harper involves The Problem 36 million businesses in America need insurance—it’s not optional. 77% are underinsured.Harper is a leading Finance company. They offer great benefits including Work directly with the founders on AI automation and company building, Real experience with AI automation that actually works in production, Deep exposure to insurance industry and potential business opportunities. The Account Manager / Account Executive role offers competitive compensation.The Account Manager / Account Executive position at Harper is based in San Francisco, United States and is on-site. Contact the company through Clera for specific work arrangement details.You can apply for the Account Manager / Account Executive position at Harper directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Harper on their website. #J-18808-Ljbffr
36 million businesses in America need insurance—it’s not optional. 77% are underinsured. 40% have no coverage at all. The distribution system failed them: too slow, too opaque, too confusing.Over 90% of commercial insurance is still human-led. We’re building the inverse: 90%+ AI-led, pushing toward the higher 90s. Not by patching legacy workflows—by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step.We’re adding ~1,000 customers per month. We’ve grown 100x since last year. We’re looking to do even more this year—and that’s why we’re hiring.Once a customer chooses Harper, you’re the reason they stay.The Thesis
Getting a business insured is only the beginning. After that comes COIs, endorsements, billing questions, renewals, claims—the ongoing reality of being a policyholder. Most brokerages handle this with slow emails and voicemail tag. We handle it with AI and a small, sharp team that actually knows insurance.Every issue you resolve and every interaction you document teaches our AI what to handle next. You’re not just serving customers—you’re building the system that makes service scale without scaling headcount. The people who learn this operation inside out become the backbone of the company as we grow 20x, 50x, 100x.The Role
You own post-sale customer service. Business owners call you about their certificates of insurance, policy changes, billing questions, renewal timelines, and claims. You resolve what you can, escalate what you can’t, and make sure nothing falls through the cracks.You’ll work alongside Sales, the CX team, and our AI systems daily. You need to know enough about commercial insurance to speak confidently with customers—and enough about our tools to move fast. Everything you do feeds back into the product.What You’ll Do
Handle customer inquiries all day — COIs, endorsements, billing, renewals, claims coordination; back-to-back, with accuracy and speedOwn resolution end-to-end — Don’t just take the message; follow up with carriers, track status, close the loop with the customerKnow the product — Understand policy types, coverage basics, and carrier processes well enough to answer real questions confidentlyFeed the AI system — Your documentation, tagging, and pattern recognition become training data that makes the product smarterFlag what’s broken — Surface recurring issues, edge cases, and friction points so they get fixed upstream by Product and EngineeringKeep customers loyal — Every interaction is a chance to reinforce that Harper is different; professional, fast, and actually helpfulYou Might Be a Fit If...
You’ve worked in customer service, insurance operations, or a similar high-volume support roleYou can explain insurance concepts to a business owner without making their eyes glaze overYou’re comfortable navigating multiple systems while on a callYou take ownership of problems—you don’t pass them along and forget about themYou’re detail-oriented and accurate even when you’re moving fastYou’re excited about AI tools and want to work at a company building the future of the industryYou want to grow into CX leadership, operations, or deeper insurance roles as the company scales### Employee benefitsWork directly with the founders on AI automation and company buildingReal experience with AI automation that actually works in productionDeep exposure to insurance industry and potential business opportunitiesTechnical PM experience working with forward-deployed engineersY Combinator recommendations and network connections after 1 yearSignificant equity in fast-growing companyCompetitive salary ($100K-150K)1. Team lead screen — Skills and culture fit2. Manager screen — Alignment on pace and expectations3. On-site day — Meet the team, see the operation, work through real scenarios## Account Manager / Account ExecutiveExplore more opportunities that match your interestsHarper offers a competitive compensation package for the Account Manager / Account Executive role. The salary range is USD 80k - 125k per year. Apply through Clera to learn more about the full compensation details.The Account Manager / Account Executive role at Harper involves The Problem 36 million businesses in America need insurance—it’s not optional. 77% are underinsured.Harper is a leading Finance company. They offer great benefits including Work directly with the founders on AI automation and company building, Real experience with AI automation that actually works in production, Deep exposure to insurance industry and potential business opportunities. The Account Manager / Account Executive role offers competitive compensation.The Account Manager / Account Executive position at Harper is based in San Francisco, United States and is on-site. Contact the company through Clera for specific work arrangement details.You can apply for the Account Manager / Account Executive position at Harper directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Harper on their website. #J-18808-Ljbffr