Trade Sales Support Coordinator
Pella Mid-Atlantic, Inc., Beltsville, MD, United States
Are you customer service focused? Do you like having a variety of projects on your plate at once? If so, this position is for you.
Pella Mid-Atlantic is hiring for Trade Sales Support. Trade Sales Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.
Responsibilities
Provide strong customer service to our internal and external clients
Responsible for assisting the Trade Sales Rep with their clients. This includes: quoting the cost of products for a contract, accurately ordering the product for customers and processing financial transactions.
Manage the installation process with the installers and project manager.
Learn and retain product knowledge of Pella window and door products
Use CRM software and develop best practices to track all customer service interactions
Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
Be our client's advocate by responding promptly, following up, and being proactive with solutions
Partner with internal departments to facilitate rapid problem solving for our customers
Proactively support and interact with sales trade team
Skills/Knowledge
Bachelor's degree preferred
2+ years’ experience in customer service or application support role
Industry Experience preferred but not required
Strong, detail-oriented multitasker who has a “can do” attitude.
Team player who enjoys collaborating to find effective solutions
Strong learner who possess a desire to learn new things
Ability to communicate clearly and concisely, both orally and in writing.
Proficient with Microsoft office based software applications with an ability to learn new programs
Construction knowledge to include windows, doors, flooring or millwork
Experience working in a sales driven company or partnering with a sales team
Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company.
Pella Mid-Atlantic is an Equal Opportunity / Affir... / ... (all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.)
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Pella Mid-Atlantic is hiring for Trade Sales Support. Trade Sales Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.
Responsibilities
Provide strong customer service to our internal and external clients
Responsible for assisting the Trade Sales Rep with their clients. This includes: quoting the cost of products for a contract, accurately ordering the product for customers and processing financial transactions.
Manage the installation process with the installers and project manager.
Learn and retain product knowledge of Pella window and door products
Use CRM software and develop best practices to track all customer service interactions
Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
Be our client's advocate by responding promptly, following up, and being proactive with solutions
Partner with internal departments to facilitate rapid problem solving for our customers
Proactively support and interact with sales trade team
Skills/Knowledge
Bachelor's degree preferred
2+ years’ experience in customer service or application support role
Industry Experience preferred but not required
Strong, detail-oriented multitasker who has a “can do” attitude.
Team player who enjoys collaborating to find effective solutions
Strong learner who possess a desire to learn new things
Ability to communicate clearly and concisely, both orally and in writing.
Proficient with Microsoft office based software applications with an ability to learn new programs
Construction knowledge to include windows, doors, flooring or millwork
Experience working in a sales driven company or partnering with a sales team
Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company.
Pella Mid-Atlantic is an Equal Opportunity / Affir... / ... (all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.)
#J-18808-Ljbffr