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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.\nEssential Job Functions:\nAnswers incoming calls.\nAssists existing commercial and residential customers in resolving issues.\nProvides service quotes for new customers.\nEstablishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.\nProvides customer retention by providing high level customer service and offering alternatives to cancellation request.\nAverages answering approximately 100 inbound calls per day.\nAverages answering calls in fewer than 12 seconds.\nEstablishes understanding of customer needs, issues, and requests.\nIdentifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)\nInteracts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.\nServes as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.\nSupports other service lines when required.\nUses Tower system to gather information, provides information, and/or update customer records.\nCompletes cross training with other departments to include Operations, Sales, and Billing.\nStrives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.\nOther Job Responsibilities:\nEmployees in this job classification must attend and participate in corporation sponsored training courses as assigned.\nEmployees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro.\nAny additional job duties that may be assigned by the Supervisor.\nWork Environment: Normal setting for this job is: office setting.

","Customer Service Representative

The Customer Service Representative receives and processes calls from customers, serves as the end-to-end ...","Customer Service Representative - Milton",[564],{"_458":459,"_454":565,"_452":566,"_456":567,"_460":568},"Milton","Milton, FL, United States, 32570","FL","32570",["B","2928769072"],"Work at Waste Pro","/jobs/2928769072-customer-service-representative-milton","Milton, FL, United States","/jobs?keyword=Waste+Pro","/jobs?location=Milton%2C+FL%2C+United+States","/jobs?keyword=Customer+Service+Representative+-+Milton",{"_435":434,"_439":577,"_470":471,"_462":559,"_248":578,"_446":561,"_433":434,"_113":579,"_437":199,"_438":199,"_472":471,"_448":199,"_449":580,"_431":585,"_473":570,"_436":129,"_487":533,"_478":586,"_489":579,"_490":587,"_492":573,"_494":588,"_496":589},["D",1773882000000],"Customer Service Representative

The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.\nEssential Job Functions:\nAnswers incoming calls.\nAssists existing commercial and residential customers in resolving issues.\nProvides service quotes for new customers.\nEstablishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.\nProvides customer retention by providing high level customer service and offering alternatives to cancellation request.\nAverages answering approximately 100 inbound calls per day.\nAverages answering calls in fewer than 12 seconds.\nEstablishes understanding of customer needs, issues, and requests.\nIdentifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)\nInteracts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.\nServes as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.\nSupports other service lines when required.\nUses Tower system to gather information, provides information, and/or update customer records.\nCompletes cross training with other departments to include Operations, Sales, and Billing.\nStrives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.\nOther Job Responsibilities:\nEmployees in this job classification must attend and participate in corporation sponsored training courses as assigned.\nEmployees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro.\nAny additional job duties that may be assigned by the Supervisor.\nWork Environment:\nNormal setting for this job is: office setting.

","Customer Service Representative - Clearwater",[581],{"_458":459,"_454":582,"_452":583,"_456":567,"_460":584},"Clearwater Beach","Clearwater Beach, FL, United States, 33767","33767",["B","2928762889"],"/jobs/2928762889-customer-service-representative-clearwater","Clearwater Beach, FL, United States","/jobs?location=Clearwater+Beach%2C+FL%2C+United+States","/jobs?keyword=Customer+Service+Representative+-+Clearwater",{"_435":434,"_439":591,"_470":471,"_462":559,"_248":560,"_446":561,"_433":434,"_113":592,"_437":199,"_438":199,"_472":471,"_448":199,"_449":593,"_431":598,"_473":570,"_436":129,"_487":533,"_478":599,"_489":592,"_490":600,"_492":573,"_494":601,"_496":602},["D",1773878400000],"Bilingual Customer Service Representative - Tallahassee",[594],{"_458":459,"_454":595,"_452":596,"_456":567,"_460":597},"Midway","Midway, FL, United States, 32343","32343",["B","2928768629"],"/jobs/2928768629-bilingual-customer-service-representative-tallahassee","Midway, FL, United States","/jobs?location=Midway%2C+FL%2C+United+States","/jobs?keyword=Bilingual+Customer+Service+Representative+-+Tallahassee","actionData","errors"]