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Retail Sales Consultant

Liberty Latin America, San Juan, San Juan, United States


Location: Hato Rey Roosevelt

Summary:

As the Retail Sales Consultant you will develop and attain customer experience and sales objectives for the store. Sell all (wireless and wired) products and services offered by Liberty. Meet all sales objectives. Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an outstanding customer experience.

Possess a competitive spirit and desire to meet and exceed sales goals.

Stay up to date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools.

Understand customers’ needs and help them discover how our products meet those needs.

Multi-task in a fast-paced team environment.

Educate and engage customers through product demonstrations and offer solutions.

Interact with customers and provide timely and courteous customer service to all customers.

Education and/or Experience: High School graduate.

1-3 years retail/customer facing/sales experience preferred.

Other Qualifications:

Ability to work flexible hours, including evenings, weekends, and holidays.

Ability to complete all paperwork completely, accurately, in a timely manner.

Ability to operate a personal computer, wireless equipment, copier, and fax.

Ability to work in other locations as the needs of the business dictate may be required.

Submit all transaction journals daily.

Complete all aspects of opening and closing the store in accordance with written procedures.

Assist with inventory maintenance.

May be required to wear a uniform.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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