Sales Specialist, Topanga
Hermès, Los Angeles, CA, United States
The Team
The Hermès Topanga Boutique opened in 2023 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.
The Opportunity The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
Key Responsibilities
Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain the selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Provides assistance as needed in inventory preparation.
POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Asset Protection
Responsible for complying with all asset protection procedures such as employee sign‑in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepare for physical inventory and participate in monthly cycle counts (or as directed by management).
Customer Service
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility None
Budget Responsibility None
Decision Making Responsibility None
About You
2+ years of experience in sales, experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even‑tempered with ability to continuously multi‑task
Self‑starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0‑25 lbs. without assistance
The hourly range for this position is $26.51 to $29.00 per hour. Actual rates are determined based on the job, location, and individual experience.
Benefits
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more!
Equal Opportunity Statement At Hermès of Paris, we are proud to be an equal opportunity workplace. Applicants are recruited, selected, and hired on the basis of individual merit and ability with respect to positions being filled, and potential for promotion or transfer which may be expected to develop. We provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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The Opportunity The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
Key Responsibilities
Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain the selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Provides assistance as needed in inventory preparation.
POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Asset Protection
Responsible for complying with all asset protection procedures such as employee sign‑in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepare for physical inventory and participate in monthly cycle counts (or as directed by management).
Customer Service
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility None
Budget Responsibility None
Decision Making Responsibility None
About You
2+ years of experience in sales, experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even‑tempered with ability to continuously multi‑task
Self‑starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0‑25 lbs. without assistance
The hourly range for this position is $26.51 to $29.00 per hour. Actual rates are determined based on the job, location, and individual experience.
Benefits
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more!
Equal Opportunity Statement At Hermès of Paris, we are proud to be an equal opportunity workplace. Applicants are recruited, selected, and hired on the basis of individual merit and ability with respect to positions being filled, and potential for promotion or transfer which may be expected to develop. We provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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