Inside Sales Representative
Fluid Flow Products, Charlotte, NC, United States
About Us
Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry‑leading technical support, service, and solutions. Our industrial process experts are on‑call to answer your questions and provide you with solutions to your most challenging application needs.
Company Fluid Flow Products
Summary/Objective The Technical Inside Sales Representative will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintain and cultivate positive customer relationships
Provide price and availability on any standard or specialty items directly to customers
Develop and recommend value‑added solutions for customer applications
Take and solicit orders from customers over the phone and via e‑mail
Process orders, via order entry system, from our stock or directly source from suppliers
Expedite orders and maintain contact with customers and suppliers
Follow up on orders to ensure critical deliveries
Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers
Handle all inquiries/contacts professionally
Work in concert with our outside sales team; funnel leads/opportunities to the sales team
Resolve product issues or determine product needs over the phone or via e‑mail
Competencies
Strong customer‑service focus with a passion to exceed customer expectations
Ability to address concerns and communicate clearly and efficiently
Convey a positive, customer‑friendly disposition
Handle and resolve challenging problems
Strong organizational, communication, attention to detail, and time management skills
Establish priorities, work independently, and proceed with objectives with minimal supervision
Strong mechanical aptitude
High energy, drive, and sense of responsibility
Supervisory Responsibility This position has no direct supervisory responsibilities
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets, and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work This is a full‑time position. Days and hours of work are Monday through Friday, 8 am to 5 pm.
Travel No travel is expected for this position.
Preferred Education And Experience
Bachelor’s Degree in Business or Engineering
Strong mechanical aptitude
Experience in customer service
Additional Eligibility Qualifications There are no additional eligibility qualifications for this position
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why Build a Career with Us? Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad‑based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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Company Fluid Flow Products
Summary/Objective The Technical Inside Sales Representative will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintain and cultivate positive customer relationships
Provide price and availability on any standard or specialty items directly to customers
Develop and recommend value‑added solutions for customer applications
Take and solicit orders from customers over the phone and via e‑mail
Process orders, via order entry system, from our stock or directly source from suppliers
Expedite orders and maintain contact with customers and suppliers
Follow up on orders to ensure critical deliveries
Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers
Handle all inquiries/contacts professionally
Work in concert with our outside sales team; funnel leads/opportunities to the sales team
Resolve product issues or determine product needs over the phone or via e‑mail
Competencies
Strong customer‑service focus with a passion to exceed customer expectations
Ability to address concerns and communicate clearly and efficiently
Convey a positive, customer‑friendly disposition
Handle and resolve challenging problems
Strong organizational, communication, attention to detail, and time management skills
Establish priorities, work independently, and proceed with objectives with minimal supervision
Strong mechanical aptitude
High energy, drive, and sense of responsibility
Supervisory Responsibility This position has no direct supervisory responsibilities
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets, and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work This is a full‑time position. Days and hours of work are Monday through Friday, 8 am to 5 pm.
Travel No travel is expected for this position.
Preferred Education And Experience
Bachelor’s Degree in Business or Engineering
Strong mechanical aptitude
Experience in customer service
Additional Eligibility Qualifications There are no additional eligibility qualifications for this position
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why Build a Career with Us? Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad‑based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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