Content Specialist, Client Communications
Ascensus, Boston, MA, United States
Content Specialist, Client Communications
Boston, Newton, Philadelphia, Massachusetts, Pennsylvania
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Section 1: Position Summary
The Digital/UX Content Specialist will be responsible for writing clear, concise, and engaging content to support service and operational communications across various lines of business at Ascensus. Through consultation, creativity, and a focus on the user experience, this individual will be responsible for collaborating with marketing and business stakeholders to implement effective communications and crafting copy that enhances the client experience drives business growth and drives desired outcomes. This includes developing content within Ascensus brand standards for a variety of touchpoints with a focus on writing for digital experiences such as web, email, video, and social media.
Section 2: Job Functions, Essential Duties and Responsibilities
Adopt a
digital-first,
client-centric approach to writing by focusing on tone and manner, while also leveraging personalized video as a communication channel to enhance engagement.
Write clear, concise, and engaging copy for a variety of operational communications, including but not limited to emails, videos, newsletters, product guides, client-facing service information, and product web copy.
Translate complex legal, compliance, and business requirements into content that is easily understood by the target audience while ensuring regulatory accuracy.
Collaborate with marketing and business stakeholders, legal, and compliance teams to ensure messaging meets the necessary operational, legal, and brand guidelines.
Maintain a consistent voice and tone that aligns with Ascensus' brand and editorial standards.
Manage multiple content projects simultaneously, meeting deadlines and quality standards.
Manage all aspects of complex communications, including content development, project planning, and the creation of multiple versions based on data, logic, and branding
Represent marketing at key meetings to provide status updates, consultation, general project support, and innovative solutions
Establish strong relationships with business stakeholders by delivering on project specifications and deadlines
Create meaningful content leveraging AI tools that is clear, actionable, and engaging—converting leads to clients and turning clients into loyal fans
Fluid in copywriting for a wide variety of marketing mediums across web, email, print, video scripting, presentations, articles, white papers and more.
Use Microsoft office suite – Word, PowerPoint and Excel—as well as project management and CMS software tools to assist in the management of workflow, content, planning, and other marketing operations
Participate in and adhere to quality control best practices related to proofreading, reviews, and securing approvals
Measure effectiveness of communications using such methods as A/B testing
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.
Section 3: Experience, Skills, Knowledge Requirements
Excellent writing, editing, and presentation skills
Ability to write and communicate effectively and professionally across multiple mediums, including digital, social and print, and considering SEO, SEO strategy and optimization tactics
Experience with AI copywriting tools
Excellent decision-making, communication, critical thinking, project management and follow-through skills
Ability to perform duties with accuracy, strong attention to detail, and meet deadlines consistently
Self-motivated team player who is comfortable working in a collaborative, fast-paced environment
Minimum of 5 years of related experience. Samples and portfolio are required
Four-year college degree, marketing/communications or related field
An understanding of a regulated industry; financial services experience a plus
The national average salary range for this role is $80-$100k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).
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Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Section 1: Position Summary
The Digital/UX Content Specialist will be responsible for writing clear, concise, and engaging content to support service and operational communications across various lines of business at Ascensus. Through consultation, creativity, and a focus on the user experience, this individual will be responsible for collaborating with marketing and business stakeholders to implement effective communications and crafting copy that enhances the client experience drives business growth and drives desired outcomes. This includes developing content within Ascensus brand standards for a variety of touchpoints with a focus on writing for digital experiences such as web, email, video, and social media.
Section 2: Job Functions, Essential Duties and Responsibilities
Adopt a
digital-first,
client-centric approach to writing by focusing on tone and manner, while also leveraging personalized video as a communication channel to enhance engagement.
Write clear, concise, and engaging copy for a variety of operational communications, including but not limited to emails, videos, newsletters, product guides, client-facing service information, and product web copy.
Translate complex legal, compliance, and business requirements into content that is easily understood by the target audience while ensuring regulatory accuracy.
Collaborate with marketing and business stakeholders, legal, and compliance teams to ensure messaging meets the necessary operational, legal, and brand guidelines.
Maintain a consistent voice and tone that aligns with Ascensus' brand and editorial standards.
Manage multiple content projects simultaneously, meeting deadlines and quality standards.
Manage all aspects of complex communications, including content development, project planning, and the creation of multiple versions based on data, logic, and branding
Represent marketing at key meetings to provide status updates, consultation, general project support, and innovative solutions
Establish strong relationships with business stakeholders by delivering on project specifications and deadlines
Create meaningful content leveraging AI tools that is clear, actionable, and engaging—converting leads to clients and turning clients into loyal fans
Fluid in copywriting for a wide variety of marketing mediums across web, email, print, video scripting, presentations, articles, white papers and more.
Use Microsoft office suite – Word, PowerPoint and Excel—as well as project management and CMS software tools to assist in the management of workflow, content, planning, and other marketing operations
Participate in and adhere to quality control best practices related to proofreading, reviews, and securing approvals
Measure effectiveness of communications using such methods as A/B testing
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.
Section 3: Experience, Skills, Knowledge Requirements
Excellent writing, editing, and presentation skills
Ability to write and communicate effectively and professionally across multiple mediums, including digital, social and print, and considering SEO, SEO strategy and optimization tactics
Experience with AI copywriting tools
Excellent decision-making, communication, critical thinking, project management and follow-through skills
Ability to perform duties with accuracy, strong attention to detail, and meet deadlines consistently
Self-motivated team player who is comfortable working in a collaborative, fast-paced environment
Minimum of 5 years of related experience. Samples and portfolio are required
Four-year college degree, marketing/communications or related field
An understanding of a regulated industry; financial services experience a plus
The national average salary range for this role is $80-$100k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).
#J-18808-Ljbffr