Customer Order Management Representative
L&T Technology Services, Shoreview, MN, United States
Location: Shoreview, MN
Mode of work: Onsite
Summary In this role, you will be responsible for ensuring accurate, timely processing of customer orders while coordinating across internal teams, distribution centers, and manufacturing plants. You’ll take ownership of customer inquiries, resolve complex issues, and play a key role in maintaining high service levels and customer satisfaction.
Key Responsibilities
Manage the
end-to-end order life cycle
for assigned customer accounts, including new customer onboarding, order entry and modifications, and escalations.
Act as the
single point of contact
between customers, internal teams, and manufacturing/distribution facilities.
Ensure all orders are shipped on time and in compliance with export regulations.
Provide ongoing communication and accurate documentation throughout the order process.
Investigate and resolve complex customer inquiries using strong system and process knowledge.
Escalate issues appropriately, ensuring thorough documentation and timely follow-up.
Maintain accurate records in all relevant systems and databases.
Submit Material Non‑Conformance or Process Non‑Conformance claims for quality issues.
Support customer visits at the facility and prepare both standard and customized reports.
Contribute to process improvement initiatives aimed at enhancing the customer experience.
Customer Focus
– Ability to build strong relationships and deliver customer‑centric solutions.
Collaboration
– Works effectively with cross‑functional teams.
Detail Orientation
– Ensures accuracy across documentation and order processing.
Results‑Driven
– Meets deadlines even in fast‑paced environments.
Order Lifecycle Expertise
– Understanding of order processing, systems, and workflows.
Values Differences
– Recognizes and embraces diverse perspectives.
Strong knowledge of
order processing and order life cycle
for manufactured products
High attention to detail
Ability to
manage and prioritize multiple tasks
Education & Experience
Experience in
customer order management, account management, or supply chain
highly valued.
Familiarity with Quality Management Systems is a plus.
May require licensing for compliance with export control regulations.
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Mode of work: Onsite
Summary In this role, you will be responsible for ensuring accurate, timely processing of customer orders while coordinating across internal teams, distribution centers, and manufacturing plants. You’ll take ownership of customer inquiries, resolve complex issues, and play a key role in maintaining high service levels and customer satisfaction.
Key Responsibilities
Manage the
end-to-end order life cycle
for assigned customer accounts, including new customer onboarding, order entry and modifications, and escalations.
Act as the
single point of contact
between customers, internal teams, and manufacturing/distribution facilities.
Ensure all orders are shipped on time and in compliance with export regulations.
Provide ongoing communication and accurate documentation throughout the order process.
Investigate and resolve complex customer inquiries using strong system and process knowledge.
Escalate issues appropriately, ensuring thorough documentation and timely follow-up.
Maintain accurate records in all relevant systems and databases.
Submit Material Non‑Conformance or Process Non‑Conformance claims for quality issues.
Support customer visits at the facility and prepare both standard and customized reports.
Contribute to process improvement initiatives aimed at enhancing the customer experience.
Customer Focus
– Ability to build strong relationships and deliver customer‑centric solutions.
Collaboration
– Works effectively with cross‑functional teams.
Detail Orientation
– Ensures accuracy across documentation and order processing.
Results‑Driven
– Meets deadlines even in fast‑paced environments.
Order Lifecycle Expertise
– Understanding of order processing, systems, and workflows.
Values Differences
– Recognizes and embraces diverse perspectives.
Strong knowledge of
order processing and order life cycle
for manufactured products
High attention to detail
Ability to
manage and prioritize multiple tasks
Education & Experience
Experience in
customer order management, account management, or supply chain
highly valued.
Familiarity with Quality Management Systems is a plus.
May require licensing for compliance with export control regulations.
#J-18808-Ljbffr