Client Services Manager, eCommerce SaaS
Revley, New York, NY, United States
About the company
Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations
Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions
Find, hire, and empower exceptional people who elevate client experience and business performance
About the company Revley operates at the intersection of SaaS, fintech, and performance-driven eCommerce. The company works with high-growth and enterprise-level brands and is focused on building a single, unified revenue engine across sales, growth, client success, and payments — removing silos and helping merchants scale faster with less operational friction.
Together we:
Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations
Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions
Find, hire, and empower exceptional people who elevate client experience and business performance
What We Want You To Do
Deeply learn Revley's product suite, services, and value proposition
Build and own the internal CRM system to track all clients, stages, and interactions
Design and implement a structured enterprise client onboarding flow
Create scalable client service systems, processes, and playbooks
Systemize all repeatable workflows into clear SOPs
Build, train, and manage the Client Services team
Own client experience across onboarding, delivery, ongoing success, and retention
Work closely with Product, Sales, Operations, and Engineering to improve client outcomes
Act as the voice of the customer internally and drive continuous improvementOversee integrations with payment processors, gateways, and third‑party tools (for example CRMs, subscription systems, analytics tools)
Define technical onboarding checklists and success criteria for different client segments
Act as the primary escalation point for complex technical or platform‑related client issues
Define SLAs, response time standards, and incident communication processes for enterprise clients
Support pre‑sales by contributing to technical discovery calls and solution design for complex accounts
Requirements You're Perfect If You Have/Are
2‑3 years experience leading Client Success, Account Management, or Customer Operations in SaaS, fintech, eCommerce or payment processing
Experience working with enterprise or high‑growth B2B clients
Excellent written and verbal English communication skills
Strong leadership skills with a hands‑on, builder mindset
Highly organized and process‑oriented
Comfortable designing systems, workflows, and SOPs from scratch
Digitally savvy and able to learn complex platforms quickly
Experience with CRMs, onboarding flows, and client lifecycle management
Able to work cross‑functionally with Product, Sales, and Technical teams
Calm under pressure, structured in thinking, and strong at prioritization
A strong ownership mindset with a desire to build and scale teams
Experience working with SaaS platforms that involve payments, billing, subscriptions, or fintech infrastructure
Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients
Benefits
Fully remote role with EST working hours
High‑impact position with real ownership and autonomy
Opportunity to build systems and a team from the ground up
Direct collaboration with leadership and Product teams
Fast‑growing SaaS and fintech environment with real problems to solve
Clear growth path as the company scales
Performance‑based bonuses and career development opportunities
Our Interview Process
Click Apply
Pre‑screening interview questionnaire
1‑on‑1 video interview
Behavioural questionnaire (only 10 min!)
You might be asked to complete a short test task
Hiring Manager Interview
#J-18808-Ljbffr
Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations
Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions
Find, hire, and empower exceptional people who elevate client experience and business performance
About the company Revley operates at the intersection of SaaS, fintech, and performance-driven eCommerce. The company works with high-growth and enterprise-level brands and is focused on building a single, unified revenue engine across sales, growth, client success, and payments — removing silos and helping merchants scale faster with less operational friction.
Together we:
Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations
Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions
Find, hire, and empower exceptional people who elevate client experience and business performance
What We Want You To Do
Deeply learn Revley's product suite, services, and value proposition
Build and own the internal CRM system to track all clients, stages, and interactions
Design and implement a structured enterprise client onboarding flow
Create scalable client service systems, processes, and playbooks
Systemize all repeatable workflows into clear SOPs
Build, train, and manage the Client Services team
Own client experience across onboarding, delivery, ongoing success, and retention
Work closely with Product, Sales, Operations, and Engineering to improve client outcomes
Act as the voice of the customer internally and drive continuous improvementOversee integrations with payment processors, gateways, and third‑party tools (for example CRMs, subscription systems, analytics tools)
Define technical onboarding checklists and success criteria for different client segments
Act as the primary escalation point for complex technical or platform‑related client issues
Define SLAs, response time standards, and incident communication processes for enterprise clients
Support pre‑sales by contributing to technical discovery calls and solution design for complex accounts
Requirements You're Perfect If You Have/Are
2‑3 years experience leading Client Success, Account Management, or Customer Operations in SaaS, fintech, eCommerce or payment processing
Experience working with enterprise or high‑growth B2B clients
Excellent written and verbal English communication skills
Strong leadership skills with a hands‑on, builder mindset
Highly organized and process‑oriented
Comfortable designing systems, workflows, and SOPs from scratch
Digitally savvy and able to learn complex platforms quickly
Experience with CRMs, onboarding flows, and client lifecycle management
Able to work cross‑functionally with Product, Sales, and Technical teams
Calm under pressure, structured in thinking, and strong at prioritization
A strong ownership mindset with a desire to build and scale teams
Experience working with SaaS platforms that involve payments, billing, subscriptions, or fintech infrastructure
Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients
Benefits
Fully remote role with EST working hours
High‑impact position with real ownership and autonomy
Opportunity to build systems and a team from the ground up
Direct collaboration with leadership and Product teams
Fast‑growing SaaS and fintech environment with real problems to solve
Clear growth path as the company scales
Performance‑based bonuses and career development opportunities
Our Interview Process
Click Apply
Pre‑screening interview questionnaire
1‑on‑1 video interview
Behavioural questionnaire (only 10 min!)
You might be asked to complete a short test task
Hiring Manager Interview
#J-18808-Ljbffr