Remote Lead, Conversational Experience Design

An international cruise company is seeking a Lead, Conversational Experience Design to drive strategy and execution in conversational IVR. This role requires a blend of analytical thinking and technical fluency to enhance customer interactions across various platforms. The ideal candidate has over 5 years in customer experience and proven mastery in managing virtual agent experiences. This position offers competitive compensation and is remote within the US, providing unique career opportunities. #J-18808-Ljbffr