TDA - IT - Helpdesk Specialist (Internal Posting) (58796)
Centralized Accounting and Payroll/Personnel System, Austin, TX, United States
Job Description - TDA - IT - Helpdesk Specialist (58796) (00056416)
Job Description
Organization DEPARTMENT OF AGRICULTURE
Primary Location Texas-Austin
Work Locations SFA OFFICES AUSTIN - 11 FLOOR 1700 N. Congress Ste 1100 Austin 78701
Job Computer and Mathematical
Employee Status Regular
Schedule State Job Code : 0230 Salary Admin Plan : B Grade : 18
Salary (Pay Basis) 4,350.00 - 4,550.00 (Monthly)
Number of Openings 2
Overtime Status Non-exempt
Job Posting Mar 6, 2026, 2:20:55 PM
Closing Date : Mar 21, 2026, 4:59:00 AM
DESCRIPTION HELPDESK SPECIALIST
Salary Information:
B18, $4,350.00 - $4,550.00/ MO.
FLSA Status:
Nonexempt
Posting Number:
26-58796-1R
Location:
Austin, TX
Telework Option:
TDA does not offer telework, and all employees are required to be physically present for work.
HOW TO APPLY Apply online via CAPPS. Applicants applying through Work In Texas (WIT) will be required to complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section to be considered for the position.
WHO ARE WE The Texas Department of Agriculture’s key objectives are to promote production agriculture, consumer protection, economic development and healthy living.
WHAT YOU’LL DO The Helpdesk Specialist will perform complex workstation support in a helpdesk setting, assist with the deployment of new systems and provide technical support and assistance to Texas Department of Agriculture (TDA) Food & Nutrition (F&N) employees on telecommunications and computer hardware, software, and network infrastructure. You will work under limited supervision with considerable latitude for the use of initiative and independent judgment.
This position is 100% federally funded and will work solely on Food & Nutrition IT assignments and compliance.
PRIMARY RESPONSIBILITIES
Provide technical support for TDA employees, ensuring that incidents and requests in an ITIL ticketing system such as Remedy or ServiceNow have been appropriately documented and resolved in a timely manner.
Set up equipment for employee use, and ensure all hardware, operating system, and appropriate software function properly.
Provide customer training in the use of hardware, software, and peripherals.
Track and maintain inventory of hardware and software assets.
Maintain and install Microsoft Windows workstation images.
Ensure systems remain patched and updated.
Create and maintain documentation related to Helpdesk support functions such as knowledge base articles.
Assist in the development and maintenance of training materials and manuals for customers.
Follow all TDA policies and procedures.
Perform other duties as assigned.
QUALIFICATIONS/REQUIREMENTS FOR THE POSITION One (1) year systems administration experience in a Help Desk/Workstation Support environment.
Each additional year of related experience above the required minimum may be substituted for education on a year-for-year basis. Each additional year of Education in an IT related degree may be substituted for experience.
PREFERRED QUALIFICATIONS Associate’s degree in an IT-related degree such as CIS, MIS, CS, Cyber-Security.
KNOWLEDGE, SKILLS & ABILITIES Knowledge of troubleshooting common end-user computer problems; Microsoft Windows; building images for computers; and organizational skills.
Skill in providing excellent customer service; in the support of computers; the use of applicable programs and systems; and troubleshooting information systems.
Ability to operate information technology systems; to troubleshoot and repair equipment; to communicate effectively, orally and in writing; to exercise sound judgment and discretion; and to maintain confidentiality.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Requires kneeling, crawling or otherwise moving through tight spaces. May also involve working in areas with temperatures exceeding 85 degrees. Must be able to work extended periods at a computer and may require working extended hours and some evenings and weekends, as needed. May involve travel, occasionally overnight (up to
5% ).
The agency does not offer telework. TDA employees are required to be physically present for work.
The agency’s core business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. TDA also provides limited customer service between 6:00-8:00 a.m. and 5:00-6:00 p.m.
We are unable to sponsor or take over sponsorship of an employment Visa.
Voluntary AD&D Insurance
Health & Dependent care flexible spending accounts
Only candidates selected for an interview will be contacted. A skills exercise may be conducted at the time of the interview.
Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Careers Section, you may check the status of your application by accessing your profile and selecting My Jobpage and then selecting My Submissions. To be considered for the position, applicants must complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section.
*A valid government-issued driver’s license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver’s license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day.
Background Checks: A criminal conviction records check is required for applicants who are selected for a position.
Foreign Credentials
Foreign Credential Services of America 1910 Justin Lane, Austin, TX 78757-2411 Phone: 512-459-8428
SpanTran: The Evaluation Company 2400 Augusta Drive, Suite 451 Houston, TX 77057 Phone: 713-266-8805
Global Credential Evaluators, Inc. P.O. Box 9203 College Station, TX 77842 Phone: 512-528-0908
Equal Employment Opportunity (EEO): TDA is an equal employment opportunity (EEO) employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, military status, or protected activity.
Reasonable Accommodations: If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview or an HR representative at 512-463-7423. Whenever possible, please give the hiring or HR representative sufficient time to consider and respond to your request.
TDA participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization.
Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at Information Technology MOS Codes.
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Job Description
Organization DEPARTMENT OF AGRICULTURE
Primary Location Texas-Austin
Work Locations SFA OFFICES AUSTIN - 11 FLOOR 1700 N. Congress Ste 1100 Austin 78701
Job Computer and Mathematical
Employee Status Regular
Schedule State Job Code : 0230 Salary Admin Plan : B Grade : 18
Salary (Pay Basis) 4,350.00 - 4,550.00 (Monthly)
Number of Openings 2
Overtime Status Non-exempt
Job Posting Mar 6, 2026, 2:20:55 PM
Closing Date : Mar 21, 2026, 4:59:00 AM
DESCRIPTION HELPDESK SPECIALIST
Salary Information:
B18, $4,350.00 - $4,550.00/ MO.
FLSA Status:
Nonexempt
Posting Number:
26-58796-1R
Location:
Austin, TX
Telework Option:
TDA does not offer telework, and all employees are required to be physically present for work.
HOW TO APPLY Apply online via CAPPS. Applicants applying through Work In Texas (WIT) will be required to complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section to be considered for the position.
WHO ARE WE The Texas Department of Agriculture’s key objectives are to promote production agriculture, consumer protection, economic development and healthy living.
WHAT YOU’LL DO The Helpdesk Specialist will perform complex workstation support in a helpdesk setting, assist with the deployment of new systems and provide technical support and assistance to Texas Department of Agriculture (TDA) Food & Nutrition (F&N) employees on telecommunications and computer hardware, software, and network infrastructure. You will work under limited supervision with considerable latitude for the use of initiative and independent judgment.
This position is 100% federally funded and will work solely on Food & Nutrition IT assignments and compliance.
PRIMARY RESPONSIBILITIES
Provide technical support for TDA employees, ensuring that incidents and requests in an ITIL ticketing system such as Remedy or ServiceNow have been appropriately documented and resolved in a timely manner.
Set up equipment for employee use, and ensure all hardware, operating system, and appropriate software function properly.
Provide customer training in the use of hardware, software, and peripherals.
Track and maintain inventory of hardware and software assets.
Maintain and install Microsoft Windows workstation images.
Ensure systems remain patched and updated.
Create and maintain documentation related to Helpdesk support functions such as knowledge base articles.
Assist in the development and maintenance of training materials and manuals for customers.
Follow all TDA policies and procedures.
Perform other duties as assigned.
QUALIFICATIONS/REQUIREMENTS FOR THE POSITION One (1) year systems administration experience in a Help Desk/Workstation Support environment.
Each additional year of related experience above the required minimum may be substituted for education on a year-for-year basis. Each additional year of Education in an IT related degree may be substituted for experience.
PREFERRED QUALIFICATIONS Associate’s degree in an IT-related degree such as CIS, MIS, CS, Cyber-Security.
KNOWLEDGE, SKILLS & ABILITIES Knowledge of troubleshooting common end-user computer problems; Microsoft Windows; building images for computers; and organizational skills.
Skill in providing excellent customer service; in the support of computers; the use of applicable programs and systems; and troubleshooting information systems.
Ability to operate information technology systems; to troubleshoot and repair equipment; to communicate effectively, orally and in writing; to exercise sound judgment and discretion; and to maintain confidentiality.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Requires kneeling, crawling or otherwise moving through tight spaces. May also involve working in areas with temperatures exceeding 85 degrees. Must be able to work extended periods at a computer and may require working extended hours and some evenings and weekends, as needed. May involve travel, occasionally overnight (up to
5% ).
The agency does not offer telework. TDA employees are required to be physically present for work.
The agency’s core business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. TDA also provides limited customer service between 6:00-8:00 a.m. and 5:00-6:00 p.m.
We are unable to sponsor or take over sponsorship of an employment Visa.
Voluntary AD&D Insurance
Health & Dependent care flexible spending accounts
Only candidates selected for an interview will be contacted. A skills exercise may be conducted at the time of the interview.
Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Careers Section, you may check the status of your application by accessing your profile and selecting My Jobpage and then selecting My Submissions. To be considered for the position, applicants must complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section.
*A valid government-issued driver’s license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver’s license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day.
Background Checks: A criminal conviction records check is required for applicants who are selected for a position.
Foreign Credentials
Foreign Credential Services of America 1910 Justin Lane, Austin, TX 78757-2411 Phone: 512-459-8428
SpanTran: The Evaluation Company 2400 Augusta Drive, Suite 451 Houston, TX 77057 Phone: 713-266-8805
Global Credential Evaluators, Inc. P.O. Box 9203 College Station, TX 77842 Phone: 512-528-0908
Equal Employment Opportunity (EEO): TDA is an equal employment opportunity (EEO) employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, military status, or protected activity.
Reasonable Accommodations: If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview or an HR representative at 512-463-7423. Whenever possible, please give the hiring or HR representative sufficient time to consider and respond to your request.
TDA participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization.
Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at Information Technology MOS Codes.
#J-18808-Ljbffr