Digital Product Manager
M&T Bank Corporation, Buffalo, NY, United States
Digital Product Manager (CIAM) page is loaded## Digital Product Manager (CIAM)remote type:
Hybrid Positionlocations:
Buffalo, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R83588**This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)**# # **Overview:**Manages assigned digital products, services, platforms, experiences and/or strategies.
Develops the strategy or executes on the strategy defined for assigned digital products and services, including partnering with relevant stakeholders to create the design, development, implementation, marketing and ongoing support for the product or service.
Ensures projects, products or services are within Bank’s risk appetite.## **Primary Responsibilities:*** Responsible for overall oversight of assigned digital capabilities to ensure platform stability, value delivery and regulatory and/or internal control environment* Serve as subject matter expert for assigned digital product, service or platform in understanding the product, service, platform, or industry roadmap and how this will inform the Bank’s strategy and roadmap.* Lead business case development and stakeholder alignment for delivering value through digital capabilities to improve customer experience and drive business growth.* Define, implement and monitor processing controls for assigned products.* Identify, track and socialize key performance indicators (KPIs) and customer/business insight from the KPIs.* Define product positioning and Marketing needs to drive engagement and adoption.* Manage key vendor relationships/contracts and identify opportunities for additional partnerships.* Understand and manage product risk, inclusive of all phases of product lifecycle and all pillars of risk to protect the Bank.* Provide ongoing support and resolution of issues with digital products or services.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.* Provide on-call support for Incident Management and other platform support activities* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Provide training and mentoring to less experienced team members.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Complete other related duties as assigned.## **Education and Experience Required:**Bachelor's degree and a minimum of 4 years’ digital, product management, financial, strategy and/or operations experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ digital, product management, financial, strategy and/or operations experienceStrong interpersonal skillsStrong verbal and written communication skillsStrong analytical skillsExcellent critical thinking skillsExcellent problem-solving skillsDemonstrated financial analysis skillsDemonstrated process improvement skills## Education and Experience Preferred:Master's degreeExperience with process mapping or customer journey mappingKnowledge of how to write technical and business documentationExperience working on digital technology projectsPrevious financial services industry experienceM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Buffalo, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr
Hybrid Positionlocations:
Buffalo, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R83588**This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)**# # **Overview:**Manages assigned digital products, services, platforms, experiences and/or strategies.
Develops the strategy or executes on the strategy defined for assigned digital products and services, including partnering with relevant stakeholders to create the design, development, implementation, marketing and ongoing support for the product or service.
Ensures projects, products or services are within Bank’s risk appetite.## **Primary Responsibilities:*** Responsible for overall oversight of assigned digital capabilities to ensure platform stability, value delivery and regulatory and/or internal control environment* Serve as subject matter expert for assigned digital product, service or platform in understanding the product, service, platform, or industry roadmap and how this will inform the Bank’s strategy and roadmap.* Lead business case development and stakeholder alignment for delivering value through digital capabilities to improve customer experience and drive business growth.* Define, implement and monitor processing controls for assigned products.* Identify, track and socialize key performance indicators (KPIs) and customer/business insight from the KPIs.* Define product positioning and Marketing needs to drive engagement and adoption.* Manage key vendor relationships/contracts and identify opportunities for additional partnerships.* Understand and manage product risk, inclusive of all phases of product lifecycle and all pillars of risk to protect the Bank.* Provide ongoing support and resolution of issues with digital products or services.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.* Provide on-call support for Incident Management and other platform support activities* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Provide training and mentoring to less experienced team members.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Complete other related duties as assigned.## **Education and Experience Required:**Bachelor's degree and a minimum of 4 years’ digital, product management, financial, strategy and/or operations experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ digital, product management, financial, strategy and/or operations experienceStrong interpersonal skillsStrong verbal and written communication skillsStrong analytical skillsExcellent critical thinking skillsExcellent problem-solving skillsDemonstrated financial analysis skillsDemonstrated process improvement skills## Education and Experience Preferred:Master's degreeExperience with process mapping or customer journey mappingKnowledge of how to write technical and business documentationExperience working on digital technology projectsPrevious financial services industry experienceM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Buffalo, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr