Fractional Technical Writer
Gofractional, San Francisco, CA, United States
Rad AI is looking for an experienced contract Technical Writer to publish, manage, and maintain customer-facing documentation. The ideal candidate will have a proven track record of simplifying complex topics, producing high-quality user guides, and thriving independently in fast-paced, distributed team environments.
This fully remote contract is expected to be for an initial period of 3 months, with potential for extension based on performance and business requirements.
What You’ll Do:
Tackle a prioritized backlog of documentation, ensuring consistency, accuracy, and usability
Write, revise, publish, and maintain customer-facing documentation, including user guides and other Help Center articles
Translate complex technical concepts into clear, plain-language instructions tailored for both non-technical and technical audiences
Conduct research and use Rad AI’s products to test and validate documented information to ensure quality and accuracy
Improve Rad AI’s products by providing feedback, raising issues, and updating documentation accordingly
Independently collaborate with remote product, engineering, design, support, and implementation teams to clarify requirements, gather and verify information, resolve open discussions, and drive documentation towards fast completion.
Use, organize, and improve content management systems (primarily Zendesk)
Follow and contribute to established style guides, glossaries, and templates
Who We’re Looking For:
5+ years in a technical writing role, ideally for SaaS or complex software products
Experience using AI tools to conduct research, gain context, and make the writing process more efficient—with a proven ability to verify and correct AI-generated content
Demonstrated portfolio of published customer-facing technical documentation (user guides, etc.)
Experience simplifying technical subjects and presenting them in clear, accessible language
Experience capturing, annotating, and updating screenshots that support written content
Familiarity with content management or publication tools such as Zendesk, Notion, or similar
Proven track record of effective task prioritization and working to tight deadlines
Strong ability to provide and accept constructive feedback to improve documentation
Ability to work autonomously and productively in fast-paced, distributed teams
Strong written and verbal communication skills
It’s great if you also have:
Experience working on healthcare or radiology software
Experience creating and maintaining AI-powered workflows and agents to improve internal processes
Prior success delivering documentation projects in a contract or freelance capacity
Experience maintaining and developing internal content infrastructure such as glossaries, style guides, and reference materials
Experience producing videos to illustrate and support user-facing documentation
Knowledge of Glean, Notion, Google Docs, Linear, GitHub, in addition to Zendesk
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
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Tackle a prioritized backlog of documentation, ensuring consistency, accuracy, and usability
Write, revise, publish, and maintain customer-facing documentation, including user guides and other Help Center articles
Translate complex technical concepts into clear, plain-language instructions tailored for both non-technical and technical audiences
Conduct research and use Rad AI’s products to test and validate documented information to ensure quality and accuracy
Improve Rad AI’s products by providing feedback, raising issues, and updating documentation accordingly
Independently collaborate with remote product, engineering, design, support, and implementation teams to clarify requirements, gather and verify information, resolve open discussions, and drive documentation towards fast completion.
Use, organize, and improve content management systems (primarily Zendesk)
Follow and contribute to established style guides, glossaries, and templates
Who We’re Looking For:
5+ years in a technical writing role, ideally for SaaS or complex software products
Experience using AI tools to conduct research, gain context, and make the writing process more efficient—with a proven ability to verify and correct AI-generated content
Demonstrated portfolio of published customer-facing technical documentation (user guides, etc.)
Experience simplifying technical subjects and presenting them in clear, accessible language
Experience capturing, annotating, and updating screenshots that support written content
Familiarity with content management or publication tools such as Zendesk, Notion, or similar
Proven track record of effective task prioritization and working to tight deadlines
Strong ability to provide and accept constructive feedback to improve documentation
Ability to work autonomously and productively in fast-paced, distributed teams
Strong written and verbal communication skills
It’s great if you also have:
Experience working on healthcare or radiology software
Experience creating and maintaining AI-powered workflows and agents to improve internal processes
Prior success delivering documentation projects in a contract or freelance capacity
Experience maintaining and developing internal content infrastructure such as glossaries, style guides, and reference materials
Experience producing videos to illustrate and support user-facing documentation
Knowledge of Glean, Notion, Google Docs, Linear, GitHub, in addition to Zendesk
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
#J-18808-Ljbffr