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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you fluent in Spanish and English and passionate about helping others? We’re looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages. If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Manage inbound and outbound calls in both Spanish and English.

Provide clear and accurate communication across both languages.

Assist customers with billing inquiries, account updates, and general support.

Document customer interactions with precision and attention to detail.

Escalate complex issues to the appropriate teams when necessary.

Adhere to company policies and procedures during all customer interactions.

Achieve daily and monthly performance targets.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

Must be 18 years or older.

High school diploma or GED.

Bilingual fluency in English and Spanish (spoken and written).

Strong listening and interpersonal communication skills.

Ability to work flexible shifts, including weekends and holidays.

Excellent attention to detail and organizational abilities.

Preferred:

Previous experience in a bilingual customer service or call center role.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off:Earn PTO and paid holidays to take the time you need.

Incentives & Rewards:Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits:Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings:Secure your future with retirement savings programs, where available.

Disability Insurance:Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance:Access life insurance options to safeguard your loved ones.

Supplemental Insurance:Accident and critical illness insurance

Career Growth:With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training:Learn new skills while earning a paycheck.

Fun, Engaging Work Environment:Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code:Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

ID2025-48508

Updated Date2/12/2026

DepartmentBilingual Call Center Positions

Wage Description$7.10 - $14.10/Hr. | Bonus & Benefits

EducationHigh School Diploma/GED

Company/BrandMCI

Location : LocationUS-GA-Garden City

Career LevelEntry-Level

DivisionBusiness Process Outsourcing

Employment TypeFull-Time & Part-Time\n","POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footpri...","Bilingual Spanish Call Center Representative",[530],{"_458":459,"_454":531,"_452":532,"_456":533,"_460":534},"Savannah","Savannah, GA, United States, 31441","GA","31441",["B","2905609212"],"Work at Mass Markets","6 days ago","/jobs/2905609212-bilingual-spanish-call-center-representative","Savannah, GA, United States","/jobs?keyword=Mass+Markets","/jobs?location=Savannah%2C+GA%2C+United+States","/jobs?keyword=Bilingual+Spanish+Call+Center+Representative",{"_435":434,"_439":544,"_470":471,"_462":545,"_248":546,"_446":547,"_433":434,"_113":548,"_437":199,"_438":199,"_472":471,"_448":199,"_449":549,"_431":555,"_473":556,"_436":129,"_487":557,"_478":558,"_489":548,"_490":559,"_492":560,"_494":561,"_496":562},["D",1773410400000],"WHIZZ","A progressive mobility company is seeking a Customer Support Representative to enhance customer experience for their electric bike offerings. The role involves handling chats and calls, addressing customer concerns, and using selling techniques effectively. Ideal candidates are fluent in Spanish and possess strong problem-solving skills, with a minimum of one year of experience in a support or sales role. This position offers competitive pay and performance bonuses while allowing for professional growth in a supportive environment.\n#J-18808-Ljbffr\n","A progressive mobility company is seeking a Customer Support Representative to enhance customer experience for their electric bike offerings. The r...","Remote Customer Support & Sales Rep (Spanish)",[550],{"_458":459,"_454":551,"_452":552,"_456":553,"_460":554},"New York","New York, NY, United States, 10261","NY","10261",["B","2872997469"],"Work at WHIZZ","9 days ago","/jobs/2872997469-remote-customer-support-sales-rep-spanish","New York, NY, United States","/jobs?keyword=WHIZZ","/jobs?location=New+York%2C+NY%2C+United+States","/jobs?keyword=Remote+Customer+Support+%26+Sales+Rep+%28Spanish%29",{"_435":434,"_439":564,"_470":471,"_462":565,"_248":566,"_446":567,"_433":434,"_113":568,"_437":199,"_438":199,"_472":471,"_448":199,"_449":569,"_431":574,"_473":575,"_436":129,"_487":576,"_478":577,"_489":568,"_490":572,"_492":578,"_494":579,"_496":580},["D",1774011600000],"Tree Top Staffing LLC","A staffing and support company is looking for a Bilingual Inside Sales Support Specialist to assist a fast-paced sales team. The ideal candidate will be fluent in English and Spanish, providing crucial administrative and customer support. Responsibilities include managing orders, coordinating logistics, and communicating with clients. The role requires strong communication, organizational abilities, and a proactive approach to teamwork. This position is crucial for ensuring a positive experience for both customers and sales staff.\n#J-18808-Ljbffr\n","A staffing and support company is looking for a Bilingual Inside Sales Support Specialist to assist a fast-paced sales team. The ideal candidate wi...","Bilingual Inside Sales & Customer Coordination Specialist",[570],{"_458":459,"_454":571,"_452":572,"_456":573},"Chicago","Chicago, IL, United States","IL",["B","2947228718"],"Work at Tree Top Staffing LLC","3 days ago","/jobs/2947228718-bilingual-inside-sales-customer-coordination-specialist","/jobs?keyword=Tree+Top+Staffing+LLC","/jobs?location=Chicago%2C+IL%2C+United+States","/jobs?keyword=Bilingual+Inside+Sales+%26+Customer+Coordination+Specialist",{"_435":434,"_439":582,"_470":471,"_462":583,"_248":584,"_446":585,"_433":434,"_113":586,"_437":199,"_438":199,"_472":471,"_448":199,"_449":587,"_431":593,"_473":594,"_436":129,"_487":595,"_478":596,"_489":586,"_490":597,"_492":598,"_494":599,"_496":600},["D",1774173600000],"Insight Global","Nice to Have Skills & Experience

Associate degree or higher.

Automotive industry experience.

Fluent in Spanish, verbal and written.

Job Description\nThis position is suited for an extremely motivated and high-energy negotiator and relationship builder. The position is demanding, and a successful candidate must adopt a true ownership mindset with current and potential clients and enjoy multitasking in a team-oriented environment. Strong communication skills are essential, both over the phone and in person. Completing all required tasks using discretion and independent judgment, accurately, timely, and with attention to detail is imperative. Unlimited earning potential!

Responsibilities

Generate leads and sales by identifying new potential business opportunities.

Data entry to ensure accurate documentation of client relationships and transactions.

Meet with team leads and Management regarding the status of individual client accounts.

#J-18808-Ljbffr\n","Nice to Have Skills & Experience

Associate degree or higher.

Automotive industry experience.

Fluent in Spanish, verbal a...","Sales Support Specialist",[588],{"_458":459,"_454":589,"_452":590,"_456":591,"_460":592},"Dallas","Dallas, TX, United States, 75215","TX","75215",["B","2971142668"],"Work at Insight Global","1 days ago","/jobs/2971142668-sales-support-specialist","Dallas, TX, United States","/jobs?keyword=Insight+Global","/jobs?location=Dallas%2C+TX%2C+United+States","/jobs?keyword=Sales+Support+Specialist",{"_435":434,"_439":602,"_470":471,"_462":603,"_248":604,"_446":605,"_433":434,"_113":606,"_437":199,"_438":199,"_472":471,"_448":199,"_449":607,"_431":611,"_473":612,"_436":129,"_487":613,"_478":614,"_489":606,"_490":610,"_492":615,"_494":616,"_496":617},["D",1773169200000],"O'Reilly Auto Parts","A retail auto parts company in Rome, NY seeks a Retail Service Specialist to support the Store Manager. Responsibilities include leading customer service, supervising showroom staff, processing orders, and managing returns. The ideal candidate has retail sales experience in auto parts, strong communication skills, and is fluent in Spanish. Competitive wages, paid time off, and opportunities for career growth are offered. O'Reilly Auto Parts promotes from within, supporting professional development.\n#J-18808-Ljbffr\n","A retail auto parts company in Rome, NY seeks a Retail Service Specialist to support the Store Manager. Responsibilities include leading customer s...","Bilingual Retail Service Lead – Auto Parts",[608],{"_458":459,"_454":609,"_452":610,"_456":553},"Air City","Air City, NY, United States",["B","2842809112"],"Work at O'Reilly Auto Parts","12 days ago","/jobs/2842809112-bilingual-retail-service-lead-auto-parts","/jobs?keyword=O%27Reilly+Auto+Parts","/jobs?location=Air+City%2C+NY%2C+United+States","/jobs?keyword=Bilingual+Retail+Service+Lead+%E2%80%93+Auto+Parts","actionData","errors"]