PIP Team Lead, Personal Injury Protection
Reserv, Atlanta, GA, United States
About Reserv
Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About The Role
As a Personal Injury Protection Team Lead at Reserv, you will be a team leader providing support to a claims manager with leadership and claim technical responsibilities.
Oversee work done within the personal injury protection auto claims adjusting staff.
Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance.
Serve a critical role with the team, the customers, and the client.
Who You Are
Highly motivated and growth‑oriented, impactful and influential.
Claims professional with a track record of success in personal injury protection and medical payment claims adjudication.
Strong leader — through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.
Tech‑oriented — excited by the prospect of building a tech‑driven claims organization while delivering excellent service, and have proven results leveraging technology and analytics.
Passionate — cares about their team, the customer, and their experience.
Empathetic leader — exercises empathy and patience towards everyone you interact with.
Sense of urgency — maintains a sense of urgency at all times but does not work at all hours.
Creative — challenges existing assumptions and finds ways of leveraging technology and the talents of the team to address problems.
Curious — wants to know the whole story so can make the right decisions early and be decisive when it counts.
Problem solver — capable of taking a “deep dive” into the details while staying focused on the big picture.
Anti‑status‑quo — acts to create change rather than merely wish for it.
Communicative — comfortable with and understands the importance of phone communications throughout the claims process.
Has a sense of humor. Claims are hard enough as it is!
What You’ll Do
Serve as backup/leader when the Manager is out of office.
Responsible for having direct reports.
Responsible for initial onboarding tasks, access, and new hire cultural immersion.
Serve as SME for first‑line questions, escalations, and roundtable discussions.
Have increased reserve and payment authority with the ability to assist with moderate reviews.
Identify topics and trends to discuss in team huddles and Elevated Claims Experience workshops.
Act as a Customer Obsession Champion — an active advocate who helps leadership cultivate a customer‑centric mindset.
Qualifications
Bachelor’s degree (lack of one should not stop you from applying if you possess all other qualifications).
3+ years of leadership experience, preferably managing in a remote environment.
5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payment experience.
Experience with commercial personal injury protection and medical payment claims is required.
Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes.
Demonstrated commitment to quality, accuracy, and attention to detail.
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
Willing to obtain all licenses within 60 days, including completing state‑required testing.
Benefits
Generous health‑insurance package with nationwide coverage, vision, and dental.
401(k) retirement plan with employer matching.
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work.
Work from anywhere to facilitate your work‑life balance.
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want.
Additionally, We Will
Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role.
Work toward reducing and eliminating all the administrative work from an adjuster role.
Foster a culture of empathy, transparency, and empowerment in a remote‑first environment.
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
#J-18808-Ljbffr
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About The Role
As a Personal Injury Protection Team Lead at Reserv, you will be a team leader providing support to a claims manager with leadership and claim technical responsibilities.
Oversee work done within the personal injury protection auto claims adjusting staff.
Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance.
Serve a critical role with the team, the customers, and the client.
Who You Are
Highly motivated and growth‑oriented, impactful and influential.
Claims professional with a track record of success in personal injury protection and medical payment claims adjudication.
Strong leader — through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.
Tech‑oriented — excited by the prospect of building a tech‑driven claims organization while delivering excellent service, and have proven results leveraging technology and analytics.
Passionate — cares about their team, the customer, and their experience.
Empathetic leader — exercises empathy and patience towards everyone you interact with.
Sense of urgency — maintains a sense of urgency at all times but does not work at all hours.
Creative — challenges existing assumptions and finds ways of leveraging technology and the talents of the team to address problems.
Curious — wants to know the whole story so can make the right decisions early and be decisive when it counts.
Problem solver — capable of taking a “deep dive” into the details while staying focused on the big picture.
Anti‑status‑quo — acts to create change rather than merely wish for it.
Communicative — comfortable with and understands the importance of phone communications throughout the claims process.
Has a sense of humor. Claims are hard enough as it is!
What You’ll Do
Serve as backup/leader when the Manager is out of office.
Responsible for having direct reports.
Responsible for initial onboarding tasks, access, and new hire cultural immersion.
Serve as SME for first‑line questions, escalations, and roundtable discussions.
Have increased reserve and payment authority with the ability to assist with moderate reviews.
Identify topics and trends to discuss in team huddles and Elevated Claims Experience workshops.
Act as a Customer Obsession Champion — an active advocate who helps leadership cultivate a customer‑centric mindset.
Qualifications
Bachelor’s degree (lack of one should not stop you from applying if you possess all other qualifications).
3+ years of leadership experience, preferably managing in a remote environment.
5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payment experience.
Experience with commercial personal injury protection and medical payment claims is required.
Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes.
Demonstrated commitment to quality, accuracy, and attention to detail.
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
Willing to obtain all licenses within 60 days, including completing state‑required testing.
Benefits
Generous health‑insurance package with nationwide coverage, vision, and dental.
401(k) retirement plan with employer matching.
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work.
Work from anywhere to facilitate your work‑life balance.
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want.
Additionally, We Will
Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role.
Work toward reducing and eliminating all the administrative work from an adjuster role.
Foster a culture of empathy, transparency, and empowerment in a remote‑first environment.
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
#J-18808-Ljbffr