Internal Communications Specialist
Citadel Credit Union, Exton, PA, United States
Reporting Relationship:
This role reports to the Director of Communications and supports internal communication strategy through execution and content leadership.
Key Responsibilities Internal Communication
Serve as the primary day‑to‑day manager of the intranet and internal digital communications, supporting content strategy and direction set by the Director of Communications.
Write, edit, publish, and manage intranet content, internal announcements, employee memos, and leadership communications.
Implement internal communication plans and initiatives that inform, engage, and align employees with Citadel’s organizational priorities.
Partner with senior leaders and internal teams to gather, shape, and deliver clear, timely employee communications.
Support the planning and coordination of virtual and in‑person employee town halls, leadership meetings, and internal events.
Work closely with various internal teams to execute intranet content plans and internal communication initiatives.
Collaborate with cross‑functional partners to ensure internal communications are clear, consistent, and employee‑focused.
Gather employee feedback and intranet usage insights to support continuous improvement of internal communications.
Qualifications and Education
Bachelor’s degree in communications, journalism or related field.
4–6 years of experience in internal or corporate communications.
Hands‑on experience managing intranet or internal websites using a content management system, with responsibility for day‑to‑day content execution.
Excellent written and verbal communication skills, with a strong emphasis on internal and digital writing.
Strong organizational and project management abilities.
Experience in financial services or regulated industries is a plus.
Strong interpersonal and relationship‑building skills.
Ability to work effectively with senior leadership and diverse internal stakeholders.
Ability to translate complex information into clear, accessible employee communications.
Ability to think creatively while executing within established communication strategies.
Genuine desire to collaborate with internal teams and partners.
Ability to maintain confidentiality, promote integrity, and support the corporate mission.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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This role reports to the Director of Communications and supports internal communication strategy through execution and content leadership.
Key Responsibilities Internal Communication
Serve as the primary day‑to‑day manager of the intranet and internal digital communications, supporting content strategy and direction set by the Director of Communications.
Write, edit, publish, and manage intranet content, internal announcements, employee memos, and leadership communications.
Implement internal communication plans and initiatives that inform, engage, and align employees with Citadel’s organizational priorities.
Partner with senior leaders and internal teams to gather, shape, and deliver clear, timely employee communications.
Support the planning and coordination of virtual and in‑person employee town halls, leadership meetings, and internal events.
Work closely with various internal teams to execute intranet content plans and internal communication initiatives.
Collaborate with cross‑functional partners to ensure internal communications are clear, consistent, and employee‑focused.
Gather employee feedback and intranet usage insights to support continuous improvement of internal communications.
Qualifications and Education
Bachelor’s degree in communications, journalism or related field.
4–6 years of experience in internal or corporate communications.
Hands‑on experience managing intranet or internal websites using a content management system, with responsibility for day‑to‑day content execution.
Excellent written and verbal communication skills, with a strong emphasis on internal and digital writing.
Strong organizational and project management abilities.
Experience in financial services or regulated industries is a plus.
Strong interpersonal and relationship‑building skills.
Ability to work effectively with senior leadership and diverse internal stakeholders.
Ability to translate complex information into clear, accessible employee communications.
Ability to think creatively while executing within established communication strategies.
Genuine desire to collaborate with internal teams and partners.
Ability to maintain confidentiality, promote integrity, and support the corporate mission.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr