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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Responsibilities: • Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat. • Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications. • Processing complex orders, returns, and exchanges accurately and efficiently. • Resolving escalated customer complaints or issues in a timely and effective manner. • Acting as a point of contact for other customer service representatives for guidance and support. • Mentoring and training junior customer service representatives. • Maintaining accurate and detailed records of customer interactions and transactions. • Analyzing customer feedback and trends to identify areas for improvement. • Collaborating with other departments, such as sales or marketing, to address customer needs or concerns. • Keeping up-to-date with product knowledge, industry trends, and company policies. Required Skills & Experience • Previous customer service experience. • Handling Inbound and Outbound calls • Solid understanding of customer service principles and practices. • Excellent communication and interpersonal skills. • Strong customer focus. • Ability to handle difficult or challenging situations with professionalism and empathy. nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter Release\n","Terms of Employment • W2 Contract, 24 Months • This position is hybrid. (Tuesday to Thursday onsite) • The office is located in Baltimore, MD. Over...",[548],{"_458":459,"_454":531,"_452":538,"_456":533},["B","2856158156"],"Work at nTech Solutions, Inc.","/jobs/2856158156-call-center-representative","/jobs?keyword=nTech+Solutions%2C+Inc.",{"_435":434,"_439":554,"_470":471,"_462":555,"_248":556,"_446":557,"_433":434,"_113":558,"_437":199,"_438":199,"_472":471,"_448":199,"_449":559,"_431":565,"_473":566,"_436":129,"_487":567,"_478":568,"_489":558,"_490":569,"_492":570,"_494":571,"_496":572},["D",1774058400000],"nTech Workforce","nTech Workforce has an immediate 23203 Junior Customer Service Representative III\nTerms of Employment\nW2 Contract, 12 Months\nThis role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.\nWork Schedule: 08:00 am- 05:00 pm\nOverview\nOur client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.\nResponsibilities:\nHandling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.\nProviding in-depth information about products or services, including detailed explanations of features, pricing, and specifications.\nProcessing complex orders, returns, and exchanges accurately and efficiently.\nResolving escalated customer complaints or issues in a timely and effective manner.\nActing as a point of contact for other customer service representatives for guidance and support.\nMentoring and training junior customer service representatives.\nMaintaining accurate and detailed records of customer interactions and transactions.\nAnalyzing customer feedback and trends to identify areas for improvement.\nCollaborating with other departments, such as sales or marketing, to address customer needs or concerns.\nKeeping up-to-date with product knowledge, industry trends, and company policies.\nRequired Skills & Experience\nJunior Level experience required.\nNeed prior large volume of utility call center experience\nPrevious customer service experience/call center experience.\nHandling Inbound and Outbound calls\nSolid understanding of customer service principles and practices.\nExcellent communication and interpersonal skills.\nStrong customer focus.\nAbility to handle difficult or challenging situations with professionalism and empathy.\nBenefits Information\nMedical Insurance; Vision Insurance; Dental Insurance\n401K Retirement Plan (Discretionary Match Offered)\nAncillary Coverage (Life, AD&D, Short Term / Long Term Disability)\nEmployee Referral Bonus\nBi-Weekly Direct Deposit\nNote: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.\nnTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.\n","nTech Workforce has an immediate 23203 Junior Customer Service Representative III\nTerms of Employment\nW2 Contract, 12 Months\nThis role is full time...","Junior Customer Service Representative III-w2 Only",[560],{"_458":459,"_454":561,"_452":562,"_456":563,"_460":564},"Reston","Reston, VA, United States, 22090","VA","22090",["B","2954547118"],"Work at nTech Workforce","2 days ago","/jobs/2954547118-junior-customer-service-representative-iii-w2-only","Reston, VA, United States","/jobs?keyword=nTech+Workforce","/jobs?location=Reston%2C+VA%2C+United+States","/jobs?keyword=Junior+Customer+Service+Representative+III-w2+Only",{"_435":434,"_439":574,"_470":471,"_462":575,"_248":576,"_446":577,"_433":434,"_113":578,"_437":199,"_438":199,"_472":471,"_448":199,"_449":579,"_431":584,"_473":585,"_436":129,"_487":586,"_478":587,"_489":578,"_490":582,"_492":588,"_494":589,"_496":590},["D",1774191600000],"Implant Direct","Job Description\nInteracts with customers over the phone or via email to identify needs and determine appropriate action or escalated for further review. May provide quotes, process sales orders, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in‑house training on non‑technical customer support.

Operating Company\nImplant Direct

#J-18808-Ljbffr\n","Job Description\nInteracts with customers over the phone or via email to identify needs and determine appropriate action or escalated for further re...","Customer Service Representative",[580],{"_458":459,"_454":581,"_452":582,"_456":583},"Oklahoma City","Oklahoma City, OK, United States","OK",["B","2973317241"],"Work at Implant Direct","12 hours ago","/jobs/2973317241-customer-service-representative","/jobs?keyword=Implant+Direct","/jobs?location=Oklahoma+City%2C+OK%2C+United+States","/jobs?keyword=Customer+Service+Representative",{"_435":434,"_439":592,"_470":471,"_462":593,"_248":594,"_446":595,"_433":434,"_113":578,"_437":199,"_438":199,"_472":471,"_448":199,"_449":596,"_431":602,"_473":603,"_436":129,"_487":567,"_478":604,"_489":578,"_490":605,"_492":606,"_494":607,"_496":590},["D",1774026000000],"L&M Corrugated Container Corporation","Customer Service Representative

The Customer Service Representative handles more complex customer accounts. This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience.\nPrimary Duties & Responsibilities

Manage customer accounts, including more complex orders and projects.\nCoordinate with Sales, Design, and Production teams to meet unique customer needs.\nAssist in resolving escalated customer concerns, ensuring timely and effective solutions.\nMaintain accurate customer data and order histories within the system.\nHelp identify opportunities for improving customer satisfaction and process efficiency.\nProcess orders, changes, and cancellations accurately.\nUpdate customer account information and maintain accurate records.\nResolve basic product or service issues and escalate complex cases as needed.\nAssist with general administrative tasks in the department.\nPerform all other duties as assigned.\nEducation & Experience

High school diploma required; Associate's degree preferred.\n23 years of customer service experience, preferably in manufacturing or corrugated packaging.\nExperience managing more complex customer accounts preferred.\nRequired Skills / Abilities

Strong problem-solving and critical-thinking abilities.\nProficiency with Microsoft Office and customer service systems.\nExcellent communication and relationship-building skills.\nAbility to manage multiple priorities in a fast-paced environment.\nHigh attention to detail and accuracy.\nPhysical & Travel Requirements

Prolonged periods of sitting and computer use.\nOccasional lifting up to 15 pounds.\nNo travel required.\nEE Statement

L&M Corrugated Container Corporation is an equal opportunity employer.\n","Customer Service Representative

The Customer Service Representative handles more complex customer accounts. This role manages escalated is...",[597],{"_458":459,"_454":598,"_452":599,"_456":600,"_460":601},"Appleton","Appleton, WI, United States, 54914","WI","54914",["B","2949435983"],"Work at L&M Corrugated Container Corporation","/jobs/2949435983-customer-service-representative","Appleton, WI, United States","/jobs?keyword=L%26M+Corrugated+Container+Corporation","/jobs?location=Appleton%2C+WI%2C+United+States","actionData","errors"]