Leasing ConsultantHigh Cherry
Crawford Hoying, Columbus, OH, United States
Summary
The Leasing Consultant is responsible for leasing apartment homes and maintaining a high level of occupancy in an assigned residential community. The Leasing Consultant responds to all rental inquires by utilizing appropriate sales techniques, marketing plans, and approved marketing material. Crawford Hoying is dedicated to exceptional customer service, and this employee is expected to use customer service as a guiding principle when interacting with residents, guests, and coworkers, and when handling challenging situations.
Job Responsibilities
Greet prospective residents, determine their needs and preferences, and professionally present available apartment homes; communicate features and benefits of the community; answer incoming calls and handle each one with professionalism; complete guest card information for all prospects, and follow up as appropriate; enter all guest cards and applicants into the computer system on the same day; accurately complete leases and renewal applications, assist with verification, and notify prospective residents of results; generate miscellaneous resident communication as needed; maintain awareness of local market conditions and trends; contribute ideas to the Community Manager for marketing the property and for improving resident satisfaction; maintain a professional and friendly atmosphere in the leasing office and all areas where prospective residents and residents meet; maintain a professional appearance in accordance with uniform requirements.
Complete opening and closing duties in accordance with company business hours on weekends and/or other times as directed by the Community Manager; physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff; inspect move-outs and vacancies as needed; ensure a neat and clean appearance of the clubhouse; clean areas as needed; inspect models and market-ready vacancies daily to ensure cleanliness.
Monitor and collect accounts receivable and delinquencies; compile accounts payable for the Community Manager's disposition; assist with turnover activities; determine charges for damages by occupants; inventories office supplies and report needs to the Community Manager; organize and file leases, reports, and other business-related documents; assist the Community Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.; assist in handling resident issues, including service requests, in a timely manner; distribute written communication to residents as needed.
Perform other duties as assigned.
Performance Objectives
The 7 Core Values that Crawford Hoying has established to maintain its desired culture
Community net operating income
Occupancy
Resident retention
Curb appeal
Closing ratios
Customer service feedback
Delinquency
Team membership
Preferred Knowledge, Skills, Education, and Experience
Experience working in a sales or customer service environment
Strong customer service orientation and a dedication to meet and exceed customer expectations
Basic math and computer skills
Working knowledge of or ability to learn property management software
Valid driver's license and reliable transportation
Ability to develop a rapport with people
Good written and verbal communication skills
Proficiency with Microsoft Office products, including Excel
High school diploma or equivalent
Work Environment The Leasing Consultant works onsite at an apartment community and regularly interfaces with external and internal customers, residents, and vendors. Hours are Tuesday-Friday 9:00am-5:30pm and Saturday 9:30am-3:00pm. The Leasing Consultant should be flexible and readily available, depending on the needs of the property.
Job Type Full-time
Pay $17.00 - $18.00 per hour
Benefits
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule
8 hour shift
Weekend availability
Supplemental Pay
Commission pay
Experience
Customer service: 1 year (Required)
Property management: 1 year (Preferred)
License/Certification
Driver's License (Preferred)
Work Location
One location
#J-18808-Ljbffr
Job Responsibilities
Greet prospective residents, determine their needs and preferences, and professionally present available apartment homes; communicate features and benefits of the community; answer incoming calls and handle each one with professionalism; complete guest card information for all prospects, and follow up as appropriate; enter all guest cards and applicants into the computer system on the same day; accurately complete leases and renewal applications, assist with verification, and notify prospective residents of results; generate miscellaneous resident communication as needed; maintain awareness of local market conditions and trends; contribute ideas to the Community Manager for marketing the property and for improving resident satisfaction; maintain a professional and friendly atmosphere in the leasing office and all areas where prospective residents and residents meet; maintain a professional appearance in accordance with uniform requirements.
Complete opening and closing duties in accordance with company business hours on weekends and/or other times as directed by the Community Manager; physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff; inspect move-outs and vacancies as needed; ensure a neat and clean appearance of the clubhouse; clean areas as needed; inspect models and market-ready vacancies daily to ensure cleanliness.
Monitor and collect accounts receivable and delinquencies; compile accounts payable for the Community Manager's disposition; assist with turnover activities; determine charges for damages by occupants; inventories office supplies and report needs to the Community Manager; organize and file leases, reports, and other business-related documents; assist the Community Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.; assist in handling resident issues, including service requests, in a timely manner; distribute written communication to residents as needed.
Perform other duties as assigned.
Performance Objectives
The 7 Core Values that Crawford Hoying has established to maintain its desired culture
Community net operating income
Occupancy
Resident retention
Curb appeal
Closing ratios
Customer service feedback
Delinquency
Team membership
Preferred Knowledge, Skills, Education, and Experience
Experience working in a sales or customer service environment
Strong customer service orientation and a dedication to meet and exceed customer expectations
Basic math and computer skills
Working knowledge of or ability to learn property management software
Valid driver's license and reliable transportation
Ability to develop a rapport with people
Good written and verbal communication skills
Proficiency with Microsoft Office products, including Excel
High school diploma or equivalent
Work Environment The Leasing Consultant works onsite at an apartment community and regularly interfaces with external and internal customers, residents, and vendors. Hours are Tuesday-Friday 9:00am-5:30pm and Saturday 9:30am-3:00pm. The Leasing Consultant should be flexible and readily available, depending on the needs of the property.
Job Type Full-time
Pay $17.00 - $18.00 per hour
Benefits
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule
8 hour shift
Weekend availability
Supplemental Pay
Commission pay
Experience
Customer service: 1 year (Required)
Property management: 1 year (Preferred)
License/Certification
Driver's License (Preferred)
Work Location
One location
#J-18808-Ljbffr