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Lead Retail Sales Associate / Customer Service

Amazing Lash Studio, Chicago, IL, United States


✨ Now Hiring Lead Customer Service Rep - Amazing Lash Studio

Are you a natural leader who thrives in a fast-paced, goal-driven environment? Do you love developing teams, driving results, and creating exceptional guest experiences?

Amazing Lash Studio® is the industry leader in eyelash extensions and brow services. Our mission is to create lasting beauty and confidence through passion, dedication, and excellence — so every guest looks and feels AMAZING. We’re looking for a strong, people-focused leader to guide our team and elevate our studio to the next level.

Why You’ll Love This Role

Full-time leadership position with competitive compensation

Performance-based earning potential

Commission and bonus opportunities tied to studio growth

Complimentary lash services (including volume upgrades)

50% off retail products

Ongoing leadership development and training

The opportunity to truly shape studio culture and performance

What You’ll Be Responsible For

Leading, coaching, and motivating front desk and stylist teams

Driving membership sales, retention, and revenue growth

Managing lead outreach and local business development

Overseeing daily operations to ensure an elevated guest experience

Monitoring KPIs, metrics, and performance goals

Training team members on sales, service, and operational excellence

Handling guest concerns with professionalism and care

Maintaining organization, scheduling efficiency, and operational flow

What We’re Looking For

Leadership or management experience (retail, hospitality, or beauty preferred)

Results-oriented and metrics-driven mindset

Strong sales acumen with a passion for membership growth

Exceptional communication and interpersonal skills

Ability to coach, hold accountability, and build team morale

Highly organized, solution-focused, and proactive

Comfortable multitasking and prioritizing in a busy environment

Basic computer and reporting skills

Flexible availability, including evenings and weekends

If you’re ready to lead with confidence, build a strong team, and create a studio environment guests love walking into, we would love to meet you.

Apply today and let’s explore building a rewarding leadership career together at Amazing Lash Studio®

©2023 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.

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