Customer Service / Merchant Support Representative
TalentBridge, Tempe, AZ, United States
Job Title:
Customer Service / Merchant Support Representative
Schedule:
Monday–Friday | 9:30 AM – 6:00 PM (Flexibility to start at 9:00 AM)
Location:
Tempe, AZ
Job Overview We are seeking a highly motivated and customer-focused Customer Service / Merchant Support Representative to join our growing team. This role operates in a fast‑paced contact center environment where you will interact with merchants and customers by phone, providing support, resolving issues, and delivering an outstanding customer experience.
The ideal candidate is a quick learner with excellent communication skills, strong multitasking ability, and a positive attitude. Sales or merchant services experience is a plus, but we are willing to train the right candidate who is eager to learn and grow.
Schedule
Monday – Friday
9:30 AM – 6:00 PM (Open to 9:00 AM – 6:00 PM with lunch break)
Key Responsibilities
Handle inbound and outbound calls in a high-volume contact center environment
Provide support to merchants and customers regarding accounts, services, and transactions
Resolve customer inquiries efficiently while maintaining a professional and friendly tone
Document interactions accurately in internal systems
Manage multiple tasks simultaneously while maintaining attention to detail
Follow company procedures and compliance standards
Collaborate with team members and supervisors to ensure excellent service delivery
Maintain a positive and solution‑oriented approach when handling customer concerns
Required Qualifications
Previous experience working in a call center or contact center environment
Strong verbal communication and active listening skills
Excellent customer service and interpersonal skills
Ability to multitask and manage multiple systems while on calls
Strong problem‑solving skills and attention to detail
Reliable attendance and punctuality
Comfortable receiving feedback and applying coaching to improve performance
Preferred Qualifications
Sales experience
Merchant services or payment processing experience
Bilingual (Spanish or other languages) is a plus, but not required
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Customer Service / Merchant Support Representative
Schedule:
Monday–Friday | 9:30 AM – 6:00 PM (Flexibility to start at 9:00 AM)
Location:
Tempe, AZ
Job Overview We are seeking a highly motivated and customer-focused Customer Service / Merchant Support Representative to join our growing team. This role operates in a fast‑paced contact center environment where you will interact with merchants and customers by phone, providing support, resolving issues, and delivering an outstanding customer experience.
The ideal candidate is a quick learner with excellent communication skills, strong multitasking ability, and a positive attitude. Sales or merchant services experience is a plus, but we are willing to train the right candidate who is eager to learn and grow.
Schedule
Monday – Friday
9:30 AM – 6:00 PM (Open to 9:00 AM – 6:00 PM with lunch break)
Key Responsibilities
Handle inbound and outbound calls in a high-volume contact center environment
Provide support to merchants and customers regarding accounts, services, and transactions
Resolve customer inquiries efficiently while maintaining a professional and friendly tone
Document interactions accurately in internal systems
Manage multiple tasks simultaneously while maintaining attention to detail
Follow company procedures and compliance standards
Collaborate with team members and supervisors to ensure excellent service delivery
Maintain a positive and solution‑oriented approach when handling customer concerns
Required Qualifications
Previous experience working in a call center or contact center environment
Strong verbal communication and active listening skills
Excellent customer service and interpersonal skills
Ability to multitask and manage multiple systems while on calls
Strong problem‑solving skills and attention to detail
Reliable attendance and punctuality
Comfortable receiving feedback and applying coaching to improve performance
Preferred Qualifications
Sales experience
Merchant services or payment processing experience
Bilingual (Spanish or other languages) is a plus, but not required
#J-18808-Ljbffr