Account Specialist
FB Solutions Group, Minneapolis, MN, United States
The Account Specialist is a customer and supplier facing role responsible for managing customer requests from the Sales Teams, creating estimates, and executing Sales Orders from initiation through fulfillment. Acting as a key liaison between customers and suppliers, this role also coordinates Purchase Orders, monitors timelines, and proactively communicates updates to ensure orders are delivered accurately and on time.
Manage customer requests ensuring timely and accurate execution.
Create customer quotes and revise estimates based on supplier pricing, specifications, and changes.
Communicate order status updates, changes, and issue resolution clearly and proactively to customers.
Manage customer cases and claims, coordinating internally to investigate issues and ensure timely resolution.
Maintain customer inventory reporting to ensure visibility to contractual commitments and forecasts.
Order Management
Coordinate customer onboarding activities, including required documentation and system setup.
Manage ship-to setup forms and ensure accurate data entry across systems.
Create, revise, and manage Sales Orders (SOs), ensuring accuracy in pricing, quantities, and timelines.
Enter and maintain customer forecasts in NetSuite to ensure accurate planning and fulfillment accuracy.
Create and manage Purchase Orders (POs) with suppliers to support customer orders.
Coordinate with suppliers to confirm pricing, specifications, lead times, and order requirements.
Monitor supplier timelines and escalat[e] risks or delays to ensure on-time delivery.
Artwork Intake & Coordination
Manage artwork intake and processing, including artwork-related Sales Orders and documentation.
Coordinate artwork setup, revisions, and approvals across internal teams and external partners.
Develop artwork and material estimates in coordination with internal stakeholders.
Collect signed proofs and coordinate can-related Sales Orders tied to artwork approvals.
Process Support
Ensure accurate system data entry and documentation across all account activities.
Support cross-functional teams by maintaining organized records and tracking key milestones.
Perform other duties as assigned to support account operations and business needs.
Other duties as assigned Qualifications & Skills
Bachelor's degree in Supply Chain, Business, or a related field, or equivalent work experience
3-5+ years of experience in inside sales, sales operations, procurement, customer service or related field
Strong attention to detail with the ability to manage multiple workflows simultaneously
Comfortable working in ERP systems (NetSuite experience preferred) and CRM tools
Excellent communication and organizational skills
Ability to collaborate cross-functionally with Sales, Account Management, and external parties
Ability to use both data and customer service skills to drive decision‑making and proactively solve problems
Ability to manage multiple priorities in a fast‑paced environment
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Manage customer requests ensuring timely and accurate execution.
Create customer quotes and revise estimates based on supplier pricing, specifications, and changes.
Communicate order status updates, changes, and issue resolution clearly and proactively to customers.
Manage customer cases and claims, coordinating internally to investigate issues and ensure timely resolution.
Maintain customer inventory reporting to ensure visibility to contractual commitments and forecasts.
Order Management
Coordinate customer onboarding activities, including required documentation and system setup.
Manage ship-to setup forms and ensure accurate data entry across systems.
Create, revise, and manage Sales Orders (SOs), ensuring accuracy in pricing, quantities, and timelines.
Enter and maintain customer forecasts in NetSuite to ensure accurate planning and fulfillment accuracy.
Create and manage Purchase Orders (POs) with suppliers to support customer orders.
Coordinate with suppliers to confirm pricing, specifications, lead times, and order requirements.
Monitor supplier timelines and escalat[e] risks or delays to ensure on-time delivery.
Artwork Intake & Coordination
Manage artwork intake and processing, including artwork-related Sales Orders and documentation.
Coordinate artwork setup, revisions, and approvals across internal teams and external partners.
Develop artwork and material estimates in coordination with internal stakeholders.
Collect signed proofs and coordinate can-related Sales Orders tied to artwork approvals.
Process Support
Ensure accurate system data entry and documentation across all account activities.
Support cross-functional teams by maintaining organized records and tracking key milestones.
Perform other duties as assigned to support account operations and business needs.
Other duties as assigned Qualifications & Skills
Bachelor's degree in Supply Chain, Business, or a related field, or equivalent work experience
3-5+ years of experience in inside sales, sales operations, procurement, customer service or related field
Strong attention to detail with the ability to manage multiple workflows simultaneously
Comfortable working in ERP systems (NetSuite experience preferred) and CRM tools
Excellent communication and organizational skills
Ability to collaborate cross-functionally with Sales, Account Management, and external parties
Ability to use both data and customer service skills to drive decision‑making and proactively solve problems
Ability to manage multiple priorities in a fast‑paced environment
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