Service Desk Specialist II
Tucker-Reeves Associates, LLC, San Antonio, TX, United States
Tucker-Reeves Associates is seeking a ServiceDesk II Specialist to help support a Federal Program within the US Department of Veterans Affairs. We are partnered with Peraton on this position. This position will be
on-site
in South San Antonio at one of (2) locations (Port of San Antonio; 3130 General Hudnell Dr., San Antonio, 78226 or on Fort Sam Houston) and will pay in the range of $32.55 p/h W2 depending on experience.
Must be open to working any (3) shifts (1st shift, 2nd shift, or 3rd shift)
RESPONSIBILITIES
Provide advanced technical guidance on company technical software and hardware.
Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
Responsible for providing first-level Service Desk support services to all users of Military Health Systems (MHS) which requires familiarity with the supported applications within the MHS environment and hardware and software technical expertise.
Uses automated information systems to analyze routine situations.
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
Resolves problems or contacts more senior technical support as necessary.
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
Maintains network diagrams and circuit records.
Instruct users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
REQUIREMENTS
HS Diploma with 4 years of relevant experience (or 2 years’ experience with an Associates
degree, 1 years’ experience with a Bachelor’s degree or higher)
2+ years of experience providing first-level Service Desk support services
Must be U.S. Citizen
Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
Must have current Security+ Certification
CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
Ability to work in a 24/7/365 environment including holidays
Must be open to working any (3) shifts (1st shift, 2nd shift, or 3rd shift)
Familiar with Service Desk support methodology
Familiar with ITIL
DESIRED QUALIFICATIONS
CompTIA A+ certification or equivalent preferred
HDI certification or equivalent preferred
Relevant technical certifications
Familiarity with Military Health Systems is preferred
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on-site
in South San Antonio at one of (2) locations (Port of San Antonio; 3130 General Hudnell Dr., San Antonio, 78226 or on Fort Sam Houston) and will pay in the range of $32.55 p/h W2 depending on experience.
Must be open to working any (3) shifts (1st shift, 2nd shift, or 3rd shift)
RESPONSIBILITIES
Provide advanced technical guidance on company technical software and hardware.
Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
Responsible for providing first-level Service Desk support services to all users of Military Health Systems (MHS) which requires familiarity with the supported applications within the MHS environment and hardware and software technical expertise.
Uses automated information systems to analyze routine situations.
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
Resolves problems or contacts more senior technical support as necessary.
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
Maintains network diagrams and circuit records.
Instruct users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
REQUIREMENTS
HS Diploma with 4 years of relevant experience (or 2 years’ experience with an Associates
degree, 1 years’ experience with a Bachelor’s degree or higher)
2+ years of experience providing first-level Service Desk support services
Must be U.S. Citizen
Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
Must have current Security+ Certification
CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
Ability to work in a 24/7/365 environment including holidays
Must be open to working any (3) shifts (1st shift, 2nd shift, or 3rd shift)
Familiar with Service Desk support methodology
Familiar with ITIL
DESIRED QUALIFICATIONS
CompTIA A+ certification or equivalent preferred
HDI certification or equivalent preferred
Relevant technical certifications
Familiarity with Military Health Systems is preferred
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