VP, Account Executive - Client Service
Guidepoint, Boston, MA, United States
Guidepoint’s Client Service teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.
Guidepoint is seeking qualified candidates for a VP, Account Manager – Client Service on the Institutional Client Service team. This person will promote our subscription‑based research service to various business units within existing clients (hedge funds, mutual funds, private equity, etc.), in order to grow overall usage.
This is a hybrid position in our Boston office.
What You’ll Do
Own a portfolio of client accounts that have been clients for 2+ years, ensuring long‑term retention and growth
Lead contract negotiations, pricing discussions, renewals, and commercial conversations
Drive upsell, cross‑sell, and package expansions across existing accounts
Proactively meet clients in person and virtually to strengthen executive relationships
Identify and activate new users within existing client organizations
Develop account growth strategies and revenue plans in partnership with service leadership
Monitor usage trends and intervene strategically to prevent churn
Serve as senior point of contact for escalations and high‑level client discussions
Partner closely with client service teams to ensure flawless delivery and client satisfaction
What You Have
3-5 years of experience in account management, relationship management, or consultative sales
Proven track record managing renewals and negotiating contracts
Demonstrated success driving upsell and cross‑sell revenue
Experience managing mid‑sized to large B2B client portfolios
Strong executive presence and ability to build C‑level relationships
Commercially minded, proactive, and highly accountable
What We Offer The annual base salary for this position is $100,000 – $120,000. Additionally, this position is eligible for a yearly bonus of up to $12,000 based on performance.
You will also be eligible for the following benefits:
15 PTO days, 10 legal holidays, and sick days
Comprehensive medical, dental, and vision plans
401(k) match up to 10% of employee contribution, life insurance, paid time‑off and parental leave plans
Commuter benefits and corporate discounts
Development opportunities through the LinkedIn Learning platform
Friday happy hour, “Summer Fridays,” and free snacks and beverages in the office
Year‑round corporate athletic league
About Guidepoint Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision‑making process. Powered by innovative technology, real‑time data, and hard‑to‑source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on‑demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Equal Employment Opportunity As set forth in Guidepoint’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self‑Identification (VEVRAA) For government reporting purposes, we ask candidates to respond to the following self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Classification of protected categories:
Disabled veteran: Veteran of the U.S. military, entitled to compensation under VA laws.
Recently separated veteran: Veteran discharged or released within three years.
Active duty wartime or campaign badge veteran: Veteran who served on active duty during a war or campaign.
Armed forces service medal veteran: Veteran who participated in a U.S. military operation awarded an Armed Forces service medal.
Voluntary Self‑Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we must ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
DiabetesDisfigurement, e.g., caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, e.g., Crohn’s disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, e.g., depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, e.g., migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, e.g., ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, e.g., tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Public Burden Statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Guidepoint is seeking qualified candidates for a VP, Account Manager – Client Service on the Institutional Client Service team. This person will promote our subscription‑based research service to various business units within existing clients (hedge funds, mutual funds, private equity, etc.), in order to grow overall usage.
This is a hybrid position in our Boston office.
What You’ll Do
Own a portfolio of client accounts that have been clients for 2+ years, ensuring long‑term retention and growth
Lead contract negotiations, pricing discussions, renewals, and commercial conversations
Drive upsell, cross‑sell, and package expansions across existing accounts
Proactively meet clients in person and virtually to strengthen executive relationships
Identify and activate new users within existing client organizations
Develop account growth strategies and revenue plans in partnership with service leadership
Monitor usage trends and intervene strategically to prevent churn
Serve as senior point of contact for escalations and high‑level client discussions
Partner closely with client service teams to ensure flawless delivery and client satisfaction
What You Have
3-5 years of experience in account management, relationship management, or consultative sales
Proven track record managing renewals and negotiating contracts
Demonstrated success driving upsell and cross‑sell revenue
Experience managing mid‑sized to large B2B client portfolios
Strong executive presence and ability to build C‑level relationships
Commercially minded, proactive, and highly accountable
What We Offer The annual base salary for this position is $100,000 – $120,000. Additionally, this position is eligible for a yearly bonus of up to $12,000 based on performance.
You will also be eligible for the following benefits:
15 PTO days, 10 legal holidays, and sick days
Comprehensive medical, dental, and vision plans
401(k) match up to 10% of employee contribution, life insurance, paid time‑off and parental leave plans
Commuter benefits and corporate discounts
Development opportunities through the LinkedIn Learning platform
Friday happy hour, “Summer Fridays,” and free snacks and beverages in the office
Year‑round corporate athletic league
About Guidepoint Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision‑making process. Powered by innovative technology, real‑time data, and hard‑to‑source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on‑demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Equal Employment Opportunity As set forth in Guidepoint’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self‑Identification (VEVRAA) For government reporting purposes, we ask candidates to respond to the following self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Classification of protected categories:
Disabled veteran: Veteran of the U.S. military, entitled to compensation under VA laws.
Recently separated veteran: Veteran discharged or released within three years.
Active duty wartime or campaign badge veteran: Veteran who served on active duty during a war or campaign.
Armed forces service medal veteran: Veteran who participated in a U.S. military operation awarded an Armed Forces service medal.
Voluntary Self‑Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we must ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
DiabetesDisfigurement, e.g., caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, e.g., Crohn’s disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, e.g., depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, e.g., migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, e.g., ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, e.g., tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Public Burden Statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr