Inside Sales Account Manager
TouchTunes, Schaumburg, IL, United States
Job Purpose
The Inside Sales Account Manager (ISAM) collaborates with Regional Account Managers and Account Representatives to sell products and services to industry operators and distributors. provides customers with product or service information to assist them in determining appropriate merchandise to purchase. In this role, ISAM’s will build strong relationships with customer bases to assist and make recommendations for the products and services that will meet the needs of their businesses.
Responsibilities
Partner closely with Regional Account Manager to support increased sales efforts within territory for all product lines and services.
Responsible for outbound sales calls to a specified list of customers
Make recommendations to Inside Sales Manager to improve services & processes
Set process expectations and ensure expectations are met with locations, operators and Outside Sales reps
Collaborate with Credit & Collection, Billing, Customer Service and Operations Departments to resolve customer problems or issues in a timely manner
Provide products information to customers (front line) by building and maintaining customer relationships
Enter orders and track shipments of system and related products
Estimate date of delivery to customers based on knowledge of the company’s production and delivery schedules
Responsible for ensuring all proper documents associated with the selling process are thoroughly completed. Documentation includes contracts, location logos and location messages which must be received, verified, and processed before product shipment
Coordinate customer training
Respond promptly to customers’ needs and solicits feedback to improve service
Prepare sales reports to Sales Managers as needed
Communicate programs, promotions and policies to new and/or existing customers
All related duties as deemed necessary by the Inside Sales Manager
Participate in the training on onboarding of other sales representatives when needed
Required Qualifications
Proficiency with all MS Office Suite applications
Must have previous customer service or sales experience
Excellent organization skills and able to manage multiple tasks
Excellent written/verbal communication skills with the ability to communicate effectively
Personable and outgoing personality
Must be proactive, self-motivated and results driven
Must be an independent thinker, with the ability to balance both working autonomously and working with others in a team setting
Attention to detail and display a level of professionalism and maturity
Special Position Requirements
15% domestic US travel required
Preferences
Associates Degree preferred, but not required
Work Requirements
Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension — the ability to read and understand information and ideas presented in writing.
Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — the ability to communicate information and ideas in speaking so others will understand.
Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
Must be authorized to work in the United States.
Domestic and international travel may be required.
TouchTunes is an Equal Employment Opportunity / Affimative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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The Inside Sales Account Manager (ISAM) collaborates with Regional Account Managers and Account Representatives to sell products and services to industry operators and distributors. provides customers with product or service information to assist them in determining appropriate merchandise to purchase. In this role, ISAM’s will build strong relationships with customer bases to assist and make recommendations for the products and services that will meet the needs of their businesses.
Responsibilities
Partner closely with Regional Account Manager to support increased sales efforts within territory for all product lines and services.
Responsible for outbound sales calls to a specified list of customers
Make recommendations to Inside Sales Manager to improve services & processes
Set process expectations and ensure expectations are met with locations, operators and Outside Sales reps
Collaborate with Credit & Collection, Billing, Customer Service and Operations Departments to resolve customer problems or issues in a timely manner
Provide products information to customers (front line) by building and maintaining customer relationships
Enter orders and track shipments of system and related products
Estimate date of delivery to customers based on knowledge of the company’s production and delivery schedules
Responsible for ensuring all proper documents associated with the selling process are thoroughly completed. Documentation includes contracts, location logos and location messages which must be received, verified, and processed before product shipment
Coordinate customer training
Respond promptly to customers’ needs and solicits feedback to improve service
Prepare sales reports to Sales Managers as needed
Communicate programs, promotions and policies to new and/or existing customers
All related duties as deemed necessary by the Inside Sales Manager
Participate in the training on onboarding of other sales representatives when needed
Required Qualifications
Proficiency with all MS Office Suite applications
Must have previous customer service or sales experience
Excellent organization skills and able to manage multiple tasks
Excellent written/verbal communication skills with the ability to communicate effectively
Personable and outgoing personality
Must be proactive, self-motivated and results driven
Must be an independent thinker, with the ability to balance both working autonomously and working with others in a team setting
Attention to detail and display a level of professionalism and maturity
Special Position Requirements
15% domestic US travel required
Preferences
Associates Degree preferred, but not required
Work Requirements
Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension — the ability to read and understand information and ideas presented in writing.
Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — the ability to communicate information and ideas in speaking so others will understand.
Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
Must be authorized to work in the United States.
Domestic and international travel may be required.
TouchTunes is an Equal Employment Opportunity / Affimative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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