Customer Service Representative
ABC Imaging, Annandale, VA, United States
Position Summary
We are seeking a Customer Service Representative for an international printing and graphics company. Full training will be provided for this position.
Key Responsibilities
Handle incoming inquiries, quotes, and orders via phone, email
Manage job progress, provide status updates, and resolve issues promptly
Provide knowledgeable guidance on printing options, file requirements, and timelines
Collaborate with internal departments to meet deadlines and exceed client expectations
Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
Maintain detailed and accurate client records in the order management system
Troubleshoot and resolve customer concerns with professionalism and urgency
Requirements
Previous experience in the print industry
Proven background in customer service or account management
Strong understanding of print terminology, file formats, and production workflows
Proficiency in Microsoft Office and familiarity with print management systems
Experience with Adobe is preferred
Excellent communication and organizational skills
Ability to multitask in a fast-paced, deadline-driven environment
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Key Responsibilities
Handle incoming inquiries, quotes, and orders via phone, email
Manage job progress, provide status updates, and resolve issues promptly
Provide knowledgeable guidance on printing options, file requirements, and timelines
Collaborate with internal departments to meet deadlines and exceed client expectations
Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
Maintain detailed and accurate client records in the order management system
Troubleshoot and resolve customer concerns with professionalism and urgency
Requirements
Previous experience in the print industry
Proven background in customer service or account management
Strong understanding of print terminology, file formats, and production workflows
Proficiency in Microsoft Office and familiarity with print management systems
Experience with Adobe is preferred
Excellent communication and organizational skills
Ability to multitask in a fast-paced, deadline-driven environment
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