Call Center Sales Representative
Pho Prime, LLC, Houston, TX, United States
Call Center Sales Representative – Drive Revenue and Lead Appointment Setting
Job Overview
Company: The Window Source of Houston.
Salary/Pay Rate: $30,000 annual base ($2,500 monthly) plus commissions and year-end bonus.
Location: Houston, TX (Onsite).
Job/Employment Type: Full Time.
Schedule: Monday – Friday, Weekends, and Overtime as required.
Project Scope: Residential Remodeling / Window Sales.
Mandatory Licensees & Certifications: None Required.
The Opportunity You will serve as the primary engine for our sales pipeline, transforming initial homeowner interest into high‑value sales opportunities. By mastering the art of the "rehash" and outbound engagement, you will directly impact the company's growth and the success of our field sales team.
How You Will Make an Impact Convert inbound leads and digital inquiries into confirmed sales appointments within seconds of contact.
Reactivate past demonstrations that did not result in a sale through strategic rehash techniques.
Nurture cold and aging lead buckets through relentless and professional outbound follow‑up.
Secure commitments from all household decision‑makers to attend scheduled consultations.
Maintain a 90% or higher answer rate to ensure no revenue opportunity is missed.
Document every interaction and lead status accurately within the CRM to maintain data integrity.
Collaborate with marketing and field sales teams to align messaging and optimize appointment quality.
Required Qualifications & Experience Minimum of 3 years of experience in a sales or high‑volume call center environment.
High School Diploma or GED.
Proven ability to handle objections and guide conversations toward a specific call‑to‑action.
Proficiency in using CRM software and basic office automation tools.
Preferred Qualifications & Experience Demonstrated experience in the residential construction or home remodeling industry.
Advanced skills in "rehash" sales or recovering lost opportunities.
Experience working in a high‑stakes, metrics‑driven environment with daily set‑rate targets.
Performance‑based commissions including 1% on rehash sales.
Per‑demo incentives ($5.00 for inbound / $10.00 for outbound).
Company‑sponsored health insurance (50% employer paid).
Dental and vision insurance options.
Company‑paid life insurance.
Year‑end performance bonus eligibility.
About Us The Window Source of Houston is a leader in the residential remodeling industry, focusing on high‑quality window solutions and exceptional client relations. We provide a competitive, fast‑paced environment where top performers are rewarded for their consistency and drive. Learn more at www.windowsourcehouston.com.
Equal Opportunity Statement The Window Source of Houston is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors.
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Salary/Pay Rate: $30,000 annual base ($2,500 monthly) plus commissions and year-end bonus.
Location: Houston, TX (Onsite).
Job/Employment Type: Full Time.
Schedule: Monday – Friday, Weekends, and Overtime as required.
Project Scope: Residential Remodeling / Window Sales.
Mandatory Licensees & Certifications: None Required.
The Opportunity You will serve as the primary engine for our sales pipeline, transforming initial homeowner interest into high‑value sales opportunities. By mastering the art of the "rehash" and outbound engagement, you will directly impact the company's growth and the success of our field sales team.
How You Will Make an Impact Convert inbound leads and digital inquiries into confirmed sales appointments within seconds of contact.
Reactivate past demonstrations that did not result in a sale through strategic rehash techniques.
Nurture cold and aging lead buckets through relentless and professional outbound follow‑up.
Secure commitments from all household decision‑makers to attend scheduled consultations.
Maintain a 90% or higher answer rate to ensure no revenue opportunity is missed.
Document every interaction and lead status accurately within the CRM to maintain data integrity.
Collaborate with marketing and field sales teams to align messaging and optimize appointment quality.
Required Qualifications & Experience Minimum of 3 years of experience in a sales or high‑volume call center environment.
High School Diploma or GED.
Proven ability to handle objections and guide conversations toward a specific call‑to‑action.
Proficiency in using CRM software and basic office automation tools.
Preferred Qualifications & Experience Demonstrated experience in the residential construction or home remodeling industry.
Advanced skills in "rehash" sales or recovering lost opportunities.
Experience working in a high‑stakes, metrics‑driven environment with daily set‑rate targets.
Performance‑based commissions including 1% on rehash sales.
Per‑demo incentives ($5.00 for inbound / $10.00 for outbound).
Company‑sponsored health insurance (50% employer paid).
Dental and vision insurance options.
Company‑paid life insurance.
Year‑end performance bonus eligibility.
About Us The Window Source of Houston is a leader in the residential remodeling industry, focusing on high‑quality window solutions and exceptional client relations. We provide a competitive, fast‑paced environment where top performers are rewarded for their consistency and drive. Learn more at www.windowsourcehouston.com.
Equal Opportunity Statement The Window Source of Houston is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors.
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