Loan Processor (Remote)
Zippy, Granite Heights, WI, United States
Overview
Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.
Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers\' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.
Responsibilities
Document Processing
Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines
Verify borrower information, including income, employment, credit history, and assets
Organize and maintain loan files, ensuring all necessary documentation is included
Borrower Interaction
Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
Maintain a professional and courteous demeanor while building rapport and establishing a trusting relationship with borrowers
Collaboration with Underwriting
Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
Provide additional information or documentation as requested by the underwriting team, promptly responding to any queries or concerns
Compliance and Quality Control
Adhere to all regulatory guidelines, policies, and procedures throughout the loan processing and underwriting process
Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards
Administrative Support
Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping
Utilize mortgage software and other relevant tools to track and update loan status accurately
Maintain confidentiality and handle sensitive borrower information with care
Desired Mentality
Passionate about creating better consumer outcomes and solving the affordable housing crisis
Team player that is self-motivated, proactive, task oriented, and solutions-focused (Let’s help our borrowers!)
Shows the highest level of integrity, intent, ability and results in all endeavors to build trust
Desire to work and win in an innovative, fast-paced & committed environment
Communicative and open to feedback, and willing to give feedback to others
Collaborative and innovative with a strong desire for the entire team to win together
Qualifications
Two to three+ years’ experience in consumer loan processing or mortgage processing or related. Manufactured housing experience preferred but not necessary
Proficiency in Microsoft Office and other software tools
Excellent verbal and written communication skills, with the ability to explain complex concepts to borrowers clearly
Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously
Proficiency in using consumer loan or mortgage software, loan origination systems, and other relevant computer applications
Comfortable working with several technology tools in a digital 100% remote environment
Familiarity with consumer loan or mortgage industry regulations, guidelines, and compliance requirements
Ability to work independently as well as collaboratively in a fast-paced, deadline-driven environment
Customer-oriented mindset with a focus on delivering exceptional service to borrowers
Important Applicant Information
While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.
As a participating employer, we will use E-Verify to confirm employment eligibility.
Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected.
Total Rewards At Zippy, we\'re passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work.
Our benefits and perks are always evolving, but here’s what we offer right now:
Competitive Compensation : We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All : As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work : Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage : We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts : Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support : We invest in your professional growth with resources for training and licensing.
Paid Time Off : We offer generous PTO—and we encourage you to use it!
Wellbeing Programs : Access a variety of wellbeing resources through our Sequoia Wellbeing Programs.
Parental Leave : We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays : Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community : Engage with colleagues in our remote Slack community.
Career Growth : We believe in promoting from within, offering opportunities to grow your career with us.
Core Values and Impact
Core Values : Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule.
Join a Growing Team : Be part of a dynamic team at a pivotal moment in Zippy’s growth.
Innovative Work : Tackle challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution.
Diversity & Inclusion : We’re committed to a diverse and inclusive workforce.
Meaningful Impact : Be part of a mission-driven team making housing more affordable and helping buyers secure fast, online loans for manufactured homes.
Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.
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Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers\' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.
Responsibilities
Document Processing
Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines
Verify borrower information, including income, employment, credit history, and assets
Organize and maintain loan files, ensuring all necessary documentation is included
Borrower Interaction
Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
Maintain a professional and courteous demeanor while building rapport and establishing a trusting relationship with borrowers
Collaboration with Underwriting
Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
Provide additional information or documentation as requested by the underwriting team, promptly responding to any queries or concerns
Compliance and Quality Control
Adhere to all regulatory guidelines, policies, and procedures throughout the loan processing and underwriting process
Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards
Administrative Support
Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping
Utilize mortgage software and other relevant tools to track and update loan status accurately
Maintain confidentiality and handle sensitive borrower information with care
Desired Mentality
Passionate about creating better consumer outcomes and solving the affordable housing crisis
Team player that is self-motivated, proactive, task oriented, and solutions-focused (Let’s help our borrowers!)
Shows the highest level of integrity, intent, ability and results in all endeavors to build trust
Desire to work and win in an innovative, fast-paced & committed environment
Communicative and open to feedback, and willing to give feedback to others
Collaborative and innovative with a strong desire for the entire team to win together
Qualifications
Two to three+ years’ experience in consumer loan processing or mortgage processing or related. Manufactured housing experience preferred but not necessary
Proficiency in Microsoft Office and other software tools
Excellent verbal and written communication skills, with the ability to explain complex concepts to borrowers clearly
Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously
Proficiency in using consumer loan or mortgage software, loan origination systems, and other relevant computer applications
Comfortable working with several technology tools in a digital 100% remote environment
Familiarity with consumer loan or mortgage industry regulations, guidelines, and compliance requirements
Ability to work independently as well as collaboratively in a fast-paced, deadline-driven environment
Customer-oriented mindset with a focus on delivering exceptional service to borrowers
Important Applicant Information
While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.
As a participating employer, we will use E-Verify to confirm employment eligibility.
Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected.
Total Rewards At Zippy, we\'re passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work.
Our benefits and perks are always evolving, but here’s what we offer right now:
Competitive Compensation : We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All : As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work : Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage : We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts : Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support : We invest in your professional growth with resources for training and licensing.
Paid Time Off : We offer generous PTO—and we encourage you to use it!
Wellbeing Programs : Access a variety of wellbeing resources through our Sequoia Wellbeing Programs.
Parental Leave : We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays : Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community : Engage with colleagues in our remote Slack community.
Career Growth : We believe in promoting from within, offering opportunities to grow your career with us.
Core Values and Impact
Core Values : Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule.
Join a Growing Team : Be part of a dynamic team at a pivotal moment in Zippy’s growth.
Innovative Work : Tackle challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution.
Diversity & Inclusion : We’re committed to a diverse and inclusive workforce.
Meaningful Impact : Be part of a mission-driven team making housing more affordable and helping buyers secure fast, online loans for manufactured homes.
Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.
#J-18808-Ljbffr