Customer Success Lead — AI-Driven Renewals

A growing SaaS company in Chicago is seeking a Customer Success Lead to build relationships with higher education customers while managing automation systems. In this player/coach role, you'll oversee a small team and handle approximately 200 accounts, drive renewals, and identify growth opportunities. The ideal candidate will have 4+ years in customer success in B2B SaaS, experience with CRM automation, and strong analytical and communication skills. This opportunity involves a base salary of $85,000-$100,000 plus variable compensation based on performance. #J-18808-Ljbffr