Personal Banker
Peoples Bank, Salyersville, KY, United States
Build Your Future Here:
Thinking of changing jobs or starting your career at a growing company with an award‑winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together, Building Success. We will work together to help you achieve your career goals, just as we help thousands of clients reach their financial goals.
Peoples Bank is one of the largest 150 banks in the United States with 130 full‑service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C., and Maryland. We also have specialty finance offices in Minnesota, Missouri, and Vermont. We pride ourselves as a community bank that dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.
We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:
American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
Top Workplaces USA national award in 2022, 2023, 2024 and 2025
Newsweek's America’s Best Banks 2023 and 2024
Newsweek’s America’s Greatest Workplaces 2024 and 2025
Forbes America’s Best Banks 2024 and 2025
Forbes Best‑in‑State Banks 2020, 2021 and 2025
TIME’s America’s Growth Leaders 2026 award winner
We recognize that there is more to life than work. The quality of the work environment and employee benefits can greatly impact an associate’s life. That’s why we offer a comprehensive benefits package, including a 401(k) plan with employer match, an employee stock purchase plan, education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and more. For full details of our benefits offerings, please visit peoplesbancorp.com/about-us/find-a-career/.
Associates are accountable for living the culture and values of our organization, ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism, and providing extraordinary customer service.
Job Purpose This is a professional selling position in retail banking with accountability to attract new relationships and retain existing relationships.
Job Duties
Proactively meet customer financial needs through direct sales and referrals while delivering world‑class service.
Execute daily customer interactions in person, on the telephone or video device, and at periodic outside venues using the Peoples Bank sales process, which is rooted in ethical, needs‑based, solution‑oriented selling.
Achieve specific monthly production goals for Peoples products and services, including loans, deposits, and access to their information via multiple platforms such as mobile banking.
Identify needs and refer to expert partners to include mortgage solutions, retirement solutions, and several other non‑traditional bank solutions.
Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times.
Develop and retain the customer base; greet by name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Maintain balancing and error records that are in line with policy and have the ability to find and correct outages and enlist help as needed for more difficult errors.
Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
Acquire, use, and maintain consumer lending product knowledge and abilities to generate and execute consumer loans, lines, and deposit products.
Be self‑motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
Turn service encounters into dialogue‑based meetings where other needs can be uncovered.
Consistently meet or exceed sales referrals as set by management and maintain a well‑developed working knowledge of the complete line of products and services offered.
Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for selling and cross‑selling bank products and services.
Consistently complete required training for all bank and branch policies and procedures.
Interpret documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals; speak effectively before groups of customers or employees of the organization.
Define and offer solutions to resolve problems using knowledge of the organization to identify helpful resources.
Follow operational standards regarding security, risk management, and compliance.
Make calls via phone or Zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in the P1 system.
Interpret data to evaluate for acceptable lending ratios and product and service opportunities.
Consistently meet sales goals.
Uncover customers’ financial needs, anticipate future needs, and provide recommendations that ethically better the customer’s financial life.
Meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
Meet Retail Branch Standards, including dress code.
Perform special projects as assigned.
Education, Experience and Job Skills
Minimum 1 year of needs‑based sales experience.
Prior job experience with extensive customer contact is required.
Flexible team player with excellent oral and written communication, customer service and cross‑selling skills.
Establish and maintain working relationships with partners at their location and via telephone.
Decision maker with well‑developed interpersonal skills to represent the bank positively in dealing with customers.
Self‑motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members professionally.
Ability to turn service encounters into dialogue‑based meetings where other needs can be uncovered.
Pass background and credit standards to hold NMLS credentials.
Quick to learn computer and mobile device application.
Trustworthy and confidential behavior is essential in this role.
Daily reliable transportation.
Travel to attend internal education and meetings, which may include overnight stays, and fill in at other branches as needed.
Basic Qualifications
High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
Minimum 1 year of needs‑based sales experience.
Daily reliable transportation.
Travel to attend internal education and meetings, which may include overnight stays, and fill in at other branches as needed.
Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.
#J-18808-Ljbffr
Thinking of changing jobs or starting your career at a growing company with an award‑winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together, Building Success. We will work together to help you achieve your career goals, just as we help thousands of clients reach their financial goals.
Peoples Bank is one of the largest 150 banks in the United States with 130 full‑service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C., and Maryland. We also have specialty finance offices in Minnesota, Missouri, and Vermont. We pride ourselves as a community bank that dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.
We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:
American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
Top Workplaces USA national award in 2022, 2023, 2024 and 2025
Newsweek's America’s Best Banks 2023 and 2024
Newsweek’s America’s Greatest Workplaces 2024 and 2025
Forbes America’s Best Banks 2024 and 2025
Forbes Best‑in‑State Banks 2020, 2021 and 2025
TIME’s America’s Growth Leaders 2026 award winner
We recognize that there is more to life than work. The quality of the work environment and employee benefits can greatly impact an associate’s life. That’s why we offer a comprehensive benefits package, including a 401(k) plan with employer match, an employee stock purchase plan, education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and more. For full details of our benefits offerings, please visit peoplesbancorp.com/about-us/find-a-career/.
Associates are accountable for living the culture and values of our organization, ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism, and providing extraordinary customer service.
Job Purpose This is a professional selling position in retail banking with accountability to attract new relationships and retain existing relationships.
Job Duties
Proactively meet customer financial needs through direct sales and referrals while delivering world‑class service.
Execute daily customer interactions in person, on the telephone or video device, and at periodic outside venues using the Peoples Bank sales process, which is rooted in ethical, needs‑based, solution‑oriented selling.
Achieve specific monthly production goals for Peoples products and services, including loans, deposits, and access to their information via multiple platforms such as mobile banking.
Identify needs and refer to expert partners to include mortgage solutions, retirement solutions, and several other non‑traditional bank solutions.
Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times.
Develop and retain the customer base; greet by name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Maintain balancing and error records that are in line with policy and have the ability to find and correct outages and enlist help as needed for more difficult errors.
Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
Acquire, use, and maintain consumer lending product knowledge and abilities to generate and execute consumer loans, lines, and deposit products.
Be self‑motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
Turn service encounters into dialogue‑based meetings where other needs can be uncovered.
Consistently meet or exceed sales referrals as set by management and maintain a well‑developed working knowledge of the complete line of products and services offered.
Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for selling and cross‑selling bank products and services.
Consistently complete required training for all bank and branch policies and procedures.
Interpret documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals; speak effectively before groups of customers or employees of the organization.
Define and offer solutions to resolve problems using knowledge of the organization to identify helpful resources.
Follow operational standards regarding security, risk management, and compliance.
Make calls via phone or Zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in the P1 system.
Interpret data to evaluate for acceptable lending ratios and product and service opportunities.
Consistently meet sales goals.
Uncover customers’ financial needs, anticipate future needs, and provide recommendations that ethically better the customer’s financial life.
Meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
Meet Retail Branch Standards, including dress code.
Perform special projects as assigned.
Education, Experience and Job Skills
Minimum 1 year of needs‑based sales experience.
Prior job experience with extensive customer contact is required.
Flexible team player with excellent oral and written communication, customer service and cross‑selling skills.
Establish and maintain working relationships with partners at their location and via telephone.
Decision maker with well‑developed interpersonal skills to represent the bank positively in dealing with customers.
Self‑motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members professionally.
Ability to turn service encounters into dialogue‑based meetings where other needs can be uncovered.
Pass background and credit standards to hold NMLS credentials.
Quick to learn computer and mobile device application.
Trustworthy and confidential behavior is essential in this role.
Daily reliable transportation.
Travel to attend internal education and meetings, which may include overnight stays, and fill in at other branches as needed.
Basic Qualifications
High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
Minimum 1 year of needs‑based sales experience.
Daily reliable transportation.
Travel to attend internal education and meetings, which may include overnight stays, and fill in at other branches as needed.
Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.
#J-18808-Ljbffr