Customer Service Rep - Healthcare
DHVAJ, Clarksville, IN, United States
Job description
We are seeking energetic and reliable professionals to join our Call Center Customer Team. Customer Service Representatives will be responsible for answering incoming customer calls, educating callers on services provided, scheduling appointments, and directing calls to the appropriate departments. Successful candidates must be committed to providing exceptional customer service!
Responsibilities
Answer incoming customer phone calls
Schedule appointments
Make outbound calls
Work exception and follow-up reports; missed appointments
Follow company policies and procedures
Educate caller on products and services
Respond to customer inquiries and requests
Resolve customer concerns and complaints; make quick and accurate decisions
Enter data into the company computer platform
Maintain ticket accuracy
Education
High school diploma or GED required
Schedule
Monday – Friday
Schedule flexibility to accommodate business needs
Requirements
1+ years experience in a Customer Service role, call center setting preferred
1+ years Medical or healthcare experience is mandatory
Excellent phone presence
High level of professionalism
Excellent interpersonal communication skills
Ability to work as part of a team and independently
Proficient in English; Bilingual in Spanish is a plus
Strong problem solving abilities
Strong computer skillsWorking knowledge of MSOffice
Experience with ticketing systems preferred
Good typing skills
Work Environment
Lengthy periods of sitting
Lengthy periods of using computers and viewing computer screens
Subject to noise
Lengthy periods of time using fingers; typing
Repetitive motion: wrists, hands and fingers
Lengthy periods of time grasping; phones and palm
Frequent and lengthy talking; expressing or exchanging ideas by means of words; conveying detailed information or instructions to other workers accurately, loudly and/or quickly.
Hearing: Ability to receive detailed information through oral communication and making sounds; perceiving sounds at normal speaking levels with or without correction.
Transcribing: Viewing a computer terminal; extensive reading; visual inspection involving and operating computers and phones
#J-18808-Ljbffr
Responsibilities
Answer incoming customer phone calls
Schedule appointments
Make outbound calls
Work exception and follow-up reports; missed appointments
Follow company policies and procedures
Educate caller on products and services
Respond to customer inquiries and requests
Resolve customer concerns and complaints; make quick and accurate decisions
Enter data into the company computer platform
Maintain ticket accuracy
Education
High school diploma or GED required
Schedule
Monday – Friday
Schedule flexibility to accommodate business needs
Requirements
1+ years experience in a Customer Service role, call center setting preferred
1+ years Medical or healthcare experience is mandatory
Excellent phone presence
High level of professionalism
Excellent interpersonal communication skills
Ability to work as part of a team and independently
Proficient in English; Bilingual in Spanish is a plus
Strong problem solving abilities
Strong computer skillsWorking knowledge of MSOffice
Experience with ticketing systems preferred
Good typing skills
Work Environment
Lengthy periods of sitting
Lengthy periods of using computers and viewing computer screens
Subject to noise
Lengthy periods of time using fingers; typing
Repetitive motion: wrists, hands and fingers
Lengthy periods of time grasping; phones and palm
Frequent and lengthy talking; expressing or exchanging ideas by means of words; conveying detailed information or instructions to other workers accurately, loudly and/or quickly.
Hearing: Ability to receive detailed information through oral communication and making sounds; perceiving sounds at normal speaking levels with or without correction.
Transcribing: Viewing a computer terminal; extensive reading; visual inspection involving and operating computers and phones
#J-18808-Ljbffr