Sales and Service Manager
24 Hour Fitness, Bothell, WA, United States
FULL-TIME
Full-time LOCATION
18006 120th Ave Bothell WA 98011
Job Summary The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well‑rounded sales and service experience to all guests and members. The SSM hires and develops talented team members who build relationships, translate the value of 24 Hour Fitness product and service offerings, and focus on behaviors that drive member acquisition and retention. The SSM proactively reviews process and team member effectiveness, driving successful guest and member engagement and attainment of sales revenue goals.
Essential Duties & Responsibilities Leadership Excellence
Hires, trains and fosters continuous development of all Sales and Service team members.
Leads the team to provide a full complement of product and service offerings tailored to members’ individual needs, modeling relationship building and serving as a subject matter expert.
Cultivates team skills through continuous assessment, feedback and coaching.
Implements ongoing training to ensure exceptional member‑centric service and shares industry updates.
Manages overall performance, engagement and personnel matters for Sales and Service team members.
Manages the Sales and Services team schedule within budgeted hours to ensure adequate coverage.
Ensures the successful attainment of department targets, including new member sales, fitness revenue, retail sales and member retention.
Sales Management & Personal Sales
Drives all new sales efforts within the club, including new member sales, EFT, POS fitness packages, retail and other club offerings.
Develops business plans and reviews weekly sales numbers and club statistics with the GM to identify revenue gaps and adjust strategy.
Establishes monthly, weekly and daily sales goals for all Sales and Services.
Develops, executes and coordinates local club marketing activities.
Generates new business through lead management.
Maintains current knowledge of marketing campaigns to communicate effectively to members and prospects.
Ensures new members are properly onboarded with a plan to help achieve their intended health and wellness goals.
Consistently achieves or exceeds personal and team sales goals.
Member Experience
Partners with the General Manager to provide a best‑in‑class, member‑centric experience tailored to guest and member needs.
Leads by example to maintain a clean, friendly, well‑maintained club.
Partners with the Personal Training team to execute fitness initiatives that improve the overall member experience and meet club financial targets.
Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
Resolves member inquiries, concerns and complaints in a professional manner within corporate and club parameters.
Organization Relationships The SSM reports to the General Manager. All Sales and Service Experts and Associates report directly to the SSM.
Variable Compensation Team members in this role are eligible to participate in 24 Hour Fitness’s Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans.
Qualifications Knowledge, Skills & Abilities
Positive and productive leadership, including motivating, coaching and communicating with diverse groups.
Strong member‑centric focus and comfort engaging with members in person.
Professional response to requests and inquiries from guests, members and team members.
Strong organizational skills to execute and prioritize multiple tasks.
Minimum Educational Level/Certifications
High School Diploma or GED required.
Bachelor’s Degree preferred.
Current CPR and AED certification from an approved organization.
Minimum Work Experience And Qualifications
Prior management experience in service sales industry leading 4‑10 employees preferred.
1‑2 years of experience in service sales preferred.
Fitness industry experience preferred.
Physical Demands / Environmental Conditions
Ability to work in club office and move about club floors and rooms.
Occasional demonstration or explanation of proper physical fitness activities, techniques and procedures.
Ability to communicate telephonically with members.
Ability to access and operate company computer systems.
Regular exposure to moving mechanical parts while performing job duties.
Ability to work a varied schedule, including frequent extended workdays, weekends and holidays.
Ability to work in a loud environment.
Travel Requirement
Availability to travel 10% of the time to attend training and meetings.
Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, company‑paid benefits such as group life and accidental insurance, and a complimentary membership. Eligibility depends on position, hire or service date and average hours worked.
Compensation Summary
All employees: Free club membership, Employee Assistance Program, Basic Group Life and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan.
Average 30 hours or more per week: Medical/Dental/Vision benefits, paid time off, and sickness benefits in addition to the above.
Accrual of 1 hour of sick time for every 30 hours worked.
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay range: $20.00 – $23.00.
DISCLAIMER This job description is intended to describe the general job functions and requirements for this position and is not an exhaustive list. 24 Hour Fitness reserves the right to modify, add or remove duties as necessary.
FUNCTIONAL GROUP Club Management
#J-18808-Ljbffr
Full-time LOCATION
18006 120th Ave Bothell WA 98011
Job Summary The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well‑rounded sales and service experience to all guests and members. The SSM hires and develops talented team members who build relationships, translate the value of 24 Hour Fitness product and service offerings, and focus on behaviors that drive member acquisition and retention. The SSM proactively reviews process and team member effectiveness, driving successful guest and member engagement and attainment of sales revenue goals.
Essential Duties & Responsibilities Leadership Excellence
Hires, trains and fosters continuous development of all Sales and Service team members.
Leads the team to provide a full complement of product and service offerings tailored to members’ individual needs, modeling relationship building and serving as a subject matter expert.
Cultivates team skills through continuous assessment, feedback and coaching.
Implements ongoing training to ensure exceptional member‑centric service and shares industry updates.
Manages overall performance, engagement and personnel matters for Sales and Service team members.
Manages the Sales and Services team schedule within budgeted hours to ensure adequate coverage.
Ensures the successful attainment of department targets, including new member sales, fitness revenue, retail sales and member retention.
Sales Management & Personal Sales
Drives all new sales efforts within the club, including new member sales, EFT, POS fitness packages, retail and other club offerings.
Develops business plans and reviews weekly sales numbers and club statistics with the GM to identify revenue gaps and adjust strategy.
Establishes monthly, weekly and daily sales goals for all Sales and Services.
Develops, executes and coordinates local club marketing activities.
Generates new business through lead management.
Maintains current knowledge of marketing campaigns to communicate effectively to members and prospects.
Ensures new members are properly onboarded with a plan to help achieve their intended health and wellness goals.
Consistently achieves or exceeds personal and team sales goals.
Member Experience
Partners with the General Manager to provide a best‑in‑class, member‑centric experience tailored to guest and member needs.
Leads by example to maintain a clean, friendly, well‑maintained club.
Partners with the Personal Training team to execute fitness initiatives that improve the overall member experience and meet club financial targets.
Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
Resolves member inquiries, concerns and complaints in a professional manner within corporate and club parameters.
Organization Relationships The SSM reports to the General Manager. All Sales and Service Experts and Associates report directly to the SSM.
Variable Compensation Team members in this role are eligible to participate in 24 Hour Fitness’s Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans.
Qualifications Knowledge, Skills & Abilities
Positive and productive leadership, including motivating, coaching and communicating with diverse groups.
Strong member‑centric focus and comfort engaging with members in person.
Professional response to requests and inquiries from guests, members and team members.
Strong organizational skills to execute and prioritize multiple tasks.
Minimum Educational Level/Certifications
High School Diploma or GED required.
Bachelor’s Degree preferred.
Current CPR and AED certification from an approved organization.
Minimum Work Experience And Qualifications
Prior management experience in service sales industry leading 4‑10 employees preferred.
1‑2 years of experience in service sales preferred.
Fitness industry experience preferred.
Physical Demands / Environmental Conditions
Ability to work in club office and move about club floors and rooms.
Occasional demonstration or explanation of proper physical fitness activities, techniques and procedures.
Ability to communicate telephonically with members.
Ability to access and operate company computer systems.
Regular exposure to moving mechanical parts while performing job duties.
Ability to work a varied schedule, including frequent extended workdays, weekends and holidays.
Ability to work in a loud environment.
Travel Requirement
Availability to travel 10% of the time to attend training and meetings.
Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, company‑paid benefits such as group life and accidental insurance, and a complimentary membership. Eligibility depends on position, hire or service date and average hours worked.
Compensation Summary
All employees: Free club membership, Employee Assistance Program, Basic Group Life and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan.
Average 30 hours or more per week: Medical/Dental/Vision benefits, paid time off, and sickness benefits in addition to the above.
Accrual of 1 hour of sick time for every 30 hours worked.
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay range: $20.00 – $23.00.
DISCLAIMER This job description is intended to describe the general job functions and requirements for this position and is not an exhaustive list. 24 Hour Fitness reserves the right to modify, add or remove duties as necessary.
FUNCTIONAL GROUP Club Management
#J-18808-Ljbffr