Veeam Renewal Support Specialist - Hybrid - Chicago, IL
CDW LLC., Chicago, IL, United States
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary The Renewal Support Specialist I is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.
What you’ll do
Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
Consult with sales to prepare renewal quotes and identify upselling opportunities
Build and maintain business relationships with sales teams and partner contacts
Attend partner-specific and renewal-related training sessions
Collaborate with Product Specialists and partners to support sales efforts
Maintain responsiveness to sales and customer needs
Participate in external training and conferences (with manager approval)
Support renewal operations by managing quote preparation and pipeline tracking
What we expect of you
Bachelor’s Degree, OR
4 years of experience in Renewal Support or a related field
Proficiency in Microsoft Office Suite
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a dynamic environment
Attention to detail and accuracy
Time-management and organizational skills
Ability to prioritize work under pressure and frequent interruptions
Willingness to travel up to 10% as needed
Ability to understand and apply written and verbal instructions
Experience in technology sales support (preferred)
Pay range: $25.00 - $34.62 depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
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Job Summary The Renewal Support Specialist I is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.
What you’ll do
Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
Consult with sales to prepare renewal quotes and identify upselling opportunities
Build and maintain business relationships with sales teams and partner contacts
Attend partner-specific and renewal-related training sessions
Collaborate with Product Specialists and partners to support sales efforts
Maintain responsiveness to sales and customer needs
Participate in external training and conferences (with manager approval)
Support renewal operations by managing quote preparation and pipeline tracking
What we expect of you
Bachelor’s Degree, OR
4 years of experience in Renewal Support or a related field
Proficiency in Microsoft Office Suite
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a dynamic environment
Attention to detail and accuracy
Time-management and organizational skills
Ability to prioritize work under pressure and frequent interruptions
Willingness to travel up to 10% as needed
Ability to understand and apply written and verbal instructions
Experience in technology sales support (preferred)
Pay range: $25.00 - $34.62 depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
#J-18808-Ljbffr