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Personal Lines Account Manager

gpac, Wellesley, MA, United States


Licensed Insurance Personal Lines Account Manager Full‑Time Licensed Insurance Customer Service Representative. Join our fantastic team! We offer professional development and a supportive environment.

Job Description Great opportunity to work with a fantastic team! Our success is driven by the success of our team members. We offer professional development and a supportive team environment. We are looking for an enthusiastic, customer‑driven, and knowledgeable person to join us as a Full‑Time Licensed Insurance Customer Service Representative. In this role, you will provide exceptional customer service to our clients, addressing all of their insurance‑related questions, concerns, and requests.

Your positive attitude, rapport‑building skills, and desire to help will make you the perfect fit for this role. We pride ourselves on our top‑notch customer service and are looking for someone who can deliver an amazing experience while ensuring clients have the coverage they need. If you are ready to make a change in your life and join a company that cares about both our clients and you, apply today!

Salary $50,000.00 - $80,000.00 per year (Annual Base Salary + Commission)

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands‑on Training

Tuition Reimbursement

Mon‑Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Qualifications

Personal lines PÃC license

Upbeat, positive, and enthusiastic attitude

Proficiency in multi‑tasking, follow‑through, and follow‑up

Strong communication skills, both oral and written

Excellent customer service skills

Driven and goal‑oriented individual

Ability to tactfully handle stressful and difficult situations

Responsibilities

Immediately greet all customers entering the office in a friendly and helpful manner

Process customer policy change requests

Take premium payments from customers

Follow up with customers to assure satisfaction, respond to queries, offer additional insurance protection, and solve or refer problems

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty

Present and explain insurance policy options based on prospective client needs and their personal goals

Provide customers with additional information about new products and services

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

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