Customer Service Representative
Medium, Torrance, CA, United States
At Yonex, curiosity drives us, and excellence fuels our every move. Founded in 1946 with a vision to bring joy to the world through sport, our legacy is rooted in innovation. Our engineers, designers, and artisans craft world‑class sporting equipment that redefines performance and design, always staying true to our mission: to unite the world and deepen the connection between people and the game.
The
Customer Service Representative
plays an important role in supporting Yonex customers and partners while representing the brand’s commitment to quality and service. Reporting to the Customer Service Manager, this position is responsible for processing customer orders, managing returns and warranties, and resolving inquiries in a professional and timely manner.
Responsibilities
Deliver exceptional customer service to Yonex customers in person, via phone, email, and fax
Process customer orders accurately and efficiently within internal systems
Issue return authorization numbers and evaluate warranty returns
Organize and maintain pick tickets and related documentation
Respond promptly to customer inquiries, complaints, and service requests
Escalate customer concerns and operational issues to the Customer Service Manager
Maintain knowledge of Yonex product lines, technologies, sponsored athletes, and industry events
Support internal teams and contribute to efficient order processing and customer satisfaction
Maintain reliable and consistent attendance
Perform additional duties as assigned by management
Qualifications
Personal experience or strong interest in tennis and/or badminton required
Minimum typing speed of 40 words per minute
Some college coursework preferred but not required
1–2 years of customer service experience or related experience
Interest in learning about additional Yonex sports and product categories
Proficiency in Microsoft Word, Excel, and Outlook
Strong written and verbal communication skills
Ability to manage challenging customer interactions with professionalism and diplomacy
Strong organizational and time‑management skills
Ability to prioritize multiple tasks and manage workflow efficientlyAbility to work independently and collaboratively within a team
Strong attention to detail and ability to follow written and verbal instructions
Adaptability and enthusiasm in a fast‑paced environment
Core Competencies Problem Solving
Identifies and resolves problems in a timely manner
Gathers and analyzes information effectively
Develops alternative solutions and uses sound judgment
Customer Service
Responds promptly to customer needs and service requests
Manages difficult or emotional situations with professionalism
Seeks customer feedback to continuously improve service
Interpersonal Skills
Maintains confidentiality and professionalism
Listens actively and communicates respectfully
Remains open to new ideas and constructive feedback
Teamwork
Contributes to a positive and collaborative team environment
Supports shared goals and team success
Demonstrates flexibility and cooperation across departments
$21.50 - $21.50 an hour
Physical Requirements & Work Environment
Primarily sedentary work with extended periods of sitting
Frequent keyboard and computer use requiring hand and finger dexterity
Frequent speaking and listening during customer interactions
Occasional standing or walking
Ability to lift, push, or carry items up to 20 pounds
Work primarily performed indoors in a climate‑controlled office environment with occasional background office noise
Equal Employment Opportunities Statement Yonex USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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The
Customer Service Representative
plays an important role in supporting Yonex customers and partners while representing the brand’s commitment to quality and service. Reporting to the Customer Service Manager, this position is responsible for processing customer orders, managing returns and warranties, and resolving inquiries in a professional and timely manner.
Responsibilities
Deliver exceptional customer service to Yonex customers in person, via phone, email, and fax
Process customer orders accurately and efficiently within internal systems
Issue return authorization numbers and evaluate warranty returns
Organize and maintain pick tickets and related documentation
Respond promptly to customer inquiries, complaints, and service requests
Escalate customer concerns and operational issues to the Customer Service Manager
Maintain knowledge of Yonex product lines, technologies, sponsored athletes, and industry events
Support internal teams and contribute to efficient order processing and customer satisfaction
Maintain reliable and consistent attendance
Perform additional duties as assigned by management
Qualifications
Personal experience or strong interest in tennis and/or badminton required
Minimum typing speed of 40 words per minute
Some college coursework preferred but not required
1–2 years of customer service experience or related experience
Interest in learning about additional Yonex sports and product categories
Proficiency in Microsoft Word, Excel, and Outlook
Strong written and verbal communication skills
Ability to manage challenging customer interactions with professionalism and diplomacy
Strong organizational and time‑management skills
Ability to prioritize multiple tasks and manage workflow efficientlyAbility to work independently and collaboratively within a team
Strong attention to detail and ability to follow written and verbal instructions
Adaptability and enthusiasm in a fast‑paced environment
Core Competencies Problem Solving
Identifies and resolves problems in a timely manner
Gathers and analyzes information effectively
Develops alternative solutions and uses sound judgment
Customer Service
Responds promptly to customer needs and service requests
Manages difficult or emotional situations with professionalism
Seeks customer feedback to continuously improve service
Interpersonal Skills
Maintains confidentiality and professionalism
Listens actively and communicates respectfully
Remains open to new ideas and constructive feedback
Teamwork
Contributes to a positive and collaborative team environment
Supports shared goals and team success
Demonstrates flexibility and cooperation across departments
$21.50 - $21.50 an hour
Physical Requirements & Work Environment
Primarily sedentary work with extended periods of sitting
Frequent keyboard and computer use requiring hand and finger dexterity
Frequent speaking and listening during customer interactions
Occasional standing or walking
Ability to lift, push, or carry items up to 20 pounds
Work primarily performed indoors in a climate‑controlled office environment with occasional background office noise
Equal Employment Opportunities Statement Yonex USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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