Customer Support Representative
Fiverr, Orlando, FL, United States
Customer Care andTrust & Safety | Orlando
What’s the job? The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients via email and chat. They excel in communication, multitasking, and problem-solving, and thrive in fast-paced environments where collaboration, ownership, and continuous improvement are key.
Location: This position is based in Orlando, Florida (remotely) with occasional travel to the Orlando office.
What am I going to do?
Deliver independent, high-quality responses to customers via our email ticketing system and chat
Provide reliable resolutions for critical and high-impact customer issues
Take full ownership of customer concerns and follow them through to resolution
Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction
Share ideas and practical solutions to continuously improve the customer experience
Identify service-impacting trends and elevate them appropriately
Actively learn from others and grow as a customer support representative
What are the qualifications?
2+ years of customer support/service experience, primarily with a chat and email focus for a tech product with international clients
Exceptional communication and interpersonal skills, a real team-player
Service-oriented personality with a can-do attitude
Strong ability to operate multiple applications and platforms
Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
Detail-oriented, capable of handling multiple responsibilities at once
AI-native mindset - Comfortable leveraging AI tools to improve efficiency, while maintaining high-quality human communication
Proficiency with data analysis in excel- an advantage
Familiarity with Zendesk, Jira and automated support/helpdesk systems
Equal opportunities At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplaceand product, as well as ourcommunity. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.
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What’s the job? The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients via email and chat. They excel in communication, multitasking, and problem-solving, and thrive in fast-paced environments where collaboration, ownership, and continuous improvement are key.
Location: This position is based in Orlando, Florida (remotely) with occasional travel to the Orlando office.
What am I going to do?
Deliver independent, high-quality responses to customers via our email ticketing system and chat
Provide reliable resolutions for critical and high-impact customer issues
Take full ownership of customer concerns and follow them through to resolution
Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction
Share ideas and practical solutions to continuously improve the customer experience
Identify service-impacting trends and elevate them appropriately
Actively learn from others and grow as a customer support representative
What are the qualifications?
2+ years of customer support/service experience, primarily with a chat and email focus for a tech product with international clients
Exceptional communication and interpersonal skills, a real team-player
Service-oriented personality with a can-do attitude
Strong ability to operate multiple applications and platforms
Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
Detail-oriented, capable of handling multiple responsibilities at once
AI-native mindset - Comfortable leveraging AI tools to improve efficiency, while maintaining high-quality human communication
Proficiency with data analysis in excel- an advantage
Familiarity with Zendesk, Jira and automated support/helpdesk systems
Equal opportunities At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplaceand product, as well as ourcommunity. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.
#J-18808-Ljbffr