Manager, Ticket Operations
The University Of Denver, Denver, CO, United States
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Job no:
498635 Work type:
Staff Full-Time Location:
Denver, CO Categories:
Athletics, Business Operations / Services Division:
Athletics
Position Summary The Director of Ticket Operations is responsible for the day-to-day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited to, providing the highest level of customer service to all internal and external customers, managing opening and closing procedures of the Box Office, management of game night events and select on sale dates, processing daily deposits, training part-time employees and processing ticket requests.
Essential Functions
Direct Ritchie Center Box Office daily operations
Prepare various internal and external financial reports
Manage all accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc
Manage ticketing for all external events
Manage all internal (campus wide) ticket needs for the Division and act as ticket liaison for campus
Manage any taxation considerations for employees of the Division from comp ticket requests
Assist Aspire with annual season ticket campaign
Oversee event ticket implementation from set-up to closing report
Establish customer service standards for internal and external customers
Knowledge, Skills, and Abilities
Excellent organizational and interpersonal skills required
Customer service principles
Analyzing and interpreting policies, practices, and procedures
Addressing difficult situations in a constructive manner
Design creative solutions to challenges within the Division and across the University
Handle sensitive and confidential matters and situations
Required Qualifications
Minimum three (3) years of experience in ticket sales operations
Preferred Qualifications
Standard office environment.
Unexpected interruptions occur often and stress level is moderate to high.
Noise level is quiet to moderate.
Physical Activities
Ability to work in front of a computer for extended periods of time.
Occasionally required to move about the office/campus.
Work Schedule Monday - Friday, 8:00 a.m. - 4:30 p.m.
Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) March 23, 2026.
Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number The salary grade for the position is 10.
Salary Range The salary range for this position is $62,000-$65,000.
Benefits The University of Denver offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application: 1. Resume 2. Cover Letter
The University of Denver is an equal opportunity employer The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights "POWR" Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement .
All offers of employment are contingent upon satisfactory completion of a criminal history background check. All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised:
March 09, 2026 Applications close:
March 23, 2026
#J-18808-Ljbffr
Job no:
498635 Work type:
Staff Full-Time Location:
Denver, CO Categories:
Athletics, Business Operations / Services Division:
Athletics
Position Summary The Director of Ticket Operations is responsible for the day-to-day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited to, providing the highest level of customer service to all internal and external customers, managing opening and closing procedures of the Box Office, management of game night events and select on sale dates, processing daily deposits, training part-time employees and processing ticket requests.
Essential Functions
Direct Ritchie Center Box Office daily operations
Prepare various internal and external financial reports
Manage all accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc
Manage ticketing for all external events
Manage all internal (campus wide) ticket needs for the Division and act as ticket liaison for campus
Manage any taxation considerations for employees of the Division from comp ticket requests
Assist Aspire with annual season ticket campaign
Oversee event ticket implementation from set-up to closing report
Establish customer service standards for internal and external customers
Knowledge, Skills, and Abilities
Excellent organizational and interpersonal skills required
Customer service principles
Analyzing and interpreting policies, practices, and procedures
Addressing difficult situations in a constructive manner
Design creative solutions to challenges within the Division and across the University
Handle sensitive and confidential matters and situations
Required Qualifications
Minimum three (3) years of experience in ticket sales operations
Preferred Qualifications
Standard office environment.
Unexpected interruptions occur often and stress level is moderate to high.
Noise level is quiet to moderate.
Physical Activities
Ability to work in front of a computer for extended periods of time.
Occasionally required to move about the office/campus.
Work Schedule Monday - Friday, 8:00 a.m. - 4:30 p.m.
Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) March 23, 2026.
Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number The salary grade for the position is 10.
Salary Range The salary range for this position is $62,000-$65,000.
Benefits The University of Denver offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application: 1. Resume 2. Cover Letter
The University of Denver is an equal opportunity employer The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights "POWR" Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement .
All offers of employment are contingent upon satisfactory completion of a criminal history background check. All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised:
March 09, 2026 Applications close:
March 23, 2026
#J-18808-Ljbffr