[{"_1":2,"_600":-5,"_601":-5},"loaderData",{"_3":4,"_426":427},"root",{"_5":6,"_13":14,"_399":400,"_412":413,"_423":-7,"_424":-5,"_425":-5},"honeypotInputProps",{"_7":8,"_9":10,"_11":12},"nameFieldName","name__confirm","validFromFieldName","from__confirm","encryptedValidFrom","iG7omtNmWpZcC3cW3Yx7TDFB4fN057M6FJNXtHDrXDVKfBlNWnKp3ns=","board",{"_15":16,"_17":16,"_18":19,"_20":21,"_26":27,"_28":29,"_32":33,"_36":37,"_44":45,"_48":49,"_64":65,"_66":67,"_74":75,"_195":196,"_210":211,"_241":242,"_273":274,"_280":281,"_285":286,"_387":388,"_393":394},"name","Mediabistro","fullName","siteUrl","https://www.mediabistro.com","pages",{"_22":23,"_24":25},"home","/","jobs","/jobs","mainCss",":root{--background:white;--foreground:black;--card:oklch(100% 0 0);--card-foreground:oklch(25% .001 0);--popover:white;--popover-foreground:black;--primary:oklch(59% .23 31.14);--primary-foreground:oklch(100% 0 0);--secondary:oklch(98% .001 0);--secondary-foreground:oklch(25% .001 0);--muted:oklch(97% 0 0);--muted-foreground:oklch(55.6% 0 0);--accent:oklch(96% 0 0);--accent-foreground:oklch(25% .001 0);--destructive:oklch(65% .15 15);--border:oklch(90% .001 0);--input:oklch(90% .001 0);--ring:oklch(70% .15 25);--chart-1:oklch(70% .15 25);--chart-2:oklch(70% .12 140);--chart-3:oklch(75% .12 60);--chart-4:oklch(45% .15 260);--chart-5:oklch(20% .02 280);--sidebar:oklch(98% .001 0);--sidebar-foreground:oklch(25% .001 0);--sidebar-primary:oklch(70% .15 25);--sidebar-primary-foreground:oklch(100% 0 0);--sidebar-accent:oklch(98% .001 0);--sidebar-accent-foreground:oklch(25% .001 0);--sidebar-border:oklch(90% .001 0);--sidebar-ring:oklch(70% .15 25);--footer-background:oklch(14% .07 288.16);--footer-foreground:oklch(100% 0 0);--footer-border:oklch(70% .15 25)}.dark{--background:oklch(14% .07 288.16);--foreground:oklch(100% 0 0);--card:oklch(29% .05 287.37);--card-foreground:oklch(100% 0 0);--muted:oklch(34% .02 255);--muted-foreground:oklch(78% .01 255);--popover:oklch(29% .05 287.37);--popover-foreground:oklch(100% 0 0);--border:transparent}","sitemaps",[30,31],"https://www.mediabistro.com/sitemap.xml","https://www.mediabistro.com/jobs-sitemap.xml","analytics",{"_34":35},"gtmId","GTM-NVDRG7Q","favicon",{"_38":39,"_40":41,"_42":43},"faviconSvg","https://www.mediabistro.com/public/favicons/favicon.svg","appleTouch","https://www.mediabistro.com/public/favicons/apple-touch-icon.png","manifest","https://www.mediabistro.com/public/favicons/site.webmanifest","metaTags",{"_46":47},"ogImage","https://www.mediabistro.com/public/site-logos/mediabistro-dark-social-1200x468.png","social",{"_50":51,"_52":53,"_58":59,"_60":61,"_62":63},"facebook","https://www.facebook.com/mediabistro","twitter",{"_54":55,"_56":57},"handle","@mediabistro","url","https://twitter.com/mediabistro","linkedin","https://www.linkedin.com/company/mediabistro","youtube","https://www.youtube.com/channel/UCnoZvx8SmZOMA1XteQAVtMQ","instagram","https://www.instagram.com/mediabistro/","helpEmail","help@mediabistro.com","transactionalEmail",{"_68":69,"_70":71,"_72":73},"fromAddress","support@mediabistro.com","userPasswordResetTemplateId","d-0614cbe7ddf0404893e7c9f8208331d5","clientPasswordResetTemplateId","d-ff1301b464d1436685573e406e4c1674","header",{"_76":77,"_88":89},"logo",{"_78":79,"_80":81,"_82":83,"_84":85,"_86":87},"whiteLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo.svg","darkLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo-dark.svg","logoClasses","w-[210px] h-[50px] lg:mb-1","width",300,"height",64,"items",[90,143,168,186],{"_91":92,"_93":94,"_95":96},"type","mega-menu","text","Jobs","columns",[97,112,134],{"_88":98},[99,102,106,109],{"_91":100,"_93":101,"_56":25},"internal-link","Search Creative Jobs",{"_91":103,"_93":104,"_56":105},"link","Hot Jobs","/career-advice/get-hired/hot-jobs/",{"_91":100,"_93":107,"_56":108},"Remote Media Jobs","/jobs?keyword=media&remote=true",{"_91":100,"_93":110,"_56":111},"Create Job Alerts","/create-alert",{"_113":114,"_88":115},"title","Job Categories",[116,119,122,125,128,131],{"_91":100,"_93":117,"_56":118},"Creative & Design","/jobs?category=Creative+%26+Design",{"_91":100,"_93":120,"_56":121},"Marketing & Communications","/jobs?category=Marketing+%26+Communications",{"_91":100,"_93":123,"_56":124},"Operations & Strategy","/jobs?category=Operations+%26+Strategy",{"_91":100,"_93":126,"_56":127},"Production","/jobs?category=Production",{"_91":100,"_93":129,"_56":130},"Sales & Business Development","/jobs?category=Sales+%26+Business+Development",{"_91":100,"_93":132,"_56":133},"Writing & Editing","/jobs?category=Writing+%26+Editing",{"_113":135,"_88":136},"Quick Links",[137,139,142],{"_91":100,"_93":138,"_56":25},"Search All Jobs",{"_91":100,"_93":140,"_56":141},"Remote Jobs","/jobs?remote=true",{"_91":100,"_93":110,"_56":111},{"_91":144,"_93":145,"_88":146},"dropdown","Career Resources",[147,150,153,156,159,162,165],{"_91":103,"_93":148,"_56":149},"Career Advice & Articles","/career-advice/",{"_91":103,"_93":151,"_56":152},"Media Industry News","/media-news",{"_91":103,"_93":154,"_56":155},"Creative Tools","https://playbook.mediabistro.com/",{"_91":100,"_93":157,"_56":158},"Resume Writing Services","/resume-writing-services/",{"_91":103,"_93":160,"_56":161},"Interview Coaching","https://www.wizco.io/ava?utm_source=mediabistro&utm_medium=job_board&utm_campaign=ava_interview_coaching&utm_content=resources_nav",{"_91":100,"_93":163,"_56":164},"Job Market Insights","/trends",{"_91":103,"_93":166,"_56":167},"Member Profiles","/freelance-connect/browse/",{"_91":144,"_93":169,"_88":170},"Mediabistro Membership",[171,174,177,180,183],{"_91":103,"_93":172,"_56":173},"Membership Overview","/unlimited/",{"_91":103,"_93":175,"_56":176},"How to Pitch (Premium Tool)","/career-advice/go-freelance/how-to-pitch/",{"_91":103,"_93":178,"_56":179},"Editorial Calendars (Premium Access)","/mastheads/",{"_91":103,"_93":181,"_56":182},"Courses & Training Programs","/online-training-courses/",{"_91":103,"_93":184,"_56":185},"Membership FAQ","/unlimited/frequently-asked-questions/",{"_91":144,"_93":187,"_88":188},"Showcase",[189,192],{"_91":103,"_93":190,"_56":191},"Featured Creative Stories","/showcase",{"_91":103,"_93":193,"_56":194},"Submit your Story","/my-account/?account_tab=showcase","footer",{"_76":197,"_198":199,"_200":201,"_202":203,"_204":205,"_206":207,"_208":209},{"_78":79,"_80":81,"_82":83},"cta","","logoText","Find your next media job or showcase your creative talent","copyright","Copyright © 2026 Mediabistro","termsOfUse","/terms-of-use/","termsOfService","/terms-of-service","privacyPolicy","/privacy-policy/","styleGuide",{"_212":213,"_217":218},"images",[214,215,216],"/_static/mediabistro/mb-logo-268x268.webp","/_static/mediabistro/android-chrome-192x192.png","/_static/mediabistro/mediabistro-text-logo.webp","colors",[219,223,226,229,232,235,238],{"_15":220,"_221":222},"$primary-color","value","#339999",{"_15":224,"_221":225},"$primary-color-light","#1ab9b3",{"_15":227,"_221":228},"$dark-blue","#3c405d",{"_15":230,"_221":231},"$green","#2D7E7E",{"_15":233,"_221":234},"$grey","rgba(47, 47, 48, 0.93)",{"_15":236,"_221":237},"$darkgrey","rgba(44, 43, 45, 0.98)",{"_15":239,"_221":240},"$light-grey","#F3F3F4","jobsSearch",{"_243":244,"_251":252},"emptyMeta",[245,247],{"_113":246},"Media, Marketing & Creative Job Board | Journalism & Ad Jobs",{"_15":248,"_249":250},"description","content","The #1 job board for media, marketing, and communications professionals. Search career opportunities in advertising, public relations, journalism, and creative arts.","websiteSchema",[253],{"_254":255},"script:ld+json",{"_256":257,"_258":259,"_15":16,"_260":261,"_56":262,"_263":264},"@context","https://schema.org","@type","WebSite","alternateName","MB","https://mediabistro.com/jobs","potentialAction",{"_258":265,"_266":267,"_271":272},"SearchAction","target",{"_258":268,"_269":270},"EntryPoint","urlTemplate","https://mediabistro.com/jobs?keyword={keyword}","query-input","required name=keyword","hero",{"_113":275,"_276":277,"_198":278,"_93":279},"Find Your Next Media Job","subtitle","Discover creative opportunities at the world's leading media brands","Start Your Search","Search Media, Marketing & Creative Jobs","flags",{"_282":283,"_284":283},"extendedFilters",true,"weeklyNewsletter","postJobs",{"_287":288,"_273":293,"_296":297,"_298":299,"_280":303,"_307":308,"_320":321,"_326":327,"_331":332,"_347":348,"_350":351},"meta",[289,291],{"_113":290},"Post a Job | Hire Media, Marketing & Creative Talent - Mediabistro",{"_15":248,"_249":292},"Recruit qualified media and creative professionals on the #1 industry job board. Reach top talent in design, social media, advertising, and communications. Post a job today.",{"_113":294,"_276":295,"_248":199},"The #1 Job Board for Media, Marketing & Creative Talent","Skip the unqualified resumes. Reach journalism, publishing, and marketing pros who are ready to work.","unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_93":300,"_301":302},"*Unlimited plan is for direct employers only. Hiring at scale, posting on behalf of clients, or distributing across job boards?","linkText","Contact us for custom volume pricing, multi-brand support, and programmatic distribution.",{"_304":283,"_305":283,"_306":283},"showMediaBoardSection","showRolesSection","showPlanIcon","mediaBoardSection",{"_113":309,"_276":310,"_248":311,"_312":313,"_318":319},"The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. Whether you are a leading publisher, a streaming service, or a growing brand, we deliver specialized talent you won't find on generalist job boards. Find your perfect match for:","bullets",[314,315,316,317],"News, Journalism & Book Publishing","Content Marketing, AI Prompt Engineering & Copywriting","Influencer Management, TV & Video Production","PR, Non-Profits & Education","imageAlt","Job seekers and featured job cards collage","rolesSection",{"_113":322,"_276":323,"_248":324,"_318":325},"Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","Media roles infographic","testimonialsSection",{"_113":328,"_276":329,"_248":330},"Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","testimonials",[333,339,343],{"_334":335,"_336":337,"_76":338},"company","Huffpost","quote","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png",{"_334":340,"_336":341,"_76":342},"NBCUniversal","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png",{"_334":344,"_336":345,"_76":346},"The Taunton Press","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","employersSection",{"_113":349,"_276":16},"Media and Creative Employers on","employerLogos",[352,354,357,360,363,366,369,372,375,378,381,384],{"_15":340,"_353":342},"image",{"_15":355,"_353":356},"Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png",{"_15":358,"_353":359},"Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png",{"_15":361,"_353":362},"Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png",{"_15":364,"_353":365},"Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png",{"_15":367,"_353":368},"Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png",{"_15":370,"_353":371},"Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png",{"_15":373,"_353":374},"Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png",{"_15":376,"_353":377},"Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png",{"_15":379,"_353":380},"Hearst Television","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png",{"_15":382,"_353":383},"Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png",{"_15":385,"_353":386},"Leaf Group","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","createAlertMeta",[389,391],{"_113":390},"Create Job Alerts | Media, Marketing & Creative Job Alerts",{"_15":248,"_249":392},"Never miss an opportunity. Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","jobsPortalSignupMeta",[395,397],{"_113":396},"Sign Up | Creative, Marketing & Media Job Search",{"_15":248,"_249":398},"Create your free profile to apply for jobs, upload your resume, and set job alerts. Join the leading career community for creative, marketing, and media professionals.","requestInfo",{"_401":402,"_407":19,"_408":409,"_410":411},"hints",{"_403":404,"_405":406},"theme","light","timeZone","UTC","origin","path","/jobs/2872993965-call-center-representative","userPrefs",{"_403":404},"env",{"_414":415,"_416":417,"_418":419,"_420":421,"_422":19},"MODE","production","SENTRY_ENV","mediabistro","NEW_JOB_BOARD_SENTRY_DSN","https://235251e3654b447a82e934b7c2ce7c93@o4504103609303040.ingest.sentry.io/4504806528253952","SENTRY_RELEASE","7835064746aa2506a6915b7f131768b016acbdfb","WEBSITE_URL","user","toast","confettiId","routes/_public.jobs.$id",{"_428":429,"_429":430,"_498":499,"_519":434,"_520":434,"_521":522},"kind","job",{"_431":432,"_433":434,"_435":434,"_436":129,"_437":199,"_438":199,"_439":440,"_441":-7,"_113":442,"_248":443,"_444":445,"_446":447,"_448":199,"_449":450,"_462":463,"_464":199,"_465":199,"_466":199,"_56":467,"_468":199,"_469":199,"_470":471,"_472":471,"_473":474,"_475":434,"_476":477,"_478":409,"_479":480,"_481":443,"_482":483,"_487":488,"_489":442,"_490":484,"_491":199,"_492":493,"_494":495,"_496":497},"id",["B","2872993965"],"promoted",false,"remoteAllowed","category","duration","experienceLevel","publishedAt",["D",1773410400000],"indexedAt","Call Center Representative","Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduli Call Center, Representative, Patient Care, Medical, Customer Service, Operations, Technology, Healthcare\n","descriptionText","Call Center Representative IHA St. Joe's Medical Group Sales & Business Development Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduli Call Center, Representative, Patient Care, Medical, Customer Service, Operations, Technology, Healthcare","shortDescription","Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ens...","location","locations",[451],{"_452":453,"_454":455,"_456":457,"_458":459,"_460":461},"formatted","Ann Arbor, MI, United States, 48113","city","Ann Arbor","state","MI","country","United States","postal_code","48113","companyName","IHA St. Joe's Medical Group","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=57B8E1D4FD60ABDED0AF441CFD63D410&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=8937D8EA1C4F6D86E7EE4A9641CADACE","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at IHA St. Joe's Medical Group","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2872993965-call-center-representative","strippedDescription","parsedLocation",{"_452":484,"_485":199,"_486":199,"_454":455,"_456":457,"_458":459,"_460":461},"Ann Arbor, MI, United States","street1","street2","displayPublishedAt","8 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=IHA+St.+Joe%27s+Medical+Group","searchLocationPath","/jobs?location=Ann+Arbor%2C+MI%2C+United+States","searchTitlePath","/jobs?keyword=Call+Center+Representative","featuredCompany",{"_431":500,"_15":501,"_502":434,"_76":503,"_504":505,"_248":506,"_448":507,"_508":-5,"_509":-5,"_510":-5,"_511":512,"_513":514,"_515":516,"_470":503,"_478":517,"_472":518},8752,"Newsday Media Group","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg","hasJobSubmission","isSavedJob","similarJobs",[523,543,561,571,583],{"_435":434,"_439":524,"_470":471,"_462":525,"_248":526,"_446":527,"_433":434,"_113":528,"_437":199,"_438":199,"_472":471,"_448":199,"_449":529,"_431":535,"_473":536,"_436":129,"_487":537,"_478":538,"_489":528,"_490":539,"_492":540,"_494":541,"_496":542},["D",1773172800000],"Clearway Pain Solutions","Under the direction of call center management,provides customer service utilizing an omni-channel approach, including phone calls, emails, and text messaging to ensure seamless coordination and timely scheduling of appointments for referred patients. The CCR II’s primary responsibility involves processing referrals within the CRM system, reaching out to patients to schedule appointments promptly and appropriately. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and both internal and external stakeholder interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. This position requires exceptional professionalism, customer service, and organizational skills to effectively manage referral processing and appointment scheduling tasks.

Essential Duties and Responsibilities

Performs job in accordance with Company mission, vision and goal.

Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.

Processes incoming referrals efficiently and accurately within the designated timeframe.

Utilizes CRM software to manage and update patient information and referral status.

Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.

Accurately collects all required new patient information, including complete and accurate insurance data and verifies eligibility in real-time.

Employs persuasive communication techniques in an omni-channel approach to encourage patients to schedule appointments promptly and actively schedule appointments with patients for applicable medical services.

Professionally communicates with attorneys, adjusters, insurance companies, and other relevant parties regarding legal patients involved in motor vehicle accidents (MVA), workers’ compensation cases, personal injury claims, etc.

Collaborate with internal teams and external stakeholders to ensure seamless coordination and resolution of all patient cases, including legal cases.

Checks messages, as directed, and relays responses from the provider to the patient.

Accurately describes, in detail, the reason for the patient call in the task.

Expedites service in situations requiring urgent attention, as determined by management.

Efficiently utilizes available resources to accurately and efficiently process necessary flows.

Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution.

Maintains high level of product and service knowledge.

Maintains minimum quality standards, as determined by the Company.

Communicates electronically with patients/customers via online portal or other Company communication methods.

Assists with various administrative duties.

Checks work e-mail on a regular basis throughout the workday.

Participate in and complete all required trainings and in-services.

Other duties as assigned.

Minimum Qualifications

High School Diploma, or equivalent

One (1) year of related experience and/or training.

To perform this job successfully, an individual should have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook) and experience working with a CRM platform such as Salesforce or Microsoft Dynamics 365

Must have excellent written and oral communication skills.

Must be able to work individually as well as within a team.

Must be able to multi-task and prioritize.

Must demonstrate extreme attention to detail.

Must possess strong organization skills.

Must be able to perform calculations, problem solve and use reasoning.

Must have knowledge of medical practices and medical terminology.

Must be able to meet predefined production and quality standards.

Must be able to effectively manage and direct others.

All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications

One (1) year of prior experience working with an Electronic Medical Record (EMR).

One (1) year of high quality customer service experience, preferably in a healthcare setting.

Previous experience working with client relationships and stakeholders, particularly in communicating with attorneys, adjusters, providers, and insurance companies.

Familiarity with basic medical and legal terminology and documentation related to motor vehicle accidents, workers compensation, personal injury claims, etc.

Driving/Travel\nThe employee must have reliable transportation. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.

Compensation and Benefits

Pay Range:

$20.00/Hr - $22.00/Hr

PTO:

Up to 96 hours in first year (pro-rated based on start date)

Holidays:

7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)

Retirement:

401(k) with employer match

Health Benefits:

Medical (single and family), Dental (single and family), Vision (single and family)

Other Company-Paid Benefits:

Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program

Other Voluntary Benefits:

Voluntary Life, Accident, Critical Illness, Hospital Indemnity

#J-18808-Ljbffr\n","Under the direction of call center management,provides customer service utilizing an omni-channel approach, including phone calls, emails, and text...","Call Center Representative II",[530],{"_458":459,"_454":531,"_452":532,"_456":533,"_460":534},"Annapolis","Annapolis, MD, United States, 21403","MD","21403",["B","2842792124"],"Work at Clearway Pain Solutions","11 days ago","/jobs/2842792124-call-center-representative-ii","Annapolis, MD, United States","/jobs?keyword=Clearway+Pain+Solutions","/jobs?location=Annapolis%2C+MD%2C+United+States","/jobs?keyword=Call+Center+Representative+II",{"_435":434,"_439":544,"_470":471,"_462":545,"_248":546,"_446":547,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":548,"_431":554,"_473":555,"_436":129,"_487":556,"_478":557,"_489":442,"_490":558,"_492":559,"_494":560,"_496":497},["D",1773961200000],"Together Women's Health","Call Center Representative

Women's Health Associates, a practice partner of Together Women's Health (TWH), an industry leading network of medical providers in the women's health field, is adding a Call Center Representative to their team. This role is the first point of contact between patients and providers.\n8:30am-5:00pm M-Th, 8:30am to 3:00pm Friday\nResponsibilities

Respond to incoming calls while always providing outstanding customer service.\nAnswer patient questions and provide information regarding office hours, procedures, and directions.\nSchedule appointments and provide follow-up calls.\nQualifications

Strong commitment to providing excellent patient care and support.\nManage multiple calls and perform tasks in a fast-paced environment.\nProficiency with call center software, EHR (Athena preferred) and basic computer skills.\nBasic understanding of medical terminology and healthcare procedures.\nWhat's in it for you?\nAs a full-time team member, you will have access to a range of benefits to include Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term and Long-Term Disability...not to mention a team of smart, passionate and friendly people!\nWhy Together Women's Health (TWH)?\nBecause we do things a bit differently here. We're a rapidly growing network of OBGYN practices, and while it's important to know what we are, it's more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.\nTogether Women's Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

","Call Center Representative

Women's Health Associates, a practice partner of Together Women's Health (TWH), an industry leading network of ...",[549],{"_458":459,"_454":550,"_452":551,"_456":552,"_460":553},"Columbia","Columbia, MO, United States, 65211","MO","65211",["B","2939894562"],"Work at Together Women's Health","2 days ago","/jobs/2939894562-call-center-representative","Columbia, MO, United States","/jobs?keyword=Together+Women%27s+Health","/jobs?location=Columbia%2C+MO%2C+United+States",{"_435":434,"_439":562,"_470":471,"_462":545,"_248":563,"_446":547,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":564,"_431":568,"_473":555,"_436":129,"_487":569,"_478":570,"_489":442,"_490":558,"_492":559,"_494":560,"_496":497},["D",1774011600000],"Call Center Representative

Women's Health Associates, a practice partner of Together Women's Health (TWH), an industry leading network of medical providers in the women's health field, is adding a Call Center Representative to their team. This role is the first point of contact between patients and providers.\n8:30am-5:00pm M-Th, 8:30am to 3:00pm Friday\nResponsibilities

Respond to incoming calls while always providing outstanding customer service.\nAnswer patient questions and provide information regarding office hours, procedures, and directions.\nSchedule appointments and provide follow-up calls.\nQualifications

Strong commitment to providing excellent patient care and support.\nManage multiple calls and perform tasks in a fast-paced environment.\nProficiency with call center software, EHR (Athena preferred) and basic computer skills.\nBasic understanding of medical terminology and healthcare procedures.\nWhat's in it for you?\nAs a full-time team member, you will have access to a range of benefits to include Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term and Long-Term Disability...not to mention a team of smart, passionate and friendly people!\nWhy Together Women's Health (TWH)?\nBecause we do things a bit differently here. We're a rapidly growing network of OBGYN practices, and while it's important to know what we are, it's more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.\nTogether Women's Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\n",[565],{"_458":459,"_454":550,"_452":566,"_456":552,"_460":567},"Columbia, MO, United States, 65201","65201",["B","2947254782"],"1 days ago","/jobs/2947254782-call-center-representative",{"_435":434,"_439":572,"_470":471,"_462":573,"_248":574,"_446":575,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":576,"_431":578,"_473":579,"_436":129,"_487":580,"_478":581,"_489":442,"_490":558,"_492":582,"_494":560,"_496":497},["D",1773666000000],"Togetherwomenshealth","Overview

Women's Health Associates , a practice partner of

Together Women’s Health (TWH) , an industry leading network of medical providers in the women’s health field, is adding a Call Center Representative to their team. This role is the first point of contact between patients and providers.\n8:30am-5:00pm M-Th, 8:30am to 3:00pm Friday\nResponsibilities

Respond to incoming calls while always providing outstanding customer service.\nAnswer patient questions and provide information regarding office hours, procedures, and directions.\nSchedule appointments and provide follow-up calls.\nQualifications

Strong commitment to providing excellent patient care and support.\nManage multiple calls and perform tasks in a fast-paced environment.\nProficiency with call center software, EHR(Athena preferred) and basic computer skills.\nBasic understanding of medical terminology and healthcare procedures.\nWHAT’S IN IT FOR YOU?

As a full-time team member, you will have access to a range of benefits to include:

Health Care Plan

(medical, dental & vision),

Retirement Plan

with a generous company match,

Life Insurance, Paid Time Off

(because we work hard and play hard),

Short-Term

(at no cost to you),

and Long-Term Disability

... not to mention a team of smart, passionate and friendly people!\nWHY TOGETHER WOMEN’S HEALTH (TWH)?

Because we do things a bit differently here. We’re a rapidly growing network of OBGYN practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.\nTogether Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#J-18808-Ljbffr\n","Overview

Women's Health Associates , a practice partner of

Together Women’s Health (TWH) , an industry leading network of medical...",[577],{"_458":459,"_454":550,"_452":558,"_456":552},["B","2903979213"],"Work at Togetherwomenshealth","5 days ago","/jobs/2903979213-call-center-representative","/jobs?keyword=Togetherwomenshealth",{"_435":434,"_439":584,"_470":471,"_462":585,"_248":586,"_446":587,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":588,"_431":593,"_473":594,"_436":129,"_487":595,"_478":596,"_489":442,"_490":597,"_492":598,"_494":599,"_496":497},["D",1773849600000],"Libertyorthopedics","Position Title: Call Center Representative

Liberty Hospital

Position Summary / Career Interest\nThe call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main campus.

Responsibilities And Essential Job Functions

Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.

The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic) to provide professional service to all callers, internal and external.

Triages incoming calls to determine caller needs and manage the callers’ expectations with the highest level of customer service and efficiency by utilizing all available software resources.

Provides answering service for clinical and administrative departments.

Provides code and personal pager management and pager programming after hours, weekends and holidays.

Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.

Activates medical and security code teams.

Initiates non urgent text pages to administrative and clinical staff.

Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.

Utilizes internal overhead paging system.

Attend all individual, department and health system meetings, training and reviews as needed.

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education And Experience

High School Graduate.

2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center.

Experience talking, typing and listening simultaneously in a customer service environment.

Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.

Preferred Education And Experience

Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.

Knowledge Requirements

Exceptional communication and phone skills.

Ability to handle multiple calls and/or tasks while providing excellent customer service.

Time Type\nPart time

Job Requisition ID\nR-50683

Important Information For You To Know As You Apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

#J-18808-Ljbffr\n","Position Title: Call Center Representative

Liberty Hospital

Position Summary / Career Interest\nThe call center representative is ...",[589],{"_458":459,"_454":590,"_452":591,"_456":552,"_460":592},"Liberty","Liberty, MO, United States, 64087","64087",["B","2924541464"],"Work at Libertyorthopedics","3 days ago","/jobs/2924541464-call-center-representative","Liberty, MO, United States","/jobs?keyword=Libertyorthopedics","/jobs?location=Liberty%2C+MO%2C+United+States","actionData","errors"]