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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.\nAre you passionate about helping people and solving problems? At Gallagher, the parent company of Ballator, we're looking for a Customer Service Representative to join our team. You'll be the first point of contact for our clients, helping them navigate their insurance needs with care and expertise. This is your chance to make a real difference while growing your career in a supportive and inclusive environment. End to end commercial lines workers compensation experience is required.\nHow you'll make an impact: In this role, you'll be the go-to person for our clients, assisting them with policy updates, billing questions, and claims inquiries. You'll ensure their insurance needs are met with accuracy and efficiency. Working closely with underwriters, brokers, and other teams, you'll help resolve issues and deliver exceptional service. Your attention to detail and problem-solving skills will help keep everything running smoothly. Here's what you'll do:\nProcess policy changes, renewals, and cancellations.\nAnswer client questions about coverage, billing, and claims.\nEnsure compliance with insurance regulations.\nCollaborate with internal teams to provide seamless service.\nAbout you: You're a great communicator who loves helping people. You're organized, detail-oriented, and thrive in a fast-paced environment. You're also tech-savvy and comfortable using digital tools.\nWhat you'll bring:\nA high school diploma (or equivalent); a bachelor's degree is a plus.\nExperience in customer service, insurance, or policy administration.\nA Florida 2-20 General Lines Agent License or 4-40 Customer Representative License.\nFamiliarity with insurance systems like Epic and Microsoft Office Suite.\nA strong understanding of insurance regulations and compliance.\nAbility to work 100% remotely.\nAt Gallagher, we believe in diversity, equity, and inclusion. We welcome candidates from all backgrounds and experiences to join our team. Let's grow together!\nCompensation and benefits: We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:\nMedical/dental/vision plans, which start from day one!\nLife and accident insurance\n401(K) and Roth options\nTax-advantaged accounts (HSA, FSA)\nEducational expense reimbursement\nPaid parental leave\nOther benefits include:\nDigital mental health services (Talkspace)\nFlexible work hours (availability varies by office and job function)\nTraining programs\nGallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing\nCharitable matching gift program\nAnd more...\nThe benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.\nGallagher values inclusion and diversity. Inclusion and diversity is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.\nGallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.\n","Customer Service Representative

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protec...","Customer Service Representative",[527],{"_458":459,"_454":528,"_452":529,"_456":530,"_484":531},"Orlando","Orlando, FL, United States, 32885","FL","32885",["B","2971233238"],"1 days ago","/jobs/2971233238-customer-service-representative","Orlando, FL, United States","/jobs?location=Orlando%2C+FL%2C+United+States","/jobs?keyword=Customer+Service+Representative",{"_435":434,"_439":539,"_468":469,"_460":540,"_248":541,"_446":524,"_433":434,"_113":525,"_437":199,"_438":199,"_470":469,"_448":199,"_449":542,"_431":546,"_471":547,"_436":129,"_485":533,"_476":548,"_487":525,"_488":535,"_490":549,"_492":536,"_494":537},["D",1774137600000],"Arthur J Gallagher & Co","Customer Service Representative

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.\nAre you passionate about helping people and solving problems? At Gallagher, the parent company of Ballator, we're looking for a Customer Service Representative to join our team. You'll be the first point of contact for our clients, helping them navigate their insurance needs with care and expertise. This is your chance to make a real difference while growing your career in a supportive and inclusive environment. End to end commercial lines workers compensation experience is required.\nHow you'll make an impact: In this role, you'll be the go-to person for our clients, assisting them with policy updates, billing questions, and claims inquiries. You'll ensure their insurance needs are met with accuracy and efficiency. Working closely with underwriters, brokers, and other teams, you'll help resolve issues and deliver exceptional service. Your attention to detail and problem-solving skills will help keep everything running smoothly. Here's what you'll do:\nProcess policy changes, renewals, and cancellations.\nAnswer client questions about coverage, billing, and claims.\nEnsure compliance with insurance regulations.\nCollaborate with internal teams to provide seamless service.\nAbout you: You're a great communicator who loves helping people. You're organized, detail-oriented, and thrive in a fast-paced environment. You're also tech-savvy and comfortable using digital tools.\nWhat you'll bring:\nA high school diploma (or equivalent); a bachelor's degree is a plus.\nExperience in customer service, insurance, or policy administration.\nA Florida 2-20 General Lines Agent License or 4-40 Customer Representative License.\nFamiliarity with insurance systems like Epic and Microsoft Office Suite.\nA strong understanding of insurance regulations and compliance.\nAbility to work 100% remotely.\nAt Gallagher, we believe in diversity, equity, and inclusion. We welcome candidates from all backgrounds and experiences to join our team. Let's grow together!\nCompensation and benefits: We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:\nMedical/dental/vision plans, which start from day one!\nLife and accident insurance\n401(K) and Roth options\nTax-advantaged accounts (HSA, FSA)\nEducational expense reimbursement\nPaid parental leave\nOther benefits include:\nDigital mental health services (Talkspace)\nFlexible work hours (availability varies by office and job function)\nTraining programs\nGallagher Thrive program

elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing\nCharitable matching gift program\nAnd more...\nThe benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.\nGallagher values inclusion and diversity. Inclusion and diversity is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.\nGallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

",[543],{"_458":459,"_454":528,"_452":544,"_456":530,"_484":545},"Orlando, FL, United States, 32801","32801",["B","2966074769"],"Work at Arthur J Gallagher & Co","/jobs/2966074769-customer-service-representative","/jobs?keyword=Arthur+J+Gallagher+%26+Co",{"_435":434,"_439":551,"_468":469,"_460":540,"_248":552,"_446":553,"_433":434,"_113":525,"_437":199,"_438":199,"_470":469,"_448":199,"_449":554,"_431":560,"_471":547,"_436":129,"_485":561,"_476":562,"_487":525,"_488":563,"_490":549,"_492":564,"_494":537},["D",1774058400000],"Gallagher Job Opportunity

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.\nPosition Details:\nPay: $15.50/hr\nLocation: 777 N Rainbow Blvd.\nHybrid after training and when metrics are met (average will be 2-3 months).\nBenefits Start day 1!\nAfter training it is a 7 day a week operation. Schedules will be an 8.5 hour shift between the hours of 5am - 5pm Sunday - Saturday for the first 3 months. After the 3 months there will be a shift bid and the operation will move to 24/7. Meaning, you would need to have open availability.\nHow You'll Make An Impact

Engage each caller by phone with the upmost responsiveness, care, and concern. Instill confidence with our customers that their information will be handled appropriately and that their experience matters. Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written report. Pay strong attention to detail to ensure report accuracy and timely submissions. Hold all reports in strict confidence, both internally and externally. Demonstrate flexibility as policies, schedules, and people you interact with often change. Model our core values when interacting with callers: Care, Concern, Compassion, Connection and Confidence.\nAbout You Required

High school diploma\nMinimum of 1 year of customer service experience.\nStrong typing and basic computer skills.\nPreferred

A quiet, secure home office or workspace to ensure focus and professionalism.\nMinimum of 35 WPM typing speed and comfort navigating essential tools like Outlook, Teams, and Genesys phone system.\nPassionate about positively impacting others and delivering outstanding service.\nDedicated to creating exceptional customer experiences and achieving strong outcomes.\nHighly organized with a keen eye for accuracy.\nCommitted to punctuality and adhering to scheduled work hours.\nExcellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.\nCompensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program

elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...\nWe Value Inclusion And Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as \"protected characteristics\") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

","Gallagher Job Opportunity

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitmen...",[555],{"_458":459,"_454":556,"_452":557,"_456":558,"_484":559},"Las Vegas","Las Vegas, NV, United States, 89101","NV","89101",["B","2954551994"],"2 days ago","/jobs/2954551994-customer-service-representative","Las Vegas, NV, United States","/jobs?location=Las+Vegas%2C+NV%2C+United+States",{"_435":434,"_439":566,"_468":469,"_460":567,"_248":568,"_446":569,"_433":434,"_113":525,"_437":199,"_438":199,"_470":469,"_448":199,"_449":570,"_431":572,"_471":573,"_436":129,"_485":574,"_476":575,"_487":525,"_488":535,"_490":576,"_492":536,"_494":537},["D",1774188000000],"Arthur J. Gallagher & Co. (AJG)","Introduction\nAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview\nAre you passionate about helping people and solving problems? At Gallagher, the parent company of Ballator, we’re looking for a Customer Service Representative to join our team. You’ll be the first point of contact for our clients, helping them navigate their insurance needs with care and expertise. This is your chance to make a real difference while growing your career in a supportive and inclusive environment.

End to End Commercial Lines Workers Compensation experience is required.

How you'll make an impact\nIn this role, you’ll be the go‑to person for our clients, assisting them with policy updates, billing questions, and claims inquiries. You’ll ensure their insurance needs are met with accuracy and efficiency. Working closely with underwriters, brokers, and other teams, you’ll help resolve issues and deliver exceptional service. Your attention to detail and problem‑solving skills will help keep everything running smoothly.

Here’s what you’ll do:

Process policy changes, renewals, and cancellations.

Answer client questions about coverage, billing, and claims.

Ensure compliance with insurance regulations.

Collaborate with internal teams to provide seamless service.

About You\nYou’re a great communicator who loves helping people. You’re organized, detail‑oriented, and thrive in a fast‑paced environment. You’re also tech‑savvy and comfortable using digital tools.

What you’ll bring:

A high school diploma (or equivalent); a bachelor’s degree is a plus.

Experience in customer service, insurance, or policy administration.

A Florida 2‑20 General Lines Agent License or 4‑40 Customer Representative License.

Familiarity with insurance systems like Epic and Microsoft Office Suite.

A strong understanding of insurance regulations and compliance.

Ability to work 100% remotely.

At Gallagher, we believe in diversity, equity, and inclusion. We welcome candidates from all backgrounds and experiences to join our team. Let’s grow together!

Compensation and benefits\nWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!

Life and accident insurance

401(K) and Roth options

Tax‑advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity\nClick Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as \"protected characteristics\") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

#J-18808-Ljbffr\n","Introduction\nAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, l...",[571],{"_458":459,"_454":528,"_452":529,"_456":530,"_484":531},["B","2973334353"],"Work at Arthur J. Gallagher & Co. (AJG)","19 hours ago","/jobs/2973334353-customer-service-representative","/jobs?keyword=Arthur+J.+Gallagher+%26+Co.+%28AJG%29",{"_435":434,"_439":578,"_468":469,"_460":540,"_248":579,"_446":580,"_433":434,"_113":581,"_437":582,"_438":199,"_470":469,"_448":199,"_449":583,"_431":589,"_471":547,"_436":129,"_485":590,"_476":591,"_487":581,"_488":592,"_490":549,"_492":593,"_494":594},["D",1772366949000],"

Gallagher Insurance Services

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

National Insurance Services

National Insurance Services provides active employee and retiree benefits, health insurance solutions, and full benefit consulting services that address your unique challenges and issues. We are a broker, administrator, and consultant all rolled into one. As part of Gallagher, a global leader in insurance, risk management, and consulting, you'll be joining a team that's passionate about helping individuals and organizations thrive.

Under the supervision of the Full Benefits Consulting Service Supervisor, this position provides quality and timely customer service to the Full Benefit Consulting clients of National Insurance Services and technical and administrative support to the Account Managers and Full Benefit Consultants for the assigned region(s). This position will require attainment of Life & Health insurance license for each of the states in the assigned region within 60 days. The position is open to applicants in WI (Brookfield area) and MN (Eden Prairie area).

Job Responsibilities

Support the Account Manager in the co-management of an assigned book of business, focusing on execution, coordination, and day-to-day client service. While the Account Manager maintains primary client ownership, this role is responsible for processing policy changes, assisting with RFPs and Open Enrollments, responding to client inquiries via phone/email, and producing coverage/rate comparisons.

Educate clients and their members on benefits programs and appropriate administrative practices; provide documentation and guidance on group medical, dental, vision, life, disability, and FSA programs. In partnership with the Account Manager, build, cultivate, and maintain strong relationships with clients, vendors and carriers to enhance retention, support growth through account rounding and referrals, and promote proactive service.

Serve as a key liaison for day-to-day internal service needs coordinating with vendors and carriers on renewals and bids for health, life, dental, vision, and disability coverage, including gathering updated information (e.g., census data, claims history, carrier invoices), conducting rate comparisons, ordering necessary documents, and supporting the overall renewal process. Handle all aspects of review and distribution of plan documents Joinder/Application, Certificates, and Amendments. Gather SBC's, SPD's (for renewals) and Master Group Contract. Participate in client onboarding meetings for new Full Benefit Consulting (FBC) clients; support initial implementation and annual best practice calls by handling action items from service visits. Upon direction from the Account Manager, assist in preparing open enrollment materials and presentations (with final review by Account Manager). Supports account strategy and execution by initiating requests for policy language updates, negotiating with carriers on provisions/rate impacts, and communicating outcomes effectively to Account Managers, FBC Consultants, or clients. Support implementation and renewal of third-party Benefit Admin systems as requested by clients. Document, maintain and update all systems databases and customer files per company guidelines as it relates to renewals, sales, insurance operations, and compliance activities. Collaborate with Manager to identify opportunities for process improvements or service enhancements; while consistently adhering to agency policies, procedures, and performance standards. Promote teamwork, knowledge sharing, a positive attitude, and commitment to internal/external performance standards within the department and office. Other duties as assigned.

Qualifications

Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. Appropriate licensing as required.

Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships. Two years experience in customer service, preferably in an employee benefits related capacity. Minimum two years post secondary education or equivalent experience. Proven experience working with medical insurance plans preferred. Ability to read and interpret insurance policy language, and effectively communicate policy language and intent to customers. Demonstrated analytical skills. Must have a high aptitude for problem identification, investigation, and resolution. Must possess a high level of positive interpersonal skills and negotiation skills. Exhibit poise, tact, and diplomacy both to internal and external customers. Proficient in Word, Excel, Outlook, and Adobe Acrobat. Proven capacity to learn software programs developed in-house. Must have excellent command of the English language; oral and written. Moderate mathematical skills are required. Attention to detail in interpreting, composing, and proofreading written materials. Excels in a fast-paced environment with demonstrated ability to prioritize multiple, competing demands. Possesses excellent organizational skills. Willingness and enthusiasm to learn and apply concepts around new products, services, and procedural enhancements. Ability to work and make decisions independently and within a team environment.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as \"protected characteristics\") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

","

Gallagher Insurance Services

At Gallagher, we help clients face risk with confidence because we believe that when businesses are pr...","Inside Service Representative","Full Time",[584],{"_458":459,"_454":585,"_452":586,"_456":587,"_484":588},"Brookfield","Brookfield, WI, United States, 53005","WI","53005",["B","2975574825"],"21 days ago","/jobs/2975574825-inside-service-representative","Brookfield, WI, United States","/jobs?location=Brookfield%2C+WI%2C+United+States","/jobs?keyword=Inside+Service+Representative","actionData","errors"]