Senior Product Designer
AvidXchange, Charlotte, NC, United States
Charlotte, North Carolina, United States; Virtual
Overview We are seeking a
Senior Product Designer
with expertise in
Service Design
and
User-Centered Design
to join our team in
Charlotte, N.C., or remote within the U.S.
In this role, you will shape end-to-end experiences for customers, suppliers, and internal employees, facilitating discovery and ideation while leading cross-functional teams. You will conceptualize innovative design solutions, craft seamless interactions, and ensure experiences are intuitive and efficient.
This role requires a collaborative mindset, deep design expertise, and the ability to influence across teams. You will work alongside product designers, researchers, and content designers to drive service innovation that aligns with AvidXchange’s vision and commitment to a
Customer Obsessed
culture.
What You’ll Do
Uncover user needs through research, develop insights, and generate design concepts across digital and physical touchpoints.
Lead system thinking and service design initiatives across multiple products, platforms, and service experiences.
Transform customer and business requirements into intuitive, feasible, and compelling product and service solutions.
Guide end-to-end design processes including discovery, research, ideation, flows, wireframes, and high-fidelity prototypes.
Facilitate workshops such as service blueprinting, journey mapping, and story mapping to align business objectives, user needs, and design strategy.
Develop prototypes and mock‑ups for new service concepts and test them with users to iterate and improve design solutions.
Collaborate closely with product managers, developers, content designers, researchers, and other designers to ensure cohesive experiences.
Present design rationale, decisions, and inspiration clearly to stakeholders, including senior executives.
Champion cohesion and consistency across the organization by guiding others’ designs in alignment with the experience strategy and design system.
Lead the practice at the intersection of Product Design and Service Design, sharing expertise to enable and mentor others.
Nurture AvidXchange’s design culture and principles within your team and across the design practice.
What We’re Looking For
5+ years
of experience as a User Experience Designer, Product Designer, Interaction Designer, or similar role, with a portfolio demonstrating successful projects.
5+ years
of leading large‑scale product design initiatives and mentoring other designers.
5+ years
of planning, designing, facilitating, and synthesizing workshops.
5+ years
of experience creating experience maps, user journeys, service blueprints, interaction models, flows, and wireframes.
Proven ability to deliver high‑quality digital products and demonstrate depth of design skill through portfolio or case studies.
Mastery of core design skills in interaction design, information architecture, and user interface design.
Strong experience communicating complex problems clearly and influencing stakeholders.
Proven ability to evaluate the customer and business impact of design decisions.
Bachelor’s degree (or equivalent experience) in Design, HCI, or related field.
About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle‑market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange,
mindset is everything . We are
Connected as People ,
Growth Minded , and
Customer Obsessed . These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®.
Who you are
A go‑getter with an entrepreneurial mindset – that means you aren’t afraid of taking risks, winning big or facing the unknown.
Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get
18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
High Deductible Health Plan Option that has $0 monthly premium for teammate‑only coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long‑Term Disability
100% AvidXchange paid Short‑Term Disability
Employee Assistance Program (EAP) – provides counseling services, legal and financial consultations and health advocacy for teammates and their eligible dependents
Onsite Health Clinic with Atrium Health – available to teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250*
Hybrid Workplace Flexibility
Free parking
*Fully granted from beginning of year, pro‑rated if hired mid‑year
**Must be full‑time for at least 3 months
***Must be full‑time for at least one year
Equal Opportunity Employer AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to, veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, and physical or mental disability.
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Overview We are seeking a
Senior Product Designer
with expertise in
Service Design
and
User-Centered Design
to join our team in
Charlotte, N.C., or remote within the U.S.
In this role, you will shape end-to-end experiences for customers, suppliers, and internal employees, facilitating discovery and ideation while leading cross-functional teams. You will conceptualize innovative design solutions, craft seamless interactions, and ensure experiences are intuitive and efficient.
This role requires a collaborative mindset, deep design expertise, and the ability to influence across teams. You will work alongside product designers, researchers, and content designers to drive service innovation that aligns with AvidXchange’s vision and commitment to a
Customer Obsessed
culture.
What You’ll Do
Uncover user needs through research, develop insights, and generate design concepts across digital and physical touchpoints.
Lead system thinking and service design initiatives across multiple products, platforms, and service experiences.
Transform customer and business requirements into intuitive, feasible, and compelling product and service solutions.
Guide end-to-end design processes including discovery, research, ideation, flows, wireframes, and high-fidelity prototypes.
Facilitate workshops such as service blueprinting, journey mapping, and story mapping to align business objectives, user needs, and design strategy.
Develop prototypes and mock‑ups for new service concepts and test them with users to iterate and improve design solutions.
Collaborate closely with product managers, developers, content designers, researchers, and other designers to ensure cohesive experiences.
Present design rationale, decisions, and inspiration clearly to stakeholders, including senior executives.
Champion cohesion and consistency across the organization by guiding others’ designs in alignment with the experience strategy and design system.
Lead the practice at the intersection of Product Design and Service Design, sharing expertise to enable and mentor others.
Nurture AvidXchange’s design culture and principles within your team and across the design practice.
What We’re Looking For
5+ years
of experience as a User Experience Designer, Product Designer, Interaction Designer, or similar role, with a portfolio demonstrating successful projects.
5+ years
of leading large‑scale product design initiatives and mentoring other designers.
5+ years
of planning, designing, facilitating, and synthesizing workshops.
5+ years
of experience creating experience maps, user journeys, service blueprints, interaction models, flows, and wireframes.
Proven ability to deliver high‑quality digital products and demonstrate depth of design skill through portfolio or case studies.
Mastery of core design skills in interaction design, information architecture, and user interface design.
Strong experience communicating complex problems clearly and influencing stakeholders.
Proven ability to evaluate the customer and business impact of design decisions.
Bachelor’s degree (or equivalent experience) in Design, HCI, or related field.
About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle‑market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange,
mindset is everything . We are
Connected as People ,
Growth Minded , and
Customer Obsessed . These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®.
Who you are
A go‑getter with an entrepreneurial mindset – that means you aren’t afraid of taking risks, winning big or facing the unknown.
Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get
18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
High Deductible Health Plan Option that has $0 monthly premium for teammate‑only coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long‑Term Disability
100% AvidXchange paid Short‑Term Disability
Employee Assistance Program (EAP) – provides counseling services, legal and financial consultations and health advocacy for teammates and their eligible dependents
Onsite Health Clinic with Atrium Health – available to teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250*
Hybrid Workplace Flexibility
Free parking
*Fully granted from beginning of year, pro‑rated if hired mid‑year
**Must be full‑time for at least 3 months
***Must be full‑time for at least one year
Equal Opportunity Employer AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to, veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, and physical or mental disability.
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