Senior Director, Business Transformation – Revenue Transformation
FTI Consulting, Inc, New York, NY, United States
Senior Director, Business Transformation – Revenue Transformation
FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our impressive performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you will be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you will be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.
There has never been a more exciting time to join FTI Consulting, and this is where you will do the most exciting and fulfilling work of your career.
Are you ready to make an impact?
About The Role The Business Transformation group within Corporate Finance & Restructuring is comprised of the following specialties: Revenue Transformation, Consumer & Retail, Energy, Industrials & Supply Chain, Financial Services, and Food & Agribusiness. Each of these sub-teams is focused on working alongside clients to drive revenue growth and optimize cost efficiencies and operations.
Our Senior Directors are senior engagement leaders who operate across specialties and work directly with executive stakeholders to shape, lead, and deliver enterprise-wide transformation initiatives. Senior Directors are responsible for defining engagement scope, guiding complex analytical workstreams, translating insight into actionable solutions, and ensuring successful implementation that drives measurable financial impact. In addition to leading delivery, Senior Directors contribute meaningfully to business development, client relationship expansion, and the continued growth of the Business Transformation practice.
Within Business Transformation, our Revenue Transformation team specifically focuses on helping companies solve their most pressing revenue challenges across marketing, sales, and service. We provide solutions in six key areas: Customer Experience, Customer and Revenue Strategy, Marketing and Sales Effectiveness, Pricing and Profitability, Customer and Revenue Operations, and Customer Service and Success.
As a Senior Director within Revenue Transformation, you will combine enterprise-level delivery leadership with commercial strategy expertise and market-facing responsibilities to drive sustainable revenue growth and margin improvement for our clients.
Please note that while the five teams comprising Business Transformation operate autonomously, resources are frequently staffed on projects across industry, based upon staffing needs, capabilities required, and personal interest. While industry specific Consultants are expected to develop an expertise in their aligned industry, they are also frequently asked, and given opportunities, to contribute across industries.
What You’ll Do As a Senior Director within Revenue Transformation, you will lead complex, cross-functional engagements focused on driving measurable improvement in revenue growth, profitability, and commercial effectiveness.
Key Responsibilities
Go to Market Strategy: Apply advanced analytical skills to various client situations, turning fragmented data into a cohesive growth / go-to-market strategy
Assess current state and design initiatives to improve sales and marketing effectiveness, accelerate topline growth while maintaining/ optimizing acquisition cost
Redesign and implement "Lead-to-Cash" models, streamlining the journey from lead generation to sales conversion to cash collection and revenue recognition
Assess customer and channel profitability and identify opportunities for pricing and margin optimization
Evaluate and redesign customer service and success operating models, processes and tools to improve performance metrics
Work cross-functionally within client teams across marketing, sales, service, and finance to deliver integrated improvement
Engagement Leadership & Enterprise Impact
Lead enterprise-wide commercial transformation initiatives across marketing, sales, service, and other relevant functions (e.g. finance)
Define hypotheses, scope analyses, and oversee complex analytical workstreams, including financial modeling, EBITDA and cash flow projections, and value creation analyses
Translate data-driven insights into clear executive recommendations and actionable implementation roadmaps
Ensure delivery of high-quality work products within established timeframes
Executive Communication & Storytelling
Be an effective storyteller within a business context—craft business problems and solutions in ways that executive and operational stakeholders can understand and act upon
Prepare and oversee PowerPoint presentations and quantitative exhibits for executive audiences and third parties
Manage and motivate multiple workstreams and teams with diverse skills and backgrounds
Develop, manage and mentor Directors, Senior Consultants, Consultants and junior team members
Foster a collaborative, high-performance team environment aligned with Business Transformation values
Business Development & Practice Growth
Lead and support pursuits and proposal development efforts
Contribute to practice development initiatives and thought leadership within Revenue Transformation
Identify opportunities to expand client relationships and deliver integrated solutions across Corporate Finance & Restructuring
How You’ll Grow
Expand your role as a trusted advisor to senior client executives
Shape and scale the Revenue Transformation capability
Drive thought leadership in revenue growth and commercial excellence
Mentor and develop high-performing consulting professionals
Broaden your industry exposure across complex and dynamic environments
Our teams are small, nimble, and entrepreneurial, providing Senior Directors with meaningful leadership responsibility and the ability to directly influence client outcomes and practice direction.
What You Will Need to Succeed Basic Qualifications
Bachelor’s degree in Finance, Engineering, or another quantitative or related field
8+ years of combined post-graduation professional experience
6+ years of experience delivering customer-centric and revenue-focused transformation initiatives, including go to market strategy, commercial excellence initiatives, sales & marketing org design, customer experience design
Demonstrated experience leading complex business strategy projects in multi-stakeholder environments
Proven ability to lead teams on complex assignments and develop individual team members
Advanced proficiency in financial modeling and business analytics tools to supervise data analysis, interpret outputs, and generate insights
Experience making detailed assessments of industries, products, markets, competitors, and customers to identify risks and opportunities
Ability to travel to clients and FTI Consulting office(s) as needed
Preferred Qualifications
MBA or other advanced degree
Experience within consulting firm, private equity portfolio company, or senior commercial leadership role
Demonstrated involvement in business development, including leading aspects of pursuits and proposal development
Deep expertise in one or more of the following areas:
Customer Experience
Customer and Revenue Strategy
Marketing and Sales Effectiveness
Pricing and Profitability
Customer and Revenue Operations
Customer Service and Success
Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
Competitive total compensation, including bonus earning potential
Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
Generous paid time offand holidays
Company matched 401(k) retirement savings plan(Important: Please change to RRSP for Canada or remove the highlighted text for NA JDs)
Potential for flexible work arrangements
Generous paid parental leavewith available planning tools, virtual expert coachingservicesand flex return support.
Family care benefits, including back-up child/elder care
Employee wellness platform
Employee recognition programs
Paid time off for volunteering in your community
Corporate matching for charitable donations most important to you
Make an impact in our communities through company sponsored pro bono work
Professional development and certification programs
Free in-office snacks and drinks
Free smartphone and cellular plan(if applicable)
FTI Perks & Discounts at retailers and businesses(Not for Canada)
Upscale offices close to public transportation
About FTI Consulting FTI Consulting, Inc. is a leading global expert firm for organizations facing crisis and transformation, with more than 8,100 employees located in 32 countries and territories as of December 31, 2025. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. The Company generated $3.80 billion in revenues during fiscal year 2025. More information can be found at www.fticonsulting.com.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure:
The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
Additional Information
Job Family/Level: Op Level 4 - Sr Director
Exempt or Non-Exempt?: Exempt
Compensation My Profile Create and manage profiles for future opportunities.
At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the best and the most talented people in the world. As our company continues to grow, we remain focused on building and maintaining a strong culture of diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, gender, age, marital status, sexual orientation, status as a qualified individual with a disability, status as a protected veteran, union affiliation, genetic information, sex, citizenship status, or any other factor prohibited by law.
Additional resume and profile information can be submitted through the FTI Consulting platform.
#J-18808-Ljbffr
At FTI Consulting, you will be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you will be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.
There has never been a more exciting time to join FTI Consulting, and this is where you will do the most exciting and fulfilling work of your career.
Are you ready to make an impact?
About The Role The Business Transformation group within Corporate Finance & Restructuring is comprised of the following specialties: Revenue Transformation, Consumer & Retail, Energy, Industrials & Supply Chain, Financial Services, and Food & Agribusiness. Each of these sub-teams is focused on working alongside clients to drive revenue growth and optimize cost efficiencies and operations.
Our Senior Directors are senior engagement leaders who operate across specialties and work directly with executive stakeholders to shape, lead, and deliver enterprise-wide transformation initiatives. Senior Directors are responsible for defining engagement scope, guiding complex analytical workstreams, translating insight into actionable solutions, and ensuring successful implementation that drives measurable financial impact. In addition to leading delivery, Senior Directors contribute meaningfully to business development, client relationship expansion, and the continued growth of the Business Transformation practice.
Within Business Transformation, our Revenue Transformation team specifically focuses on helping companies solve their most pressing revenue challenges across marketing, sales, and service. We provide solutions in six key areas: Customer Experience, Customer and Revenue Strategy, Marketing and Sales Effectiveness, Pricing and Profitability, Customer and Revenue Operations, and Customer Service and Success.
As a Senior Director within Revenue Transformation, you will combine enterprise-level delivery leadership with commercial strategy expertise and market-facing responsibilities to drive sustainable revenue growth and margin improvement for our clients.
Please note that while the five teams comprising Business Transformation operate autonomously, resources are frequently staffed on projects across industry, based upon staffing needs, capabilities required, and personal interest. While industry specific Consultants are expected to develop an expertise in their aligned industry, they are also frequently asked, and given opportunities, to contribute across industries.
What You’ll Do As a Senior Director within Revenue Transformation, you will lead complex, cross-functional engagements focused on driving measurable improvement in revenue growth, profitability, and commercial effectiveness.
Key Responsibilities
Go to Market Strategy: Apply advanced analytical skills to various client situations, turning fragmented data into a cohesive growth / go-to-market strategy
Assess current state and design initiatives to improve sales and marketing effectiveness, accelerate topline growth while maintaining/ optimizing acquisition cost
Redesign and implement "Lead-to-Cash" models, streamlining the journey from lead generation to sales conversion to cash collection and revenue recognition
Assess customer and channel profitability and identify opportunities for pricing and margin optimization
Evaluate and redesign customer service and success operating models, processes and tools to improve performance metrics
Work cross-functionally within client teams across marketing, sales, service, and finance to deliver integrated improvement
Engagement Leadership & Enterprise Impact
Lead enterprise-wide commercial transformation initiatives across marketing, sales, service, and other relevant functions (e.g. finance)
Define hypotheses, scope analyses, and oversee complex analytical workstreams, including financial modeling, EBITDA and cash flow projections, and value creation analyses
Translate data-driven insights into clear executive recommendations and actionable implementation roadmaps
Ensure delivery of high-quality work products within established timeframes
Executive Communication & Storytelling
Be an effective storyteller within a business context—craft business problems and solutions in ways that executive and operational stakeholders can understand and act upon
Prepare and oversee PowerPoint presentations and quantitative exhibits for executive audiences and third parties
Manage and motivate multiple workstreams and teams with diverse skills and backgrounds
Develop, manage and mentor Directors, Senior Consultants, Consultants and junior team members
Foster a collaborative, high-performance team environment aligned with Business Transformation values
Business Development & Practice Growth
Lead and support pursuits and proposal development efforts
Contribute to practice development initiatives and thought leadership within Revenue Transformation
Identify opportunities to expand client relationships and deliver integrated solutions across Corporate Finance & Restructuring
How You’ll Grow
Expand your role as a trusted advisor to senior client executives
Shape and scale the Revenue Transformation capability
Drive thought leadership in revenue growth and commercial excellence
Mentor and develop high-performing consulting professionals
Broaden your industry exposure across complex and dynamic environments
Our teams are small, nimble, and entrepreneurial, providing Senior Directors with meaningful leadership responsibility and the ability to directly influence client outcomes and practice direction.
What You Will Need to Succeed Basic Qualifications
Bachelor’s degree in Finance, Engineering, or another quantitative or related field
8+ years of combined post-graduation professional experience
6+ years of experience delivering customer-centric and revenue-focused transformation initiatives, including go to market strategy, commercial excellence initiatives, sales & marketing org design, customer experience design
Demonstrated experience leading complex business strategy projects in multi-stakeholder environments
Proven ability to lead teams on complex assignments and develop individual team members
Advanced proficiency in financial modeling and business analytics tools to supervise data analysis, interpret outputs, and generate insights
Experience making detailed assessments of industries, products, markets, competitors, and customers to identify risks and opportunities
Ability to travel to clients and FTI Consulting office(s) as needed
Preferred Qualifications
MBA or other advanced degree
Experience within consulting firm, private equity portfolio company, or senior commercial leadership role
Demonstrated involvement in business development, including leading aspects of pursuits and proposal development
Deep expertise in one or more of the following areas:
Customer Experience
Customer and Revenue Strategy
Marketing and Sales Effectiveness
Pricing and Profitability
Customer and Revenue Operations
Customer Service and Success
Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
Competitive total compensation, including bonus earning potential
Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
Generous paid time offand holidays
Company matched 401(k) retirement savings plan(Important: Please change to RRSP for Canada or remove the highlighted text for NA JDs)
Potential for flexible work arrangements
Generous paid parental leavewith available planning tools, virtual expert coachingservicesand flex return support.
Family care benefits, including back-up child/elder care
Employee wellness platform
Employee recognition programs
Paid time off for volunteering in your community
Corporate matching for charitable donations most important to you
Make an impact in our communities through company sponsored pro bono work
Professional development and certification programs
Free in-office snacks and drinks
Free smartphone and cellular plan(if applicable)
FTI Perks & Discounts at retailers and businesses(Not for Canada)
Upscale offices close to public transportation
About FTI Consulting FTI Consulting, Inc. is a leading global expert firm for organizations facing crisis and transformation, with more than 8,100 employees located in 32 countries and territories as of December 31, 2025. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. The Company generated $3.80 billion in revenues during fiscal year 2025. More information can be found at www.fticonsulting.com.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure:
The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
Additional Information
Job Family/Level: Op Level 4 - Sr Director
Exempt or Non-Exempt?: Exempt
Compensation My Profile Create and manage profiles for future opportunities.
At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the best and the most talented people in the world. As our company continues to grow, we remain focused on building and maintaining a strong culture of diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, gender, age, marital status, sexual orientation, status as a qualified individual with a disability, status as a protected veteran, union affiliation, genetic information, sex, citizenship status, or any other factor prohibited by law.
Additional resume and profile information can be submitted through the FTI Consulting platform.
#J-18808-Ljbffr