Client Services Community Relations Manager
Freedom Home Care LLC, Langhorne, PA, United States
Benefits:
Bonus based on performance
Company car
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Client Services & Community Relations Manager (Licensed Social Worker / Care Manager)
Position Summary The Client Services & Community Relations Manager is responsible for leading, overseeing and be able to perform all aspects of client service delivery, care coordination, and care management within the agency. This individual ensures high-quality, compliant, and compassionate service for all clients while supporting agency growth, retention, and community partnerships.
This role acts as the clinical and service bridge between operations, scheduling, caregivers, clients, and referral partners.
Reports to: Owner
Core Responsibilities 1. Care Management & Client Oversight
Conduct comprehensive client assessments (initial and ongoing)
Develop individualized care plans aligned with client needs and payer requirements
Monitor changes in condition and coordinate interventions
Conduct supervisory visits (in-home and virtual as required)
Oversee documentation accuracy and compliance
Provide guidance on dementia care, complex cases, and high‑risk clients
Reduce hospital readmissions through proactive wellness tracking
Serve as escalation point for care‑related concerns
2. Service Delivery Leadership
Ensure seamless client onboarding and service initiation
Monitor client satisfaction and retention
Oversee service continuity during caregiver call‑offs
Partner with scheduling to ensure appropriate caregiver‑client matching
Identify service gaps and implement corrective action plans
Track and improve KPIs:
Missed shifts
Client satisfaction
Care plan compliance
Hospitalizations
Overtime related to care planning gaps
3. Community & Referral Partner Engagement
Serve as clinical liaison to:
Hospitals
Rehabilitation Centers
Elder law attorneys
Assisted living communities
Veterans Care organizations
Conduct care consultations with prospective clients/families
Support educational workshops (dementia, stroke awareness, caregiver burnout)
Maintain strong communication with referral sources regarding client progress
Identify new partnership opportunities
4. Team Leadership & Caregiver Support
Provide clinical coaching to caregivers if needed
Conduct skills refreshers and in‑field training if needed.
Address caregiver‑client compatibility issues if needed
Partner with HR on performance concerns related to care delivery
Reinforce documentation standards and compliance
Required Qualifications
Licensed Social Worker (LSW/LCSW preferred)
Minimum 2–3 years in care management, home care, hospice, hospital or geriatric services
Strong knowledge of community resources for seniors.
Experience with care transitions, hospital discharge planning, or post‑acute care coordination.
Strong assessment and care planning skills
Experience working with seniors and dementia care
Knowledge of Medicaid waiver programs preferred
Excellent communication and leadership skills
Experience building relationships with healthcare providers, senior living communities, hospitals, rehabilitation centers, and elder care professionals.
Experience collaborating with community organizations, elder law attorneys, social workers, and discharge planners.
Comfortable representing the organization at community events, senior education programs, and professional networking meetings.
Ability to manage multiple clients and urgent situations in a fast‑paced environment.
Ability to balance client care management with community relationship building to support high‑quality service delivery and strong referral partnerships.
Participate in and occasionally lead community education events related to aging, dementia care, and maintaining independence at home.
#J-18808-Ljbffr
Bonus based on performance
Company car
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Client Services & Community Relations Manager (Licensed Social Worker / Care Manager)
Position Summary The Client Services & Community Relations Manager is responsible for leading, overseeing and be able to perform all aspects of client service delivery, care coordination, and care management within the agency. This individual ensures high-quality, compliant, and compassionate service for all clients while supporting agency growth, retention, and community partnerships.
This role acts as the clinical and service bridge between operations, scheduling, caregivers, clients, and referral partners.
Reports to: Owner
Core Responsibilities 1. Care Management & Client Oversight
Conduct comprehensive client assessments (initial and ongoing)
Develop individualized care plans aligned with client needs and payer requirements
Monitor changes in condition and coordinate interventions
Conduct supervisory visits (in-home and virtual as required)
Oversee documentation accuracy and compliance
Provide guidance on dementia care, complex cases, and high‑risk clients
Reduce hospital readmissions through proactive wellness tracking
Serve as escalation point for care‑related concerns
2. Service Delivery Leadership
Ensure seamless client onboarding and service initiation
Monitor client satisfaction and retention
Oversee service continuity during caregiver call‑offs
Partner with scheduling to ensure appropriate caregiver‑client matching
Identify service gaps and implement corrective action plans
Track and improve KPIs:
Missed shifts
Client satisfaction
Care plan compliance
Hospitalizations
Overtime related to care planning gaps
3. Community & Referral Partner Engagement
Serve as clinical liaison to:
Hospitals
Rehabilitation Centers
Elder law attorneys
Assisted living communities
Veterans Care organizations
Conduct care consultations with prospective clients/families
Support educational workshops (dementia, stroke awareness, caregiver burnout)
Maintain strong communication with referral sources regarding client progress
Identify new partnership opportunities
4. Team Leadership & Caregiver Support
Provide clinical coaching to caregivers if needed
Conduct skills refreshers and in‑field training if needed.
Address caregiver‑client compatibility issues if needed
Partner with HR on performance concerns related to care delivery
Reinforce documentation standards and compliance
Required Qualifications
Licensed Social Worker (LSW/LCSW preferred)
Minimum 2–3 years in care management, home care, hospice, hospital or geriatric services
Strong knowledge of community resources for seniors.
Experience with care transitions, hospital discharge planning, or post‑acute care coordination.
Strong assessment and care planning skills
Experience working with seniors and dementia care
Knowledge of Medicaid waiver programs preferred
Excellent communication and leadership skills
Experience building relationships with healthcare providers, senior living communities, hospitals, rehabilitation centers, and elder care professionals.
Experience collaborating with community organizations, elder law attorneys, social workers, and discharge planners.
Comfortable representing the organization at community events, senior education programs, and professional networking meetings.
Ability to manage multiple clients and urgent situations in a fast‑paced environment.
Ability to balance client care management with community relationship building to support high‑quality service delivery and strong referral partnerships.
Participate in and occasionally lead community education events related to aging, dementia care, and maintaining independence at home.
#J-18808-Ljbffr