Servicing Specialist
Gold Star Mortgage Financial Group, Corporation, Ann Arbor, MI, United States
Department: Finance
Reports to: Funding and Collateral Supervisor
Pay Grade: Hourly $20/h
Status: Regular, Full-Time
Title Grade: Entry or Junior
FLSA Status: Non-exempt
SUMMARY & PURPOSE OF POSITION The Servicing Specialist is responsible for preparing and processing payments, along with processing escrow disbursements. This individual will work directly with customers, including light collections.
PRIMARY POSITION-SPECIFIC RESPONSIBILITIES
Payment processing;
Review all new loan set-up and ongoing monitoring and controls of sub-servicer’s loan administration activities;
Confirm timely set-up of loans by sub-servicer and perform quality assurance on new loans boarded to the system;
Review reports and work closely with sub-servicer regarding delinquent loans to confirm that adequate efforts have been made to contact borrowers with regards to agency guidelines;
Monitor and analyze all federal, state, agency, municipal and other regulatory requirements for mortgage servicing to identify new requirements that impact the mortgage loan and servicing portfolio;
Process timely escrow disbursement;
Manage insurance documentation handling;
Administer goodbye letters and statement processing;
Complete other duties as assigned.
ESSENTIAL SKILLS AND EXPERIENCE
High School Diploma or equivalent
Mortgage servicing experience a plus;
Must have exceptional attention to detail and strong organizational skills;
Must be dependable with meeting deadlines and managing time;
Possess strong oral and written communication skills.
PREFERRED EDUCATION/EXPERIENCE None
PHYSICAL DEMANDS/ENVIRONMENT The environment is characteristic of an office setting. Must be able to execute complex tasks on time sensitive transactions, and be able to work flexible hours including evenings and weekends.
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Reports to: Funding and Collateral Supervisor
Pay Grade: Hourly $20/h
Status: Regular, Full-Time
Title Grade: Entry or Junior
FLSA Status: Non-exempt
SUMMARY & PURPOSE OF POSITION The Servicing Specialist is responsible for preparing and processing payments, along with processing escrow disbursements. This individual will work directly with customers, including light collections.
PRIMARY POSITION-SPECIFIC RESPONSIBILITIES
Payment processing;
Review all new loan set-up and ongoing monitoring and controls of sub-servicer’s loan administration activities;
Confirm timely set-up of loans by sub-servicer and perform quality assurance on new loans boarded to the system;
Review reports and work closely with sub-servicer regarding delinquent loans to confirm that adequate efforts have been made to contact borrowers with regards to agency guidelines;
Monitor and analyze all federal, state, agency, municipal and other regulatory requirements for mortgage servicing to identify new requirements that impact the mortgage loan and servicing portfolio;
Process timely escrow disbursement;
Manage insurance documentation handling;
Administer goodbye letters and statement processing;
Complete other duties as assigned.
ESSENTIAL SKILLS AND EXPERIENCE
High School Diploma or equivalent
Mortgage servicing experience a plus;
Must have exceptional attention to detail and strong organizational skills;
Must be dependable with meeting deadlines and managing time;
Possess strong oral and written communication skills.
PREFERRED EDUCATION/EXPERIENCE None
PHYSICAL DEMANDS/ENVIRONMENT The environment is characteristic of an office setting. Must be able to execute complex tasks on time sensitive transactions, and be able to work flexible hours including evenings and weekends.
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