Senior Communications Coordinator
Salt Lake City Corporation, Salt Lake City, UT, United States
Senior Communications Coordinator
Receives and coordinates all incoming routine/emergency calls dealing with business, water maintenance, drainage, sewer, irrigation, or security matters. Performs dispatch duties, paging, and securing compliance information and documentation related to job safety, Blue Stakes, barricades, trench boxes, city and county and state road permits, and directing of intradepartmental information. Regulates building access and security systems. Operates, monitors, evaluates and responds to telemetry system. Serves as trainer and lead dispatcher when Communications Coordinator Trainee is on shift. This is highly responsible public relations, communications and security work, requiring extensive knowledge of Public Utilities' operations. Position salary range: $19.42 - $29.20 This position is eligible for full city benefits, including: Health insurance (95% of premium paid by city) Dental, vision and life insurance Paid vacation and personal leave Six to twelve weeks of paid parental leave from day 1 of employment Retirement contributions toward a pension plan and/or 401(k) A robust employee assistance plan (EAP) Up to $4,000 tuition reimbursement annually Discounted supplemental benefits like pet insurance and legal services Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice. Key responsibilities: Responds to business, water maintenance, drainage, sewer, irrigation and security calls. Provides information regarding operations, service and facilities to public, department and other city departments and outside agencies. Screens trouble calls, answers questions requiring extensive knowledge of departmental operations, determines the general nature of the problem, and dispatches emergency crews to the scene. Directs callers to the appropriate agency. Coordinates emergency activities, including locating crew members, dispatching crews to the scene, and compiling and tracking pertinent information (location and status of crews, property damage, etc.). Operates multiple two-way radio systems to provide communication to administration, supervision, and field workers. Documents instructions and keeps related logs. Operates, monitors, evaluates, and responds to telemetry systems/alarms for distribution, drainage, sewer, and irrigation systems. Evaluates telemetry computer information and charts. Reports alarms (water level variations, pump or system failures, chlorine tank malfunctions, and seismic alarms) to distribution operators. Under the direction of distribution operators or other designated personnel, makes adjustments to increase, decrease or stop water flow. Documents any telemetry activities. Coordinates non-emergency information flow, including status and location of key personnel and crews, telephones and addresses of customers and tenants, and departmental user and related agencies to provide useful information to the public, Department and various City agencies. Performs a variety of clerical duties including: paging; originating Blue Stakes requests and various types of digging permits, trench box and other compliance-related information; typing, computer operation, filing and handling routine telephone inquiries. Compiles and maintains extensive logs, rosters, reports and emergency call down list. Operates and monitors facility surveillance/security systems. Screens individuals requiring entry. Controls access points through remote-controlled gates and doors. Functions as the central emergency information center for the department (i.e. alarms, call down lists, emergency procedures, etc.) Trains or assists in training of Communications Coordinator Trainee. Serves as lead dispatcher when trainee is on shift. Performs other related duties as required. Minimum qualifications: H.S. diploma or GED equivalent. Three years' paid experience performing duties related to dispatch, work order processing, customer service or office administration, or 18 months' experience as Public Utilities Communications Coordinator. Proficiency in the use of a computer terminal to enter and retrieve data. Knowledge of other modern office procedures, including paging and filing systems. Knowledge of radio dispatching techniques including ability to be understood over two-way radio, understanding of phonetic alphabet and proper radio procedures. Ability to relate well with general public under varying and potentially adverse circumstances. Ability to prepare routine reports or prepare forms. Desired qualification: Bi-lingual - English/Spanish Working conditions: Generally light physical effort. Comfortable working conditions, handling of some light weights. Intermittent sitting, standing and walking. Considerable exposure to noise resulting from six separate telephone systems, three two-way radio systems and long periods monitoring telemetry alarms and equipment. Subject to overtime or other duties call 24 hours a day, seven days a week. Considerable exposure to stressful situations as a result of dealing with the general public under adverse circumstances and of the high volume of incoming calls and information. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position type: Full-time Position salary range: $19.42 - $29.20 Department: Public Utilities Full time/part time: Full time Scheduled hours: 40
Receives and coordinates all incoming routine/emergency calls dealing with business, water maintenance, drainage, sewer, irrigation, or security matters. Performs dispatch duties, paging, and securing compliance information and documentation related to job safety, Blue Stakes, barricades, trench boxes, city and county and state road permits, and directing of intradepartmental information. Regulates building access and security systems. Operates, monitors, evaluates and responds to telemetry system. Serves as trainer and lead dispatcher when Communications Coordinator Trainee is on shift. This is highly responsible public relations, communications and security work, requiring extensive knowledge of Public Utilities' operations. Position salary range: $19.42 - $29.20 This position is eligible for full city benefits, including: Health insurance (95% of premium paid by city) Dental, vision and life insurance Paid vacation and personal leave Six to twelve weeks of paid parental leave from day 1 of employment Retirement contributions toward a pension plan and/or 401(k) A robust employee assistance plan (EAP) Up to $4,000 tuition reimbursement annually Discounted supplemental benefits like pet insurance and legal services Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice. Key responsibilities: Responds to business, water maintenance, drainage, sewer, irrigation and security calls. Provides information regarding operations, service and facilities to public, department and other city departments and outside agencies. Screens trouble calls, answers questions requiring extensive knowledge of departmental operations, determines the general nature of the problem, and dispatches emergency crews to the scene. Directs callers to the appropriate agency. Coordinates emergency activities, including locating crew members, dispatching crews to the scene, and compiling and tracking pertinent information (location and status of crews, property damage, etc.). Operates multiple two-way radio systems to provide communication to administration, supervision, and field workers. Documents instructions and keeps related logs. Operates, monitors, evaluates, and responds to telemetry systems/alarms for distribution, drainage, sewer, and irrigation systems. Evaluates telemetry computer information and charts. Reports alarms (water level variations, pump or system failures, chlorine tank malfunctions, and seismic alarms) to distribution operators. Under the direction of distribution operators or other designated personnel, makes adjustments to increase, decrease or stop water flow. Documents any telemetry activities. Coordinates non-emergency information flow, including status and location of key personnel and crews, telephones and addresses of customers and tenants, and departmental user and related agencies to provide useful information to the public, Department and various City agencies. Performs a variety of clerical duties including: paging; originating Blue Stakes requests and various types of digging permits, trench box and other compliance-related information; typing, computer operation, filing and handling routine telephone inquiries. Compiles and maintains extensive logs, rosters, reports and emergency call down list. Operates and monitors facility surveillance/security systems. Screens individuals requiring entry. Controls access points through remote-controlled gates and doors. Functions as the central emergency information center for the department (i.e. alarms, call down lists, emergency procedures, etc.) Trains or assists in training of Communications Coordinator Trainee. Serves as lead dispatcher when trainee is on shift. Performs other related duties as required. Minimum qualifications: H.S. diploma or GED equivalent. Three years' paid experience performing duties related to dispatch, work order processing, customer service or office administration, or 18 months' experience as Public Utilities Communications Coordinator. Proficiency in the use of a computer terminal to enter and retrieve data. Knowledge of other modern office procedures, including paging and filing systems. Knowledge of radio dispatching techniques including ability to be understood over two-way radio, understanding of phonetic alphabet and proper radio procedures. Ability to relate well with general public under varying and potentially adverse circumstances. Ability to prepare routine reports or prepare forms. Desired qualification: Bi-lingual - English/Spanish Working conditions: Generally light physical effort. Comfortable working conditions, handling of some light weights. Intermittent sitting, standing and walking. Considerable exposure to noise resulting from six separate telephone systems, three two-way radio systems and long periods monitoring telemetry alarms and equipment. Subject to overtime or other duties call 24 hours a day, seven days a week. Considerable exposure to stressful situations as a result of dealing with the general public under adverse circumstances and of the high volume of incoming calls and information. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position type: Full-time Position salary range: $19.42 - $29.20 Department: Public Utilities Full time/part time: Full time Scheduled hours: 40