Member Service Representative
YMCA of Greater Grand Rapids, Lowell, MI, United States
Member Services Representative
The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires weekday morning availability, 4:45 - 10:00 AM. Weekends and holidays as needed. Essential functions include: Greets members in person and on the phone Directs callers to the appropriate staff Monitors access to the building Provides information on YMCA services and programs Makes follow-up tour and member referral phone calls Authorizes refunds Maintains membership files Sells YMCA membership Registers YMCA guests Registers program participants for YMCA programs, classes, and special events Maintains all areas in clean, presentable fashion Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways Gives tours to prospective and new members Receives, counts, and tracks monies received Assists with member appreciation days Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids. Compensation: $14.35 - $17.93; Part Time; Non-Exempt (up to 25 hours/week) Benefits include: Free YMCA Individual Membership
Enjoy full access to facilities. Retirement Savings
12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan. Paid Sick Time
Earn paid sick leave so you can focus on feeling your best when it matters most. Professional Growth
Access to ongoing training, development programs, and career advancement opportunities. Employee Assistance Program (EAP)
Free, confidential resources and counseling for you and your family. Qualifications: High school diploma, General Education Diploma (GED), or working towards GED; one to three months customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles. Certifications: Blood Borne Pathogen training Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days First Aid Certification required within the first 60 days AED-Oxygen Certification required within the first 60 days State of Michigan criminal background clearance (ICHAT) Work environment and physical demands include reasonable accommodations to enable individuals with disabilities to perform the essential functions. Travel: 0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.
The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires weekday morning availability, 4:45 - 10:00 AM. Weekends and holidays as needed. Essential functions include: Greets members in person and on the phone Directs callers to the appropriate staff Monitors access to the building Provides information on YMCA services and programs Makes follow-up tour and member referral phone calls Authorizes refunds Maintains membership files Sells YMCA membership Registers YMCA guests Registers program participants for YMCA programs, classes, and special events Maintains all areas in clean, presentable fashion Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways Gives tours to prospective and new members Receives, counts, and tracks monies received Assists with member appreciation days Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids. Compensation: $14.35 - $17.93; Part Time; Non-Exempt (up to 25 hours/week) Benefits include: Free YMCA Individual Membership
Enjoy full access to facilities. Retirement Savings
12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan. Paid Sick Time
Earn paid sick leave so you can focus on feeling your best when it matters most. Professional Growth
Access to ongoing training, development programs, and career advancement opportunities. Employee Assistance Program (EAP)
Free, confidential resources and counseling for you and your family. Qualifications: High school diploma, General Education Diploma (GED), or working towards GED; one to three months customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles. Certifications: Blood Borne Pathogen training Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days First Aid Certification required within the first 60 days AED-Oxygen Certification required within the first 60 days State of Michigan criminal background clearance (ICHAT) Work environment and physical demands include reasonable accommodations to enable individuals with disabilities to perform the essential functions. Travel: 0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.