Director of Information Systems

Summary

The Director, Information Systems (DIS) provides strategic leadership and oversight of all technology functions across the organization, ensuring that IT systems, data, cybersecurity, and user experience fully support the mission and regulatory requirements. This position oversees the entire technology ecosystem—including infrastructure, end‑user services, cybersecurity, cloud and network operations, and business intelligence—and works closely with clinical, operational, and administrative leaders to enable reliable, secure, and data‑driven performance in a highly regulated healthcare environment. This role drives technology modernization, safeguards organizational systems and data, and leads an innovative, service‑focused IT team that supports a 24/7/365 mission‑critical operation.

Essential Function

• Responsible for the supervision of People Services staff.
  • Communicates job expectations, planning, monitoring, coaching, counseling, and appraising job results.
  • Monitors and approves staff time records and overtime requests, ensuring costs are within the designated budget.
• Follow and enforce systems, including Standard Operating Procedures.
• Lead and inspire a high‑performing IT team, fostering a culture of accountability, service excellence, innovation, and continuous improvement.
• Champion a collaborative, mission‑driven environment, ensuring technology initiatives align with the organization’s values, clinical needs, and the life‑saving work of the OPO.
• Develop talent through coaching, mentorship, professional development, and clear performance expectations.
• Promote transparency and open communication across all departments.
• Model resilience and adaptability.
• Provide strategic oversight of help desk operations and ensure timely, high‑quality support for all staff. Maintain reliable conference room technology, collaboration platforms, phone systems, and end‑user devices to support seamless communication and productivity.
• Oversee hybrid on‑premises and cloud environments, ensuring resilient, scalable, and cost‑effective infrastructure. Safeguard data integrity, availability, and protection across all systems.
• Lead management of wired and wireless network environments, ensuring secure, high‑availability connectivity across all facilities and remote locations. Oversee secure remote access solutions and enforce network security standards.
• Direct the cybersecurity program, including identity security, endpoint protection, mobile device management, threat monitoring, and incident response. Ensure alignment with regulatory requirements and industry best practices.
• Oversee the enterprise data strategy, ensuring accuracy, accessibility, data integrity, and compliance across all clinical and operational data sources, including iTransplant.
• Integrate and manage data flows from iTransplant and other key systems to support performance improvement, regulatory reporting, and organizational insight.
• Lead the development of reporting, dashboards, and analytics tools that deliver real‑time visibility into KPIs and drive data‑driven decision‑making.
• Cultivate and manage strategic relationships with key technology vendors, ensuring performance, accountability, and alignment with organizational goals.
• Oversee evaluation of technology and cybersecurity requirements in all vendor contracts to ensure alignment with organizational standards, risk posture, and regulatory obligations.
• Develop, maintain, and enforce corporate technology and cybersecurity policies, ensuring they reflect best practices, regulatory requirements, and organizational needs.
• Lead the development and management of the IT operating and capital budgets, ensuring responsible stewardship of organizational resources and alignment with strategic priorities.
• Partner with clinical, operational, and administrative leaders to ensure technology ... (text truncated for brevity).

Management Essential Functions

• Member of the Senior Leadership Team participating in the development of tactics to implement strategic goals.
• Ensure implementation of strategic goals as they relate to the department.
• Responsible for preparing and monitoring departmental budget.
  • Collaborate with Finance regarding departmental fiscal responsibility.
  • Ensure staff documentation completion and accuracy.
• Responsible for oversight, compliance, and monitoring of contractual agreements under the area of responsibility.
  • Authorized to negotiate contractual terms and request competitive quotes in accordance with financial policies on behalf of the organization.
• Develop, track, and report Key Performance Indicators (KPI), departmental Continuous Quality Improvement (CQI) goals, and monthly statistics using techniques to test improvement efforts.
  • Present CQI departmental goals to the CQI committee.
• Promotion of staff engagement, including wellness initiatives.
• Present departmental reports to Executive Leadership, Senior Leadership, and/or Board of Directors, as required.
• Expected to serve as spokesperson at public events as it relates to your area of responsibility.
• Collaborate with the Quality Systems Department to ensure policies and practices follow Standard Operating Procedures and comply with accreditation, certification, and regulatory agencies.
• Responsible for writing, revising, editing, and proofreading job descriptions, SOPs, and related departmental documents.
• Responsible for cooperative management with other managers at SLL to ensure tasks and responsibilities of direct reports are completed in a timely and efficient manner.
• Responsible for interviewing, hiring, orientation, counseling, discipline, and separation of direct report(s).
  • Conduct annual evaluations, monitor professional development, and assess annual competencies for direct report(s).

Potential Risk Factors

• Risk Exposure to Blood/Body Fluids: While performing some essential functions of your position, you may be exposed to blood or body fluids. Established procedures identify the appropriate personal protective measures that you should use when performing essential functions of your job.
• Physical Requirements: see the Analysis of Work Demands section of this job description.
• Competency Evaluation: Competency evaluations are required for this position. Your supervisor will notify you when your evaluation is to be conducted.
• Training: You may need additional training to better understand the performance requirements of your essential job functions. Training classes are available and can be requested and/or assigned. Your attendance at such classes is mandatory.

Organizational Expectations

• Maintain regular and punctual attendance at the assigned work location.
• Complete and maintain appropriate documentation in a timely and thorough manner, including activities such as training documentation, mileage, expenses, electronic schedule of SLL events, and other forms.
• Exhibit and model SLL’s conduct standards, mission, and organizational clarity (core purpose, core values, business definition, and strategic anchors) in all job functions and interactions, both internal and external to SLL.
• Attendance at staff meetings, training programs, and/or in‑service meetings, as required.
• Demonstrate professional appearance, behavior, and standards in all business dealings and interactions.
• Demonstrate professional conduct and behavior reflective of SLL’s respect, honor, admiration, and reverence for the donor and donor family.
• Foster effective relationships with client representatives.
• With the approval of the division head, serves on national committees.
• Perform other duties as assigned.

Work Hours/Environment

• Forty‑hour workweek with occasional weekends, holidays, or evenings.
• Work in various locations, including a normal office environment and other locations as essential and secondary functions necessitate.
• Required to carry a cellular telephone for business purposes.
• Occasional travel is required by personal vehicle to fulfill the duties and responsibilities of the position.
• May require travel by commercial or chartered aircraft.
• Non‑smoking office.

Requirements

Minimum Qualifications

• 7–10 years of progressive leadership experience in information technology, including 5–7 years at a senior management level with responsibility for enterprise‑wide technology operations.
• Strongly preferred: Bachelor’s degree in information technology, Computer Science, or a related field preferred; master’s degree in business administration, Health Informatics, or a technology‑related discipline.
• Demonstrated experience overseeing complex IT environments that include end‑user support, infrastructure, security, cloud services, and business intelligence.
• Proven record of strategic planning, technology road‑mapping, and budget ownership, including multi‑year capital and operational planning.
• Extensive experience managing and developing high‑performing technical teams, fostering a culture of accountability, innovation, and operational excellence.
• Strong background in cybersecurity governance, risk management, incident response, and compliance frameworks (e.g., HIPAA, NIST, SOC2, or equivalent).
• Experience working in or supporting a 24/7/365 mission‑critical environment, preferably in healthcare, nonprofit, or other highly regulated industries.
• Deep knowledge across core IT disciplines; end‑user systems, compute and storage, networking, cybersecurity, cloud/hybrid environments, and business intelligence with demonstrated expertise in at least one domain.
• Familiarity with hybrid workforce technology needs, including secure remote access, device management, and collaboration platforms.
• Exceptional communication skills, capable of translating technical concepts for non‑technical stakeholders and building strong cross‑functional relationships.
• Proven ability to manage multiple priorities simultaneously, operate under pressure, and execute effectively within tight timelines.
• A passion for technology modernization, data‑driven decision‑making, and developing people and teams.
• Strong verbal and written communication skills and the ability to maintain confidential information.
• Consistent demonstration of attention to detail, precision, accuracy, and customer satisfaction.
• Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.
• Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.

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