Customer Service Representative
LHH, Hamilton, OH, United States
Customer Support Specialist
LHH
Cincinnati Metropolitan Area (On-site) LHH Recruitment Solutions
is seeking multiple
Customer Support Representatives
at our manufacturing client in
Hamilton, Ohio.
These positions assist customers with orders, ship dates, expedite requests, complaints and questions. Provide the necessary follow up to insure that all customer inquiries, questions and complaints are resolved in a timely and satisfactory manner, both on the phone and through written correspondence. The Customer Experience and Support Representative (CSR)
is the inside communication link between the company and its customers. The CSR supports customers with orders, ship dates, expedite requests, complaints and questions. In addition, the CSR is courteous, maintains neat, timely and orderly paperwork and assists the regional sales managers with questions and problems. The goal of the CSR is to make our customers interactions effective and pleasant while ensuring that our existing terms and conditions are understood and followed with few exceptions. Ensure the proper creation and timely handling of all Customer Service paperwork such as sales orders, return goods authorizations, credit/debit memo requests, etc. Resolve product and/or service complaints by understanding and clarifying the customer's complaint, helping the customer to determine the cause the problem, selecting the best solution to resolve the issue and following up to ensure effective resolution. Learn company products, applications, policies and procedures as needed to support customers. Ensure that all customer service related paperwork is maintained in neat, accurate and easily accessible files. Provide inside sales support, including identifying leads for District Sales Managers. Demonstrate collaborative, cross-functional support with value and respect for all employees. Maintain a professional and calm demeanor at all times. Develop strong customer and District Manager relationships within assigned geographic territory. Achieve appropriate performance and quality metrics through standardized use of customer relationship management and/or enterprise resource planning software (Oracle) to document and report on key activities (troubleshooting, diagnosing, corrective actions and follow-up etc.). Other duties as assigned. Qualifications: Bachelors degree in Business or related field. Two (2) years job related experience. Fluency in written and spoken English. Position is based West Chester, Ohio (greater Cincinnati). Preferred Qualifications: Five (5) years experience in Customer Support, Customer Service operations or Technical Support. Excellent written and oral communications skills. High level of customer focus and ability to maintain a positive attitude. Knowledge of call center practices and processes. Ability to learn Oracle and Salesforce.com. Detail Oriented and well organized. Ability to maintain a professional demeanor at all times with customers and coworkers. Fully proficient in MS Office applications (Excel, Word, PPT). Knappco/Civacon is an Equal Employment Opportunity organization Equal Opportunity Statement Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Pay Details: $20.17 per hour Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_844845_3119221
LHH
Cincinnati Metropolitan Area (On-site) LHH Recruitment Solutions
is seeking multiple
Customer Support Representatives
at our manufacturing client in
Hamilton, Ohio.
These positions assist customers with orders, ship dates, expedite requests, complaints and questions. Provide the necessary follow up to insure that all customer inquiries, questions and complaints are resolved in a timely and satisfactory manner, both on the phone and through written correspondence. The Customer Experience and Support Representative (CSR)
is the inside communication link between the company and its customers. The CSR supports customers with orders, ship dates, expedite requests, complaints and questions. In addition, the CSR is courteous, maintains neat, timely and orderly paperwork and assists the regional sales managers with questions and problems. The goal of the CSR is to make our customers interactions effective and pleasant while ensuring that our existing terms and conditions are understood and followed with few exceptions. Ensure the proper creation and timely handling of all Customer Service paperwork such as sales orders, return goods authorizations, credit/debit memo requests, etc. Resolve product and/or service complaints by understanding and clarifying the customer's complaint, helping the customer to determine the cause the problem, selecting the best solution to resolve the issue and following up to ensure effective resolution. Learn company products, applications, policies and procedures as needed to support customers. Ensure that all customer service related paperwork is maintained in neat, accurate and easily accessible files. Provide inside sales support, including identifying leads for District Sales Managers. Demonstrate collaborative, cross-functional support with value and respect for all employees. Maintain a professional and calm demeanor at all times. Develop strong customer and District Manager relationships within assigned geographic territory. Achieve appropriate performance and quality metrics through standardized use of customer relationship management and/or enterprise resource planning software (Oracle) to document and report on key activities (troubleshooting, diagnosing, corrective actions and follow-up etc.). Other duties as assigned. Qualifications: Bachelors degree in Business or related field. Two (2) years job related experience. Fluency in written and spoken English. Position is based West Chester, Ohio (greater Cincinnati). Preferred Qualifications: Five (5) years experience in Customer Support, Customer Service operations or Technical Support. Excellent written and oral communications skills. High level of customer focus and ability to maintain a positive attitude. Knowledge of call center practices and processes. Ability to learn Oracle and Salesforce.com. Detail Oriented and well organized. Ability to maintain a professional demeanor at all times with customers and coworkers. Fully proficient in MS Office applications (Excel, Word, PPT). Knappco/Civacon is an Equal Employment Opportunity organization Equal Opportunity Statement Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Pay Details: $20.17 per hour Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_844845_3119221