Client Account Coordinator- Midwest Region
Bureau Veritas Group, Manchester, CT, United States
Client Account Coordinator
The Client Account Coordinator supports Bureau Veritas's elevator inspection services by managing client relationships, assisting with coordinating scheduling, and ensuring seamless service delivery. This role serves as the primary point of contact for clients requiring elevator testing, inspection, and certification services. Client Management
Serve as the main liaison between clients and the elevator inspection team
Respond to client inquiries regarding inspection schedules, requirements, and compliance standards
Maintain accurate client records and account information in WOM systems
Build and maintain strong, professional relationships with key accounts
Responding to Customer Inquiries Scheduling & Coordination When Needed or Required
Coordinate inspection appointments with clients and field technicians
Manage inspection calendars and ensure optimal resource allocation
Send appointment confirmations, reminders, and follow-up communications
Handle rescheduling requests and resolve scheduling conflicts
Assign Work Orders to Inspectors based on geographical areas Administrative Support
Review inspection reports for accuracy and communicate to Regional Directors and Inspectors when reports require correction
Respond to Inspector Inquiries
Meeting Payroll Deadlines on a Biweekly basis
Meeting End of Billing Deadlines on a Monthly basis
Process quotes as needed and Purchase Orders or any additional documentation for the Billing team.
Track inspection compliance deadlines and regulatory requirements
Maintain organized filing systems (digital and physical). Update state compliance engines, databases and Maintain Client Portals Regulatory Compliance
Ensure inspections comply with applicable codes (ASME A17.1, local building codes, etc.)
Communicate compliance requirements to clients
Perform all assigned training by deadline Customer Service
Address client concerns and escalate issues appropriately
Provide updates on inspection status and results
Gather client feedback and contribute to service improvements Assisting
Assist Accounts Receivable team with uncollected invoices, disputes and queries
Assist with processing client AHJ fees
Assist Business Development to Prepare and send renewals, amendments on BV Contract templates to assigned clients Skills
Utilize company databases effectively
Input and maintain accurate inspection data in company databases
Create and maintain inspection route maps and Inspector assignments
Document any issues, delays, or special circumstances
Support audit trails and regulatory compliance documentation Competencies
Proficiency with scheduling software and Microsoft Office Suite
Strong data entry and organizational skills
Ability to learn new systems quickly
Communication: Excellent verbal and written communication abilities
Problem-Solving: Ability to manage multiple priorities and resolve conflicts
Reliability: Consistent attendance and punctuality Education, Certifications, and Experience
Education: High school diploma or equivalent; some college coursework preferred
Experience: 2+ years in client services, account coordination, or related field
Technical Knowledge: Familiarity with elevator inspection processes or building systems a plus
The Client Account Coordinator supports Bureau Veritas's elevator inspection services by managing client relationships, assisting with coordinating scheduling, and ensuring seamless service delivery. This role serves as the primary point of contact for clients requiring elevator testing, inspection, and certification services. Client Management
Serve as the main liaison between clients and the elevator inspection team
Respond to client inquiries regarding inspection schedules, requirements, and compliance standards
Maintain accurate client records and account information in WOM systems
Build and maintain strong, professional relationships with key accounts
Responding to Customer Inquiries Scheduling & Coordination When Needed or Required
Coordinate inspection appointments with clients and field technicians
Manage inspection calendars and ensure optimal resource allocation
Send appointment confirmations, reminders, and follow-up communications
Handle rescheduling requests and resolve scheduling conflicts
Assign Work Orders to Inspectors based on geographical areas Administrative Support
Review inspection reports for accuracy and communicate to Regional Directors and Inspectors when reports require correction
Respond to Inspector Inquiries
Meeting Payroll Deadlines on a Biweekly basis
Meeting End of Billing Deadlines on a Monthly basis
Process quotes as needed and Purchase Orders or any additional documentation for the Billing team.
Track inspection compliance deadlines and regulatory requirements
Maintain organized filing systems (digital and physical). Update state compliance engines, databases and Maintain Client Portals Regulatory Compliance
Ensure inspections comply with applicable codes (ASME A17.1, local building codes, etc.)
Communicate compliance requirements to clients
Perform all assigned training by deadline Customer Service
Address client concerns and escalate issues appropriately
Provide updates on inspection status and results
Gather client feedback and contribute to service improvements Assisting
Assist Accounts Receivable team with uncollected invoices, disputes and queries
Assist with processing client AHJ fees
Assist Business Development to Prepare and send renewals, amendments on BV Contract templates to assigned clients Skills
Utilize company databases effectively
Input and maintain accurate inspection data in company databases
Create and maintain inspection route maps and Inspector assignments
Document any issues, delays, or special circumstances
Support audit trails and regulatory compliance documentation Competencies
Proficiency with scheduling software and Microsoft Office Suite
Strong data entry and organizational skills
Ability to learn new systems quickly
Communication: Excellent verbal and written communication abilities
Problem-Solving: Ability to manage multiple priorities and resolve conflicts
Reliability: Consistent attendance and punctuality Education, Certifications, and Experience
Education: High school diploma or equivalent; some college coursework preferred
Experience: 2+ years in client services, account coordination, or related field
Technical Knowledge: Familiarity with elevator inspection processes or building systems a plus