Enrollment Specialist
Jobs for Humanity, Los Angeles, CA, United States
Enrollment Specialist
We're looking for a high-energy, people-first Enrollment Specialist who can build trust quickly, read between the lines, and help prospective students feel confident about taking their next step. This isn't just about keeping track of detailsit's about creating connection, momentum, and belief. This role is perfect for someone who thrives in a fast-paced call center, values accuracy and compassion, and takes pride in delivering first-call resolutions This role requires the daily utilization of interpersonal, computer, and problem-solving skills with a desire to be a team player in assisting others Interviewing, orientation, and training are conducted virtually Work inbound and outbound member calls, assisting with the enrollment process Act as a subject matter expert to provide members with clear, accurate, and up-to-date information regarding program eligibility, requirements, and other enrollment needs Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism) Escalate unresolved cases and pending member grievances Utilize the Salesforce CRM database to verify member data to complete enrollment Generate detailed records and notes of inquiries, comments, and interactions via CRM Skills Needed to Be Successful:
Professional level communication expectations with video, phone and email
Ability to effectively prioritize the work to meet deadlines and expectations
Brings positive energy to the work
Uses critical thinking skills
Being present at work and reducing distractions
Being a self-starter
Incredible attention to detail Core Talent Essentials:
High School diploma or equivalent
Ability to work independently and within a team atmosphere
Self-motivated and passionate about our mission and values of quality work
Must have professional level skills in MS products such as Excel, Word, Power Point.
Must be able to type proficiently and with an effective pace
Proficient application of business/office standard processes and technical applications
We're looking for a high-energy, people-first Enrollment Specialist who can build trust quickly, read between the lines, and help prospective students feel confident about taking their next step. This isn't just about keeping track of detailsit's about creating connection, momentum, and belief. This role is perfect for someone who thrives in a fast-paced call center, values accuracy and compassion, and takes pride in delivering first-call resolutions This role requires the daily utilization of interpersonal, computer, and problem-solving skills with a desire to be a team player in assisting others Interviewing, orientation, and training are conducted virtually Work inbound and outbound member calls, assisting with the enrollment process Act as a subject matter expert to provide members with clear, accurate, and up-to-date information regarding program eligibility, requirements, and other enrollment needs Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism) Escalate unresolved cases and pending member grievances Utilize the Salesforce CRM database to verify member data to complete enrollment Generate detailed records and notes of inquiries, comments, and interactions via CRM Skills Needed to Be Successful:
Professional level communication expectations with video, phone and email
Ability to effectively prioritize the work to meet deadlines and expectations
Brings positive energy to the work
Uses critical thinking skills
Being present at work and reducing distractions
Being a self-starter
Incredible attention to detail Core Talent Essentials:
High School diploma or equivalent
Ability to work independently and within a team atmosphere
Self-motivated and passionate about our mission and values of quality work
Must have professional level skills in MS products such as Excel, Word, Power Point.
Must be able to type proficiently and with an effective pace
Proficient application of business/office standard processes and technical applications